Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,988 Reviews of Victory Toyota of Brook Park - Service Center
Thanks Product Specialist Anastasia Kaliszyk for professionally, attention and service. Sincerely, Sergey Sichkar. February 19 2024 professionally, attention and service. Sincerely, Sergey Sichkar. February 19 2024 More
It's a story, but the house always wins. Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I comp Purchased a used 2020 4-runner limited with 27k miles (certified). It started with the front bumper popping out. Within the 12-month warranty, I complained about the bumper popping out and they said sorry not our problem. I accepted the situation although very upset. But then other issues like seat belt bolt falling off, or missing weather stripping, or hidden touch-up paint spots. Now we are out of the 12-month warranty and millage and there is 300$ of weather stripping missing and the service department is like well too bad. They say its a common issue. (I have heard a lot that all my issues are common). And when I again mention the bumper clips they say well, should have come in earlier. 45k spent on a truck and having this many issues before 50k miles is unreal. When confronting the manager they hand you a car fax and remind you that you are out of warranty there was once minor damage to the front. With a smile on their faces, he did not or would not say it out loud but it's the look they give you that says it's your problem. Regarding the front bumper popping. What I want to say in response is that minor damage or not it was certified and had I known of the issue at purchase and that it would be a forever issue I never would have bought it. There is no easy fix. It's a 5k repair. Then the roof weather strips. There are several missing and 300$. I was told that a car wash could displace and again, it's common. I think it's xx. Remember the house always wins. Buying the car was great and easy. Toyota has a reputation for a reason. I expected more I guess. But sometimes it is not how you start but rather how you end that defines you. The service guy was great. He did his job. More
It was good and I'll be back. Easy, smooth, comfortable, Professional. I like Metro Toyota. Easy, smooth, comfortable, Professional. I like Metro Toyota. More
Good She did a good. The service was great. They also washed the car which was much appreciated. The service was great. They also washed the car which was much appreciated. More
He was rude towards me I asked him if he can look again at my tires to see that i am right. He said what do you mean? Are you saying my guys are lying at my tires to see that i am right. He said what do you mean? Are you saying my guys are lying More
Very nice people to work with in service and parts Got me fixed up quick fixed up quick More
Excellent customer service. Metro always takes care of things professionally and on a timely matter Metro always takes care of things professionally and on a timely matter More
I came in for oil change. Work was completed to my satisfaction and in a timely manner while I waited. Work was completed to my satisfaction and in a timely manner while I waited. More
No hassel and easy purchase. Sales and service teams are excellent and worked hand in hand to make my purchase and service simple. Sales and service teams are excellent and worked hand in hand to make my purchase and service simple. More