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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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December 19, 2018
Quick and simple You drive right into the service bay and are greeted immediately. Then step into the clean lounge for coffee, tea and snacks while you wait. They fi You drive right into the service bay and are greeted immediately. Then step into the clean lounge for coffee, tea and snacks while you wait. They finished earlier than promised with no surprises or additional cosys. More
by vidalia917
Verified Customer
December 19, 2018
Always Happy Very friendly, professional,listen my request,assured me it will be done ,great service.i was standing by reception desk, I hade some question regardi Very friendly, professional,listen my request,assured me it will be done ,great service.i was standing by reception desk, I hade some question regarding my lease, young women went by ignored me, busy talking and going to bathroom and few others. Billy was going by and stopped and ask me ask if I need any help and proceed to find Answear to my questions.He really cared about customer,great service,thank you! More
by JMKUSBEL
Employees Worked With
Devin Rupert, Billy Delancey
December 18, 2018
Service review As always the people working in the service department are always helpful and friendly. I had my Toyota in for a oil change and the service advisor as As always the people working in the service department are always helpful and friendly. I had my Toyota in for a oil change and the service advisor ask if I needed any thing else. I ask if they could check out my Bluetooth, it doesn’t always work. They checked the radio and found a short in it and said they ordered a new one for me. Hope it will arrive soon I really miss my Bluetooth. Every time my phone rings I hope it’s Metro Toyota saying is in. More
by HUBIEE1
Employees Worked With
Stephanie Talbot
December 18, 2018
Great Everyone can was helpul c and courteous. I love my ar and think the srvie is excellent. No mre to say. Please accept this. Thanks. Everyone can was helpul c and courteous. I love my ar and think the srvie is excellent. No mre to say. Please accept this. Thanks. More
by DIANEPHILLIPS50
Employees Worked With
Can not remember.
December 18, 2018
ON TIME SERVICE AND THEY WERE VERY POLITE AND PROFESSIONAL They took me on time and did everything I expected of them. I was out of there in less than 1 hour. I will surely go back for service the next time They took me on time and did everything I expected of them. I was out of there in less than 1 hour. I will surely go back for service the next time I need service. More
by JBROOKS160
Employees Worked With
Marty Schneider, Maggie Colan
December 18, 2018
What are you guys doing? I had to bring my truck in for service as I had an oil change on it a week ago and ever since then my truck has been leaking oil all over my brand new I had to bring my truck in for service as I had an oil change on it a week ago and ever since then my truck has been leaking oil all over my brand new 2 year old driveway. I waited an hour for my oil to be changed due to a 'defective washer', from what I was told. The people in service are very nice, but that doesn't take away from the fact that I now been to the service department 3 times since I bought the truck in July...last time was because I needed to get a headlight changed, even though I just bought the truck in July and the warranty they had me buy does not cover the headlight...you would think when they are selling used vehicles they'd at least change the headlights, and you'd also think that changing the headlight would be covered under the warranty they sold me, but no. I drove Kia's for the past 8 years prior to buying this Toyota and so far I regret it. More
by mattippolito
Employees Worked With
I don't remember
December 17, 2018
Efficient a d professional Once again I had a great experience. I was greeted immediately and professionally and was checked in quickly. My questions and concer8were listened Once again I had a great experience. I was greeted immediately and professionally and was checked in quickly. My questions and concer8were listened to and the time of my cars service was faster than I had thought it was going to be. More
by GOERNDTJ
December 14, 2018
Fast, efficient, helpful, and quality service. My needs were addressed expeditiously. The service assistant was friendly and helpful. Pricing is a bit high, but that is typical for a dealership. My needs were addressed expeditiously. The service assistant was friendly and helpful. Pricing is a bit high, but that is typical for a dealership. I do not mind paying a little more for what I know is quality service. More
by BTHOM1
Employees Worked With
December 13, 2018
Fantastic I was very impressed with the service and the detail of the memorandum I received regarding everything that was done to my Corolla and further items t I was very impressed with the service and the detail of the memorandum I received regarding everything that was done to my Corolla and further items that may be cause for concern. More
by hyoung1193
Employees Worked With
Maggie Colan
December 12, 2018
Service is great , only problem I have is I never get the free wash when servicing the car do to the temperature as I had with Brunswick Auto Mart in the past. , only problem I have is I never get the free wash when servicing the car do to the temperature as I had with Brunswick Auto Mart in the past. More
by GSEF17
Employees Worked With
Sarah Byrne
