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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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November 27, 2018
Toyotally Awesome! Took my car in they made repairs keep me aware of what was going on and provided great customer service! In and out in no time! Took my car in they made repairs keep me aware of what was going on and provided great customer service! In and out in no time! More
by tthomas_43
Verified Customer
November 27, 2018
Great service Had my first experience with Metro Toyota Service department for my 5,000 mile SUV check. Prompt, friendly service, efficient and quality work. Would Had my first experience with Metro Toyota Service department for my 5,000 mile SUV check. Prompt, friendly service, efficient and quality work. Would recommend. More
by Lyndia
Employees Worked With
Jeff Scharbach, Maggie Colan
November 26, 2018
Quick, easy, painless Metro Toyota continues to be the best and most efficient dealership experience I've had thus far in my car buying life. From the floor to the mainten Metro Toyota continues to be the best and most efficient dealership experience I've had thus far in my car buying life. From the floor to the maintenance center, they make buying and taking care of a car an absolute joy. More
by Rmallama99
Employees Worked With
Devin Rupert
November 24, 2018
Battery Warranty Service Took my Venza into Metro Toyota for warranty service on a 5 year old TrueStart battery. Was given 25% credit and service took less than 2 hours. Nic Took my Venza into Metro Toyota for warranty service on a 5 year old TrueStart battery. Was given 25% credit and service took less than 2 hours. Nice, comfortable waiting room. More
by msmucha
Employees Worked With
Maggie Colan
November 22, 2018
Totally reliable service I always receive service provided with integrity and professionalism. I am scheduled in a timely manner, by pleasant, competent staff. I trust Metro I always receive service provided with integrity and professionalism. I am scheduled in a timely manner, by pleasant, competent staff. I trust Metro Tpyota to provide excellent service More
by bsnyder24
Employees Worked With
Stephanie Talbot
November 21, 2018
Top Tier Service Getting your car serviced at Metro Toyota is about as good as it gets. Easy to get an appointment. Quick and easy to drop off your car and speak to Getting your car serviced at Metro Toyota is about as good as it gets. Easy to get an appointment. Quick and easy to drop off your car and speak to a service rep. Coffee and snacks in a pleasant environment while you wait and you don't have to wait long. You car is serviced quickly and the rep gives you all of the necessary feedback and you pay your bill right then. The car is waiting, washed and ready to go. I cannot see how you can improve on that. Keep on keeping on! More
by paulterrill
Employees Worked With
November 21, 2018
recent experience Very,good service prompt and priced fairly. Nor a long wait time. Waiting area clean and spacious. Internet access and refreshments. What more can Very,good service prompt and priced fairly. Nor a long wait time. Waiting area clean and spacious. Internet access and refreshments. What more can I say! More
by KWOJCIAK500
Employees Worked With
November 21, 2018
patronizing I went in for my 6-month service and had 2 other concerns which were that the front passenger heated seat stayed on low, even though it was set to off I went in for my 6-month service and had 2 other concerns which were that the front passenger heated seat stayed on low, even though it was set to off and that the heated seats did not seem to warm up nearly as much as my Sienna. at first, the service rep was convinced that it was an aftermarket issue as the Highlander doesn't offer heated seats as a feature. after convincing her else wise, she made the note. when I got the Highlander back, they said they could not duplicate the seat issue (even though as I drove away, I was able to reach over and feel heated spots). In addition, it was stated that the seats were heating properly. I feel this was a cop out as the seats do heat, just minimally. I felt that the rep did not take my concerns seriously and was patronizing to boot. These are not my first Toyota heated seats, I know how they are supposed to work! More
by bfdmickey
Employees Worked With
can't recall her name.
November 19, 2018
oil change the staff is always pleasant and the waiting is never to long, however when I got my oil changed this past Saturday, when I went to get in my car I no the staff is always pleasant and the waiting is never to long, however when I got my oil changed this past Saturday, when I went to get in my car I noticed it had not been washed, but the other cars waiting to get picked up, had been. Then when I reached for my door handle, there were black greasy fingerprint marks on the door handle. That did not make me happy. I will still go back for service, I;m hoping this was a one time mistake. More
by maria
Employees Worked With
Sarah Byrne
November 17, 2018
Speedy & thorough Always please with the prompt professional service. I highly recommend Metro Toyota Service. My appointment was less time than advised. The informatio Always please with the prompt professional service. I highly recommend Metro Toyota Service. My appointment was less time than advised. The information was thorough & precise More
by MRS.BILL431
Employees Worked With
I didn’t remember the name but he was great
