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Victory Toyota of Brook Park - Service Center
Brook Park, OH
1,993 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,993 Reviews of Victory Toyota of Brook Park - Service Center
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July 20, 2018
Always a good experience This is the second vehicle I’ve purchased at metro Toyota and I always have pleasant experiences. The employees are polite and helpful. The facility i This is the second vehicle I’ve purchased at metro Toyota and I always have pleasant experiences. The employees are polite and helpful. The facility is clean. I just have nothing bad to say. More
by sstojkov
Verified CustomerEmployees Worked With
Sarah Byrne
July 20, 2018
They never called to let me know the car was ready This dealership was supposed to contact me when my car was ready to be picked up. Instead, they did not contact me. I called the dealership that day a This dealership was supposed to contact me when my car was ready to be picked up. Instead, they did not contact me. I called the dealership that day and asked if my car was ready. The very rude receptionist said if it was ready, they would have called you. The next day a gentleman called me and apologized for the mishap and said the car was completed and the key was in the car the entire night. More
by bcm201181
Employees Worked With
Gena was the rude receptionist.
July 19, 2018
Service went to xxxx Bought multiple cars myself from here along with family members, never had issue with sales or service. Recent visit to service, never felt so unwelco Bought multiple cars myself from here along with family members, never had issue with sales or service. Recent visit to service, never felt so unwelcomed & uncared about from start to finish. I have a chip/scratch in my door. It appeared after my last service visit. Granted yes, something in nature could have flung at me driving 45mins home & it not happen from service. But, this mark looks too perfect. I mentioned to two people about how I paid extra for some coating & can someone look at what happen & what can I do to get it fixed. First person said tell service writer. Service writer said there's nothing they can do but maybe add touch up paint. My question?!? How can you offer anything without walking out to the car & looking at it? Neither individual cared to even look at what I was complaining about. Get my car back & it's not washed. What happen to washing cars after visits especially on a perfectly sunny day & knowing I bought the car from that dealership. Isn't there a standard rule of wash cars after service, especially cars that were bought from you? From entering building to leaving building maybe 45mins. Who knows if they truly checked what they said they did. Nothing gets done that quickly, the car didn't get taken back immediately, sat under 10mins, walking & moving car to work on & return to a customer takes easily 10mins. 25mins to completely check over a car & do an oil change? Hard to believe, but I am sure that mechanic loved his flat rate. More
by JENNIFER
Employees Worked With
1 boy & 1 man. Don't know names
July 19, 2018
A little feedback Scheduled an oil change for my Toyota Rav 2013. Very clean building inside and out and everyone was very accommodating. Felt very comfortable waiting Scheduled an oil change for my Toyota Rav 2013. Very clean building inside and out and everyone was very accommodating. Felt very comfortable waiting for my car to be serviced and was grateful for the car wash. A suggestion for consideration. Someone came to us in the waiting room and and in a nice way talked to us about our Rav and now that we have some equity in our car there were some great deals out there on new Ravs and new safety measures on these Ravs. Although she was low key and gently talking to us I really didn't care for Toyota's sales approach.I would have appreciated someone telling me how well the car is taken care of or how do you like driving it. Do yo have any questions about the warranty you purchased? Is the car running well? Still a five star rating and my remarks reflects only a suggestion. More
by TOMJPRO
Employees Worked With
Stephanie Talbot
July 19, 2018
Regular Service and oil change I came in for an oil change and with a few questions about the car. The staff answered my questions and gave me a few options for repairs that did no I came in for an oil change and with a few questions about the car. The staff answered my questions and gave me a few options for repairs that did not require immediate attention. There was no pressure or scare tactics to push me to get the optional work done on the car immediately. A positive and professional experience. More
by ROCKYRIVERDAD
Employees Worked With
Stephanie Talbot
July 19, 2018
Metro Service They are always friendly and fast to take you to your service rep. I use them for oil changes, tire rotations, and routine maintenance. Overall, they They are always friendly and fast to take you to your service rep. I use them for oil changes, tire rotations, and routine maintenance. Overall, they are pretty thorough with their inspections and the experience is great. Most times they are packed with waiting customers. Average wait time for an oil change I’ve had done is at least an hour. They aren’t an express shop and perform a multi point inspection, so if you are looking for speed, some where else would be better suited. I purchased my vehicle from Metro and have used them for most service. They give you typical dealership rates for other maintenance so you may want to shop around if price is an issue. I really like dealing with Metro. Their staff is great and always treats me well. I wouldn’t hesitate to recommend them to anyone! More
by Tony09
Employees Worked With
Other Employees :
Gary "CAP" Capper, Jim Campo, Maggie Colan, Chris Shillinger
July 18, 2018
Routine maintenance Excellent service. Always on time with appointments, friendly staff who explain everything, follow-up if needed. I have always had good service with Excellent service. Always on time with appointments, friendly staff who explain everything, follow-up if needed. I have always had good service with Metro & this is my third vehicle from them. More
by saw1176
July 17, 2018
Metro Toyota does it right Always courteous and professional. My maintenance work was done on time. Additionally, the staff walks you through everything and goes over the inspec Always courteous and professional. My maintenance work was done on time. Additionally, the staff walks you through everything and goes over the inspection at the end. More
by ADDIEDOG2
Employees Worked With
Maggie Colan
July 16, 2018
Great service Very happy with the work done. I have all my service performed here. Good value for what I pay. I usually wait while service is done and the waiting r Very happy with the work done. I have all my service performed here. Good value for what I pay. I usually wait while service is done and the waiting room is comfortable. More
by JPIWINSKI
Employees Worked With
July 16, 2018
easy in and esy out Came in on a Saturday at noon (ugh) and was out by Saturday before 1pm (Hurrah). This has always been an A-! dealership for sales & service. Been the Came in on a Saturday at noon (ugh) and was out by Saturday before 1pm (Hurrah). This has always been an A-! dealership for sales & service. Been there customer since the mid 70's More
by GREGG9
