Victory Toyota of Brook Park - Service Center

5,000 mile car service The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care The whole process was smooth and it only took 45mins for all inspections, oil change and car wash! Maggie was very pleasant and made sure to take care of me. This is the second time I've been there for similar service and I have nothing but good things to say about their service! More

Incomplete careless car service My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I need My car died while I was waiting in the cellphone lot at Hopkins Airport for a friend's plane to arrive, so I called AAA, and they came and said I needed a new battery. They asked how far I was going, and when they I told them that after picking up my friend, I planned go directly to Toyota for a new battery, they gave me enough of a charge to get me going, but told me not to turn the car off until I got to you. I chose to come to you, because not only were you near the airport, I knew Metro very well after having purchased my past two Toyotas from you, and on occasion, also had them serviced by you, despite my living on the east side, in Shaker Heights. Your intake people were very nice and after I paid the bill, we went on our way. Unfortunately, though, when we were most of the way home, the car began "bucking" and the idling became very rough. We thought about going back, but because we hadn't eaten anything all day, and we had tickets to the Cleveland Orchestra, we realized that it was too late to return to you, eat something, get dressed, and still make it to the concert on time; so this morning, we ended up at Alternative Solutions, where Tom Weeks told us that your technician neglected to perform a step that's necessary in order to reset the car's computer when a battery gets changed. So I told Tom to do whatever was needed, (He cleaned the throttle body, and reset the computer.) and I ended up paying him for the work that you folks were supposed to have done, but didn't; and the car has been running beautifully ever since. Needless to say, while I'm realistic enough to expect to pay for work I contract for, I'm not happy to pay twice for work that I thought had already been done as part of this installation. I cannot help but regard this as carelessness, and therefore, the quality of this work doesn't inspire confidence, nor is it worthy of recommendation by me to friends, family, or acquaintances. More

great We used Metro for 35 yrs love them We have purchased 20+ cars over the years with family we would reccomend and have to everyone We used Metro for 35 yrs love them We have purchased 20+ cars over the years with family we would reccomend and have to everyone More

Reliable work with people I trust Although Metro Toyota can be a bit pricey, I've never felt like they were trying to take advantage or me. The work on our vehicles has always been wel Although Metro Toyota can be a bit pricey, I've never felt like they were trying to take advantage or me. The work on our vehicles has always been well done. More

Not sure what a Review Title is. Excellent customer service from the time I enter until the time I leave. Knowledgeable employees. Very impressive. Appreciate the coffee and pastry Excellent customer service from the time I enter until the time I leave. Knowledgeable employees. Very impressive. Appreciate the coffee and pastry. Clean areas. Thank you. More

Easy in and out. No hassle. Service was friendly and done quickly. No problems. And coffee and donuts too! I have used Metro Toyota for 22 years and have always be happy with th Service was friendly and done quickly. No problems. And coffee and donuts too! I have used Metro Toyota for 22 years and have always be happy with their service dept. More

Metro customer for over 30 years Online scheduling is a breeze, everyone is always courteous and professional, service performed on vehicle explained thoroughly, extra customer servic Online scheduling is a breeze, everyone is always courteous and professional, service performed on vehicle explained thoroughly, extra customer service given in the form of discounted price for rental car (because it was needed for a short period of time) Metro is the only dealer from which to buy and service my Toyotas! More

Could not be happier with Metro Toyota! Metro Toyota once again blew me away. I was in and out in a half-hour for my 5k checkup. A trip to your usual car place for a car check (which usually Metro Toyota once again blew me away. I was in and out in a half-hour for my 5k checkup. A trip to your usual car place for a car check (which usually features less than what Metro Toyota did for me) used to take me an hour-hour and a half. They also have a fantastic lounge to wait in with complementary snacks, coffee, and water. If you have kids, they have a very nice playroom, as well. My family has purchased cars at Metro Toyota for decades and I recently purchased my first Metro Toyota car, which was an amazing experience compared to other car dealerships I have dealt with. Now I am impressed once again, this time by their service center. I could not say enough great things about this dealership! More

Thank You I was very surprised that you could fix my car in just a few hours. I thought I would have to leave it and come back the next day to get it. I appre I was very surprised that you could fix my car in just a few hours. I thought I would have to leave it and come back the next day to get it. I appreciate that you were able to get it fixed the same day. Thank you More