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Victory Toyota of Brook Park - Service Center

Brook Park, OH

4.5
1,993 Reviews

1,993 Reviews of Victory Toyota of Brook Park - Service Center

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February 09, 2018

Work is great but slow It took almost two hours for an oil change. They do great work but bring a lunch. App was for 10:15 didn't leave till noon. More

by ROADJOE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Feb 10, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your feedback. We are always looking to improve. Thank you so much for your kind review! We appreciate you!

February 09, 2018

Needed repair on headlight Done quickly and reasonable cost Service consultant was helpful and pleasant Would recommend this dealership for sales and service without any conce More

by MCOLLINGS187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Barrier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2018 -

Victory Toyota of Brook Park responded

We are happy that you were pleased with your experience! Thank you so much for your kind review! We appreciate you!

February 09, 2018

Repair service Customer service was great very informational and forth coming they are always helpful and friendly. I would come here anytime something is going on w More

by MZTYSON26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Calig, Stephanie Talbot
Feb 10, 2018 -

Victory Toyota of Brook Park responded

Thanks for your visit to our Service Department! Thank you so much for your kind review! We appreciate you!

February 08, 2018

Best Service Experience I can not say enough about your Service staff, Stephanie always makes sure I’m taken care of. You need more staff like her! I will tell my friends! More

by GK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Feb 08, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We appreciate you!

February 07, 2018

Service Visit I love this service department. The staff is always friendly and courteous. The Service area is clean, neat and well-staffed. The shuttle driver i More

by TERRI.BOYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Talbot
Feb 08, 2018 -

Victory Toyota of Brook Park responded

We are happy to hear that you had a good experience with our service department and Stephanie! Thank you so much for your kind review! We appreciate you!

February 07, 2018

Great service@ Fast service. Very professional. Very reliable. Great waiting area. I have had service several times. I highly recommend them. I feel the prices More

by sweetpata
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 08, 2018 -

Victory Toyota of Brook Park responded

We are happy that you enjoyed your experience! Thank you so much for your kind review! We appreciate you!

February 05, 2018

routine mainenance My dealership, Metro Toyota, contacted me prior to expiration of the 2-year free maintenance plan so I could schedule before it ran out, and got me in More

by HLPATTERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Rupert
Feb 08, 2018 -

Victory Toyota of Brook Park responded

Happy we were able to help! Thank you so much for your kind review! We appreciate you!

February 03, 2018

Happy Toyota Owner My corolla is now 14 years old. just love this car which I made quick decision to purchase from what was in stock. Have never had any major problems w More

by wings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2018 -

Victory Toyota of Brook Park responded

Thank you so much for your kind review! We appreciate you! Let us know when you are ready for a new or newer Corolla!!

February 02, 2018

30,000 mile check up Quick processing upon arrival Keep customer well informed on progress of service require Explain additional service or parts needed on vehicle Alwa More

by DAKOTAWHB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2018 -

Victory Toyota of Brook Park responded

We are happy to have read your review of your experience with Metro Toyota's Service Department and Joe Rogers! Thank you so much for your kind review! We appreciate you!

February 01, 2018

Consistency The Metro Toyota Service Department provides prompt, thorough service. They are patient when questions are asked and they find the answers. I especi More

by ALISONLOWE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his name. Maybe Joe Rogers
Feb 09, 2018 -

Victory Toyota of Brook Park responded

It is Joe Rogers, Alison! Thank you so much for your kind review! We appreciate you!

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