Victory Toyota of Canton

Poor communication. I was charged $220 for an inspection that we all new that the shocks needed to be replaced then you apparently ordered the shocks over a week ago and I was charged $220 for an inspection that we all new that the shocks needed to be replaced then you apparently ordered the shocks over a week ago and you were to contact me when they came in. The expected time frame was 2-3 days max. I still have NOT heard anything. More

Bought Ford vehicles for the last 36 years. I wanted to check out other vehicles for the first time. The plan was to hit different dealerships, entering unnoticed checking out the showroom cars I wanted to check out other vehicles for the first time. The plan was to hit different dealerships, entering unnoticed checking out the showroom cars and leaving unnoticed. Victory was my first stop. As soon as I walked in the unnoticed part of the plan went right out the door. Multiple employees offered an energetic hello, pretty much in unison. This wasn't a "we have to do this" hello either, everyone had a sincere smile on their face. Abdullah was right there to show me around. I'm a big guy, so the cars in the showroom I could not even get into. If I would have been able to follow through with my plan I would have walked out and moved on to the Nissan dealership. Abdullah assured me he had just the car for me. I even gave a little push back saying "I can't even get into these cars" but with the energy of a mild windstorm he said "Ive got the perfect car for you". He showed me the Grand Highlander. This car I could climb into. I was interested but not sold. He pushed hard for the test drive, even telling me to take to the Ford dealer and compare it to the Explorer. Once I test drove it, well what can I say. Its sitting in my driveway now. I feel like I just found a new family. Everyone there was so friendly. Molly and Tiffany talked to me like we were old friends. Bottom line, if you could not tell by now the experience was great. More

I’m satisfied with the services as, promise . the service was done on time and all the work done was explained. the service was done on time and all the work done was explained. More

I was completely satisfied with my experience at Victory Toyota due to the efforts of Raymond Hodges, Abdul Salam Ramadan, and Brian Badrak. They, at each step in the process, worked with me to find, select Toyota due to the efforts of Raymond Hodges, Abdul Salam Ramadan, and Brian Badrak. They, at each step in the process, worked with me to find, select, and purchase my new Tundra. Communications were excellent and I truly felt like they cared about my satisfaction with the process and vehicle. I will highly recommend Victory Toyota and these three individuals in particular to anyone that I know! Thank you! More

Me and my husband is happy and satisfied with the service. This will be our 3rd Rav 4 that we bought in this Dealership. service. This will be our 3rd Rav 4 that we bought in this Dealership. More

I told tech that incomplete work needed to be finished on oil change appointment. My doors panel had not been fixed. Thanks for your not so good service oil change appointment. My doors panel had not been fixed. Thanks for your not so good service More

This is a great place to service your vehicle. By appointment it went smooth and all was explained to us what we needed to fix our vehicle. The service person was very informative and respectful. By appointment it went smooth and all was explained to us what we needed to fix our vehicle. The service person was very informative and respectful. More

I took my car in for normal maintenance and asked them to look into an issue. I asked for new air filters, and I asked them to investigate an issue where there was a smell in my car, which seemed to be comin look into an issue. I asked for new air filters, and I asked them to investigate an issue where there was a smell in my car, which seemed to be coming from the AC. All that was offered was an AC refresh, which just felt like a money grab and avoided any investigation. My car only has 20k miles on it, so I didn't feel a refresh was necessary but I was desperate band did it. I asked for them to still have a look at what could be going on. My car was done within an hour, which seemed really fast. When I got my car back, the smell was still an issue and I learned they didn't change out my air filters. I was disappointed in this, and it really made me wonder what all gets done to my vehicle when I bring it in for regular maintenance. I see on paperwork that I am supposed to get a free battery inspection when I come in, but the inspection sheet always says no battery check was made. Anyway, I took my car to a detailing service to learn that an animal had crawled up in my engine and died. I'm not really sure why no one found it in my service if I asked them to investigate. I'm already irritated that I spent so much on my car and it has had issues where the paint is chipping all over among other things despite taking good care of it. When I bring my car in to Toyota, I assume I'm doing everything I should be doing for longevity. But when these simple things are not even being met and my concerns go seemingly ignored, I don't feel confident in Toyota. I've also asked in the past for help with my paint issues, which are often dismissed because "it's expensive" and the guy only comes in once a week. Honestly my car should be under warranty for things that I'm experiencing, yet I'm letting the dealership take advantage of me when I ask for help that I don't get. More

This dealer is friendly. The sales lady Hamideh is very patient, address our concerns, provide good options, really help us a lot. The sales lady Hamideh is very patient, address our concerns, provide good options, really help us a lot. More

I love this place; I usually use the service department. They are very professional, honest and friendly. I definitely recommend using them. They are very professional, honest and friendly. I definitely recommend using them. More