Victory Toyota of Midtown
Chicago, IL
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Very good service, prompt attention . Have knowledgeable recommendations of what I need . Job done when specified Have knowledgeable recommendations of what I need . Job done when specified More
I took my vehicle in to be serviced at approximately 1:30 for a diagnostic test and oil change. I was serviced by Herman, who told me that it would take about two hours for the test to be completed, and tha for a diagnostic test and oil change. I was serviced by Herman, who told me that it would take about two hours for the test to be completed, and that I would be updated on the findings. It is now 3:30 no updates, I finally go over to speak with Herman, who is having conversation with someone, he looks up at me and said give him a second and he would help me, he finally come into the watching area to say they didn’t find any problems with the vehicle. It is now 4:00 time for Herman to end his shift, he said someone would hep me, I was told at 4:00 that it would take 20 minutes to change the oil, which should have been completed by 4:20, but instead it was ready at 5:00. I spent my entire afternoon waiting for my vehicle. That’s the reason for my rating. Sincerely, Ella Melton More
Edwin Salgado is knowledgeable, friendly and a fantastic service advisor. Such people like him are the reason I’m coming back. service advisor. Such people like him are the reason I’m coming back. More
Rich was very helpful. He answered all of our questions and worked fast and efficient to get us out of the dealer as fast as possible. He answered all of our questions and worked fast and efficient to get us out of the dealer as fast as possible. More
This dealership always takes care of me right away. Keeps me up to date on my maintenence and the staff is always amazing and pleasant. Keeps me up to date on my maintenence and the staff is always amazing and pleasant. More
Unfortunitely I had a bad experience my last service. They broke a part of my car that only they deal with because my car still in warranty and they made me pay for it and I had to wait two days for the They broke a part of my car that only they deal with because my car still in warranty and they made me pay for it and I had to wait two days for the part I lost two and a half day of work because of it. This was insane and aweful! More