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Victory Toyota of Midtown - Service Center

Chicago, IL

4.5
473 Reviews

473 Reviews of Victory Toyota of Midtown - Service Center

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January 14, 2024

Took my car in for an oil change to their new location. Much bigger space, and much faster service. I was pretty impressed, especially for a Saturday. I was in and out within 35-40 minutes. More

by haags03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Salgado
January 14, 2024

New, modern building and excellent customer service. Very accommodating to our needs. Everyone is very friendly. More

by 916brenda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Sarmiento
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Salgado
January 13, 2024

I like new location Edwin was very helpful and friendly, went for oil change it was fast and professional. More

by Regi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin
August 14, 2023

Terrible. They lied and said nothing was wrong with my car, cause it was Friday at 4, they didn't even look at the car. I took it bad again and when they looke More

by kbosco
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Sarmiento
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sergio Reyna
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2020

Went in for a recall service. Everything ran smooth from pulling in to driving off. Efficient, completed when promised, and I was on my way. More

by dthomas2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Christensen
Oct 19, 2020 -

Victory Toyota of Midtown responded

Glad to assist! Thanks for the 5 stars! We really appreciate your support!

September 13, 2020

The service was provided in a timely manner and the employees are very professional. Even though I forgot the person name that waited on me I was very pleased More

by shallj
Recommend Dealer
Yes
Employees Worked With
Emmaunel Gonzalez
Sep 14, 2020 -

Victory Toyota of Midtown responded

Glad to hear things went well. Thanks for the 5 star review. We really appreciate it!

August 21, 2020

I love Midtown Toyota. They are always so helpful and kind. I would never buy a car or service my car anywhere else. Thanks for everything Midtown! More

by moemcd12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmaunel Gonzalez
Aug 21, 2020 -

Victory Toyota of Midtown responded

We are thrilled to have you as our loyal customer! Thanks for the 5 stars, we appreciate your support!

May 25, 2020

Everyone was extremely cordial. Masks were worn, and when my car was ready, it was evident that they disenfected/cleaned my car up nicely. Also liked the unexpected multipoint inspection of my car. More

by STAN
Recommend Dealer
Yes
Employees Worked With
Sergio Reyna
May 29, 2020 -

Victory Toyota of Midtown responded

Glad to assist in keeping your vehicle in top running condition. Thanks for sharing, Stan!

April 01, 2020

very expensive Needed to figure out what was wrong with my Prius. Midtown charged me $400 to diagnose it, and then wanted $3200 to repair it. I brought it instead More

by Priusowner
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Apr 03, 2020 -

Victory Toyota of Midtown responded

We apologize that your experience with us did not go as expected. We follow Toyota Motors recommendations in a thorough repair and include all parts that may be needed. If during the repair, something is not needed, we would deduct that from the original suggested repairs. The $400.00 diagnostic fee would also be put towards the total of the final repairs. We hope to have the opportunity to work with you in the future and if you have any questions, please contact Brian at 773 622-6300.

March 14, 2020

Whenever I come in, I'm treated promptly and courteously by Midtown's service department. My questions are taken seriously and I leave feeling confident that I've made the right choice to take my car to pro More

by cstengel
Recommend Dealer
Yes
Employees Worked With
Jim Christensen
Mar 16, 2020 -

Victory Toyota of Midtown responded

We are thrilled to have you as our customer! Thanks for the support!

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