Sergio Reyna
Sergio Reyna at Victory Toyota of Midtown

Sergio Reyna

Service Director

Victory Toyota of Midtown

3255 North Cicero Ave
Chicago, IL 60641

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4.5
183 Reviews
4.5

183 Reviews

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183 Reviews of Sergio Reyna

October 06, 2026

Dealership Rating
Employee Rating

They refuse to help because my Toyota. Another Toyota dealership location is able to repair the same issue. More

by LUYAR_86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Quinto

Oct 06, 2026

Victory Toyota of Midtown responded

We’re sorry we weren’t able to assist with your repair & understand your frustration. We appreciate you bringing this experience to our attention.

September 20, 2026

Dealership Rating
Employee Rating

Victory Toyota of Midtown is the best! Would not take my car any place else. They are very respectful and let you know everything they will be doing .the mechanics do excellent work 😊 More

by dawn.furukawa91@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shane Tabora

Sep 20, 2026

Victory Toyota of Midtown responded

Knowing that you feel respected and informed about every step means a lot to our service team. It’s rewarding to hear the mechanics delivered excellent work on your Toyota C-HR. Thank you for choosing us as your go-to service destination. Lane Gibson lane.gibson@victorytoyota.com

April 15, 2026

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Employee Rating

Everyone that helped me purchasing my vehicle was fantastic. I was out in less than a couple hours. Not the usual car buying experience. So happy with my new car! More

by Ruben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Habeeb Ibraham , Jose Perez Rivera

Apr 15, 2026

Victory Toyota of Midtown responded

Thank you for the great feedback! Our team is happy to hear your experience was quick & stress‑free. Congratulations on your new car, and we truly appreciate your business 🤩

March 19, 2026

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Employee Rating

I am very dissatisfied with the service. My vehicle was the subject of a NHTSA recall regarding Combination Meter. Victory had the vehicle for 4 months (Nov 26, 2025). I was told the replace More

by Mike Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Emily Ossak

Mar 20, 2026

Victory Toyota of Midtown responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Lane Gibson General Manager lane.gibson@victorytoyota.com

February 22, 2026

Dealership Rating
Employee Rating

Both David Quinto and the rest of the staff at Victory Toyota were very helpful and friendly. I have been going here for the last 3 years and I enjoy coming here at all levels. Please keep up the great wo More

by tbuck36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2026

Victory Toyota of Midtown responded

Thank you so much for sharing this! I’m really glad to hear that our team was helpful & friendly. It means a lot that you’ve been coming to us for the past years—we truly appreciate you. Thanks again for the kind words, & we’ll keep doing our best for you 🤩

February 07, 2026

Dealership Rating
Employee Rating

Excellent customer service experience. Was there for alignment and suspension check up. Happy with the results. More

by sandovalm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Blandini

Feb 09, 2026

Victory Toyota of Midtown responded

Thank you so much for your excellent feedback! We’re thrilled to hear you had a great customer service experience & that you’re happy with the results of your alignment & suspension check. We appreciate your trust in us & look forward to assisting you again in the future 🤩

January 31, 2026

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Employee Rating

They scratched my rims, and I complained, but the manager only applied a marker to them. More

by marindiego86
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Feb 02, 2026

Victory Toyota of Midtown responded

Hi, thank you for bringing this to our attention. We’re very sorry to hear about your experience with your rims — that’s not the level of care we strive to provide. We’d really like the opportunity to make this right for you. Please reach out to us directly so we can look into this further and find a proper solution. — Management Team

January 23, 2026

Dealership Rating
Employee Rating

Great experience Carlos was amazing, general manager Lane Gibson went above and beyond was great helping to acquire my new RAV 4 . Thanks Cathy More

by CATHYDEFRANCESCHI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 06, 2026

Victory Toyota of Midtown responded

Thank you Cathy for your kind words for our sales team Carlos & Lane that assisted you on your new purchase Rav4 🤩 enjoy your new vehicle!

January 22, 2026

Dealership Rating
Employee Rating

Overall atmosphere is very nice. From the moment you drive in to the service area you’re greeted with a smile. More

by hernandez6659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: MAYRA RODRIGUEZ

Feb 02, 2026

Victory Toyota of Midtown responded

Thank you for your 5-star review along with your positive feedback for Mayra Rodriguez & Sergio Reyna.

January 17, 2026

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Employee Rating

Good service but the wait is kind of long. But I will still go back for my oil service. More

by TERESITA66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Victory Toyota of Midtown responded

Thank you for your 4-star review 🤩✨

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