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Village Auto, Inc.

Green Bay, WI

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72 Reviews

1650 Velp Ave

Green Bay, WI

54303

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Showing 72 reviews

June 09, 2023

Village Auto stated the vehicle was very clean and detailed. This was completely false I went through more towels while waxing it after taking it through the car wash twice. The inside of the doors More

by Disappointed
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brenda Vigil
Jul 27, 2023 -

Village Auto, Inc. responded

Thank you for taking the time to share your experience with us. It's disappointing to hear that we didn't meet your expectations. Please contact me directly if you'd like to discuss these concerns in greater detail. Respectfully, Darren Spencer - Operations Manager - 9208653085

January 21, 2023

Very helpful and friendly! Would go back again to buy a vehicle! Printed inventory so we didn’t need to walk the lot! More

by dsundquist2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brenda Vigil, Mike Kassis
Jan 23, 2023 -

Village Auto, Inc. responded

Thank you for the wonderful feedback about your recent visit here at The Village Auto Group! We look forward to seeing you again in the future!

September 20, 2021

Horrible. The service was decent but the car I purchased had way too many problems. More

by Gottlilly7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brenda Vigil, Geoff Sonntag
Oct 29, 2021 -

Village Auto, Inc. responded

I would like to understand the issues you're seeing with your recent purchase. Feel free to contact me at your earliest convenience to discuss this further. Thanks, Darren Spencer - Operations Manager - 9208653085

January 15, 2021

Bought a 2013 f150 on dec 1,2020. From village auto on 29. Had it 3 days and the transmission dropped out if 6th gear doing 65 on highway n locked up rear end found out it had a recall. Took to Broadway f More

by B.plautz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 19, 2021 -

Village Auto, Inc. responded

I'm sorry to hear of this experience, and I’d like to understand how we can do better and make this situation right. Do you have a few minutes for a phone call? I would like to get in touch, Darren Spencer - operations manager - 9208653085

Jan 19, 2021 -

B.plautz responded

Yes you can call me.

October 17, 2020

Bought a diesel truck from this dealership, worst decision ever. Find out that oil hadn't been change, fuel filters were terrible shape, DP Filter was 85-87% clogged. Hence I broke down on highway More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill, Darren Spencer
Nov 13, 2020 -

Village Auto, Inc. responded

Tom - We take customer satisfaction seriously and it's disappointing to read about your experience. Would you be willing to give me a call? I'd like to see if there is anything that I can do to help here. Thank you, Darren Spencer - operations manager - 920-865-3085

Nov 13, 2020 -

Tom responded

Darren, I called you already on Monday, October 12th. At that time you offered nothing and basically said there wasn’t anything you could do. How or what has this changed???? I can certainly give you a call, but I am expecting YOU and Village Auto to make this right. If you have no intentions, stop trying to save face and stop wasting my time. 11/23-update- I gave Darren a call within a hour of his post. Took 3 business days to get back to me. After a lengthy conversation, he said he would see what he could do. Been crickets since the conversation. BTW... I am currently over $6500 in the hole with this truck with another $10000-$15000 to come because the motor needs to be rebuilt. 12/3 - update. Darren followed up on 11/25. Indicated he thought they could do something. Had to do some research and get back to me. On 11/30 he calls and says he found a used motor for $9500 (at my expense) and Village Auto would be willing to pay for putting it in at their cost (~3000). What a slap in the face. They still won’t own up to giving me a truck that probably had a bad turbo, needed an oil change, fuel filter change, and. DP filter that was 85-87% plugged. No ownership what so ever. I am getting blamed for not pulling over right away as soon as a wrench display is on (vehicle that is less than 4 hrs old to me)... and they say I am responsible for basically everything. I have $2625 in a DP filter, $270 in oil and fuel filter change, $1100+ in a mechanic to tell me I need a rebuilt motor and another $2500 yo pay someone to go get it in Kentucky to bring back to Wisconsin. Pathetic... for those that still decide to go to this pathetic place, bring your own mechanic... my biggest mistake was rushing my decision on a truck. Should have listened to my gut and walked away from their arrogant salesman.

July 17, 2019

Integrity Being educated in this type of industry I appreciated Geoff's genuine character. He was professional negotiated well-, gave the personal service f More

by Tiguan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Sonntag
June 22, 2019

Explains process very well, very professional. Been looking for a chevy suburban for a year, walked away from many. Finally. I visited village auto. There it was. A buetiful maroon LTZ 2009 chevy s More

by steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geoff Sonntag
June 11, 2019

Had the vehicle I wanted and the $ was right. I have given the rating that I have becauseae they had the vehicle I'd been looking for, exactly, and I was treated very well. Geoff was easy to deal More

by Happy guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stretch , Geoff Sonntag
May 21, 2019

Excellent dealership! Being a first time car buyer can be scary and overwhelming, but Geoff and Brenda at Village Auto made it one of the smoothest and easiest experiences More

by MellyBean1218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda Vigil, Geoff Sonntag
May 03, 2019

Unsatisfied. Unfortunately, I would never recommend them to anyone I know nor give them my business again. Their loan officer was very rude and made unnecessar More

by Als
Recommend Dealer
No
Employees Worked With
N/A
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