this is going to be a long post so bare with me.
now that my car is fixed and this dealership has shown their true colors, it’s time to let everyone know what kind of business they run. so, as most people know about two months ago, i purchased a 2012 audi a4 for Village European. we test drove it, my dad scanned it and everything seemed fine. Mihai (the salesman) explained that they recently replaced the valve cover gasket and it has new brakes and rotors all the way around, oil change recently, etc. long story short, i fell in love and we purchased it. the first red flag was that Mihai told us he had only driven it for a 100 miles, but when signing the title we noticed that 1,000 miles had been put on the car. two days after purchasing, i went on a hike and when i came back down, my car wouldn’t start. i had no service so i had to walk all the way back up to the top to call my father. as soon as my dad showed up he instantly said it was a fuel pump. and since we purchased this car from Massachusetts, (the lemon laws are different. by law, the dealership has to cover any problems within 30 days of purchasing as long as the car has less than 125,000 miles (mine obviously does) ) my dad reached out to Mihai, told him what he thought it was and the problems going on. Mihai insisted that it wasn’t the fuel pump, it was the breather valve. this meant a 7 hour round trip back up to mass for them to fix it. my dad helps the put the part in, and everything seemed okay. i go to pick my car up that night and it still isn’t starting. at this point, my dads now worrying about the cat getting ruined due to the fuel pump. the next day my check engine light comes on and guess what, it’s the code for the cat. we then reach out to Mihai again, just to be ignored. my dad finally got fed up so he did the fuel pump himself (around $400 part) and all Mihai offered to do was send a check for $100. In the meantime, we notice that my car was also consuming a lot of oil (about a quart a week) my dad brought it to an audi dealer, and they diagnosed it as timing chains. i called Village European and spoke to one of the owenrs (Kathy) and she reassured me that they would take care of everything at no cost to us, no matter how much it may be. she told me that she was going to call me that following saturday, and it’s been about 3 weeks and still haven’t heard from her. her husband, Dave treated me like i was stupid when i called, and told me that he could only discuss mechanics with my father. even though it’s MY car in MY name and i’ve been kept in the loop with everything going on. every time i call asking for either Kathy or Dave I get told they aren’t there and that they will return my call. still waiting on that call. do NOT do business with these people!!!! they are awful, and screwed my dad and i over bad. i have already been in contact with a lawyer and am moving forward.
it just gets better. not only did we purchase my car, my dad also purchased a 2010 535xi bmw. my dad bought this car as is, knowing it needed a transmission. Mihai promised that it was only a transmission. my dad did he usual check over and decided it was a good deal so moved forward with it. my dad purchased the car about a week before bringing it home. when he got it home, he realized mihai changed the wheels, and removed all the tire pressure monitor sensors.
you thought that was it?! hahaha. to get this bmw fixed my dad had it brought to the automaster on the shelburne rd. the tried telling him that it was a shifter assembly. my dad knew it wasn’t and just had a transmission sent there anyway. the tech calls my dad telling him they’re having a hard time getting the transmission fluid levels correct, and that there is something wrong with this transmission. after them having it for two months and xxxxxxx around with it, my dad said he was coming to get it and didn’t care how much was done. my dad gets there and the tech pulls it around, my dad said it was barely running and it was WAY worse than before. my dad decided to drive it home anyway (burlington to groton) and when he got home he realized that the tech didn’t even put the coil pack back in..... come on, you work on some of the nicest cars and you do something like that? another $2,000 down the drain.
and let me just say, my dad has been a mechanic for over 20 years, he does his research and knows what he is talking about. so i don’t want to hear that we should’ve looked into it more.