Village Ford Inc

One Happy Customer I’ve had my eye on a mustang for years and knew I needed one. After my car was hit and I now needed a replacement, I jumped on the opportunit I’ve had my eye on a mustang for years and knew I needed one. After my car was hit and I now needed a replacement, I jumped on the opportunity to make it happen. I’m a car nut, I’ve done my research and I knew exactly what I wanted. I visited a local dealer with a shifty salesmen; I over heard him and a fellow salesmen talk about how they’re hiding 3 oil changes and floor mats into a dael he was working.. at that point I just wanted to make sure I fit in a mustang and I was going to leave. I told him I just wanted to just sit in one and I was going to dip. He offered a test drive and I at first said no because I really didn’t want to waste his time. But the salesmen insisted, so, why not? I saw it and It had everything on my list and more. I knew I wanted that one or one just like it. So, I took a picture of the VIN and sticker. I handed in the keys and left. Not satisfied, I reached out for advise and Village Ford came highly recommended from a friend. Next thing I know I driving to a dealership an hour and a half away (when it didn’t snow). I was greeted by the manager Jay and he introduced me to a salesmen named Ali and his sidekick, Nizar. I didn’t want to waste their time, so I explained the situation and showed them the VIN of the one from the test drive and I asked for one with the same options. Village didn’t have one on their lot and low and behold there was only one that appeared when Ali searched... The one I test drove... Great! Now what? Jay and Ali asked me, if that was the one? I said “yeah, it was!” They assured me they’d make it happen. Next thing I know, a day later, I’m on the phone and learn how the whole Village Ford team pulled together to get me that car! Super excited, I drove 2.5 hours in the snow to sign the paper work and get the process going.. Not only did they get me the exact car I wanted.. they even got me a significantly better deal! My dream car for less?? AND now I have extra money to modify it?! What could make it better?! Being super late on a Thursday and with the newly fallen snow, we agreed I’d take delivery on Monday. That was the longest weekend ever! They knew I’m super busy at work and put in a ton of hours. The Village team was able to help me, again! They had the car delivered to me at work! I didn’t miss any work but the only downfall, I had to work the next six hours knowing my car was outside waiting! Haha This team really went above and beyond for me. I felt like I was treated like family! I owe a sincere thank you to Jim, Jay, Tom, Ali, and Nizar. You have one satisfied customer. A+ work. I now owe my friend dinner and I know where I’ll send people when I convince them to get a mustang (or other ford) More

New car Shane made the car buying experience stress free & found the perfect car for me! Thank you for your help & great service! Love my new car! Shane made the car buying experience stress free & found the perfect car for me! Thank you for your help & great service! Love my new car! More

Metro Detroits WORST Ford Dealer Service department is a joke! New car salesmen are as CROOKED as they come! I bought elsewhere and got what my vehicles bluebook value was. Village tr Service department is a joke! New car salesmen are as CROOKED as they come! I bought elsewhere and got what my vehicles bluebook value was. Village tried to give me half of thebluebook value. I wouldn't go back for free oil change! Lost me as a customer and everyone I know! More

For the first time in my life, I'm buying a used car. I'm not sure if it's because I'm a female or because I'm buying a used car in the lower range. First of all, Keith blew me off a couple of times. I'm not sure if it's because I'm a female or because I'm buying a used car in the lower range. First of all, Keith blew me off a couple of times. I had in mind that I wanted to purchase a used Escape around 8-10K. I came into dealership and the only car that he said was in my price range was this rag-top 2002 Chevrolet Cavalier with 32,000 miles on it. The price that he quoted was $7,960. (LOL). If you look up Blue Book value, it's quoted as $3,910. I told him that was an awful high quote for a 2002 vehicle, he kept repeating, "it's clean". I will never return to Village Ford of Dearborn. I went to Lafontaine in Ann Arbor and purchased a 2008 Mini Cooper with 62,000 miles and was very happy with the salesperson. More

This is my 2nd truck with Jim as my sales rep. He has truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had ma truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had made this sale it would not have happened. Jim is awesome at his role as a salesman. Village will remain my dealer for many years to come. Especially Jim as my sales person as long as he is there. Thank You. More

My family has been coming to Village Ford for our cars for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us. for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us. More

We have purchased/ leased vehicles from Sandy for close to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied. More