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Village Ford Inc
Dearborn, MI
89 Reviews
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Showing 89 reviews
January 09, 2015
Feels Like a Used Car Dealership Been looking for a used car this week. Been to several dealers in eastern Michigan. Village Ford has not caught up to the times. Gives you the stereot Been looking for a used car this week. Been to several dealers in eastern Michigan. Village Ford has not caught up to the times. Gives you the stereotypical "used car dealer" feeling that has annoyed people for years. Tight quarters to work with salesman. Everything feels pressured. They disappear for long periods of time without good explanation. Drove vehicle with definite vibration that my wife felt in passenger seat. Decided enough was enough when salesman tried to convince me I really didn't feel it. No joke but the six or seven other dealers have all adapted to the modern no pressure type approach with great customer service and open inviting showroom. Will give them kudos individually. Would not shop at Village Ford again but don't wish them ill. Hope they revise their model and catch up with the times one day. Pressure and "playing sales games" drives the modern consumer away, at least myself and the people I know. More
by Zben
Employees Worked With
Steve?
October 09, 2014
Metro Detroits WORST Ford Dealer Service department is a joke! New car salesmen are as CROOKED as they come! I bought elsewhere and got what my vehicles bluebook value was. Village tr Service department is a joke! New car salesmen are as CROOKED as they come! I bought elsewhere and got what my vehicles bluebook value was. Village tried to give me half of thebluebook value. I wouldn't go back for free oil change! Lost me as a customer and everyone I know! More
by James 66
Employees Worked With
Lou
June 07, 2014
Suckers beware At this dealership they dove you io buy something called lease insurance. It will pay off the vehicle if you die. I'm not sure if they target people At this dealership they dove you io buy something called lease insurance. It will pay off the vehicle if you die. I'm not sure if they target people over 40 or the handicapped but they targeted me to buy this. More
by Mclark23
Employees Worked With
Don't remember but it was a manager
December 08, 2013
For the first time in my life, I'm buying a used car. I'm not sure if it's because I'm a female or because I'm buying a used car in the lower range. First of all, Keith blew me off a couple of times. I'm not sure if it's because I'm a female or because I'm buying a used car in the lower range. First of all, Keith blew me off a couple of times. I had in mind that I wanted to purchase a used Escape around 8-10K. I came into dealership and the only car that he said was in my price range was this rag-top 2002 Chevrolet Cavalier with 32,000 miles on it. The price that he quoted was $7,960. (LOL). If you look up Blue Book value, it's quoted as $3,910. I told him that was an awful high quote for a 2002 vehicle, he kept repeating, "it's clean". I will never return to Village Ford of Dearborn. I went to Lafontaine in Ann Arbor and purchased a 2008 Mini Cooper with 62,000 miles and was very happy with the salesperson. More
by Joan_H
Employees Worked With
Keith Widner
April 23, 2012
I took my 2011 Fiesta in a for a check engine service light at ~9:00 am. At 5:08 pm I called the service rep to determine the status and was informed that a known problem part was on order and the vehicl light at ~9:00 am. At 5:08 pm I called the service rep to determine the status and was informed that a known problem part was on order and the vehicle would probably be ready by 2:00 pm on the following day. Uuumh, how will I get to work tomorrow??? Why didn't anyone call me to explain a part had to be ordered??? I retrieved the vehicle via my bicycle and vowed to NEVER return to Village Ford again!!! BTW, this has been posted on Facebook and I've written to Ford headquarters, and I'm researching how to express my frustration with VILLAGE FORD (Dearborn, MI) to Ford management. Also, this is not the first time VILLAGE FORD has disappointed and frustrated me (shame on me). More
by trex22
Employees Worked With
david glass
April 11, 2012
This is my 2nd truck with Jim as my sales rep. He has truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had ma truly made the impossible, possible. He is diligent in his work and is very knowledgeable. There is no doubt in my mind that if another dealer had made this sale it would not have happened. Jim is awesome at his role as a salesman. Village will remain my dealer for many years to come. Especially Jim as my sales person as long as he is there. Thank You. More
by BreanneF
Employees Worked With
Jim B.
March 25, 2012
My family has been coming to Village Ford for our cars for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us. for as long as I can remember. Every time we are there, for service or for sales, Mr. Glass has taken excellent care of us. More
by sugarshell04
Employees Worked With
David Glass
March 20, 2012
We have purchased/ leased vehicles from Sandy for close to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied to 30 years and keep returning. She is a great business person with a great personality who makes certain the customer is always completely satisfied. More
by Vickie G.
Employees Worked With
Sandy
March 05, 2012
Steve was patient with me for months when I was trying to decide to lease my Fusion. He entertained my questions and he did not bug me like a typical sales person. He treated me as though I was his only cust decide to lease my Fusion. He entertained my questions and he did not bug me like a typical sales person. He treated me as though I was his only customer (which I know isn't true). More
by tylerskeets
Employees Worked With
Steve
