I went to Village SAAB because I saw a great deal online for a certified pre-owned vehicle. While I love the car and am an avid SAAB aficianado, my experience with this dealer's sales person was less than pleasant. We put down a deposit of $1000.00 with the understanding that my husband and I would be placing an adequate down payment once the money from another account was wired into my checking account. When we went in to pick up the car, they allowed us to write a check on the condition they would wait until the money was wired. I post-dated the check for Thursday, but also told the dealer we would be letting him know the status of the wiring. When I called Friday to say the money had not yet been deposited, that it would be there by Monday, he rudely informed me he had deposited the check and that I would have to come in with a bank check as well as incur any costs for the bounced check. My husband and I knew that we had agreed to call the sales person to inform him of the status of the wiring, but knew also, because we post-dated the check, we couln't prove that we had communicated this with him.
Why would we come in and give a $1000.00 deposit if we weren't going to follow through with the rest of the down payment? Obviously, our credit is good and sufficiently so, otherwise, we would not be approved to buy a car, correct? The sales person should have called us to ensure the money was there (it was only a matter of a few days) before he jumped in and tried to deposit the check.
This is a common misunderstanding, however, I don't think the customer should be made to feel like a criminal. We had the funds available. The sales person also would not allow me to write a new check, necessitating hiring a courier to deliver a bank check to Village SAAB as not only did I not want to drive to Acton, I never want to do business with them again.
In addition, when I asked how the battery was, the sales person told me it was fine. This was a lie. I have had to have my car jump started at least six times (just got the car in October of 2010) between November and January before finally buying a new battery. I do not want to use Village SAAB for service as I am certain I would be ripped off.