Villages Subaru - Service Center

I brought my car in for oil change and to service front and rear differential. It took about 2 hours. I am very happy with the work. and rear differential. It took about 2 hours. I am very happy with the work. More

Service writer pleasant. I mentioned that wager fluid icon on and was assured they top off fluids. Icon still on after service, so they had not done this. This was corrected by service writer. Tpms ico icon on and was assured they top off fluids. Icon still on after service, so they had not done this. This was corrected by service writer. Tpms icon on after service. All 4 tires low. Clearly they never set pressure on are tire. So, bottom line, seems I paid for services which weren’t done. (I hope they really did change the oil, hope so.) More

I came in for regular service. It all went well. Each vehicle was rotated in per appt or walk-in. I watched from outside. Well done. vehicle was rotated in per appt or walk-in. I watched from outside. Well done. More

Rachel Porcelli is such an asset to your service department. Rachel is professional, helpful and friendly. Rachel keeps us going back to Bill Bryan, along with the service technicians. department. Rachel is professional, helpful and friendly. Rachel keeps us going back to Bill Bryan, along with the service technicians. More

I'm new to the area (Ocala) and started taking my car to the local dealership there. I found long waits and inability to handle a simple emergency situation. Called Bill Bryan Subaru; have been there twice the local dealership there. I found long waits and inability to handle a simple emergency situation. Called Bill Bryan Subaru; have been there twice and am more than satisfied with customer service. More

This is the second opportunity I've had to work with Emily as our service advisor. I will always request her. She is friendly, efficient, professional, and truly seems to enjoy being in customer servi Emily as our service advisor. I will always request her. She is friendly, efficient, professional, and truly seems to enjoy being in customer service. She helped me become familiar with the loaner car I had requested. She notified us when an engine air filter also needed to be replaced. After I drove home with the loaner car, I opened my emails to find a message from your dealership offering coupons. When I arrived at your dealership the following day, I showed an applicable coupon to Emily. No problem--she took care of it being honored. It saved us $40. Mt husband and I also felt that the total cost for service was reasonable. We previously had another of our two Subarus serviced at Bill Bryan. We were pleased with everyone we came in contact with (especially Emily) and now with our Outback service a few days ago, we are customers for life. What a wonderful change from the previous dealership that we went to in Florida. More

Service Department never fixes issues...Everytime I have to bring it back. They do not listen on try..Just throw parts at it. I really wish we had a quality Subaru service center in the Leesburg / Ocala are to bring it back. They do not listen on try..Just throw parts at it. I really wish we had a quality Subaru service center in the Leesburg / Ocala area. More

My 18,000 mile service was done quickly. Pier service rep went over the paperwork to show us what was done and that tires, etc. checked out fine. rep went over the paperwork to show us what was done and that tires, etc. checked out fine. More

The BB team is always professional, and make you feel like you are their only priority. They are amazing and I wouldn't trust my vehicle anywhere else. like you are their only priority. They are amazing and I wouldn't trust my vehicle anywhere else. More

So as always on arrival the advisor was told an oil change and tire rotation as always. When the advisor came out later was informed that I need tires due to inside wear on the front and a full alignme change and tire rotation as always. When the advisor came out later was informed that I need tires due to inside wear on the front and a full alignment. The last two oil changes they did not rotate my tires as they said it wasn't needed. When told this news, I asked if they rotated the tires this time. The answer was no. Also the last service I was told that my battery needed replacing. I had not had any issues so I said I would keep an eye on it. This time I was told that the next service the battery terminals would need to be cleaned but nothing about the bad battery. And lastly, the price seems to go up every time. This time it was $74 with a $10 coupon for just an oil change. Less and less impressed. More