Villages Subaru - Service Center

I'm new to the area (Ocala) and started taking my car to the local dealership there. I found long waits and inability to handle a simple emergency situation. Called Bill Bryan Subaru; have been there twice the local dealership there. I found long waits and inability to handle a simple emergency situation. Called Bill Bryan Subaru; have been there twice and am more than satisfied with customer service. More

This is the second opportunity I've had to work with Emily as our service advisor. I will always request her. She is friendly, efficient, professional, and truly seems to enjoy being in customer servi Emily as our service advisor. I will always request her. She is friendly, efficient, professional, and truly seems to enjoy being in customer service. She helped me become familiar with the loaner car I had requested. She notified us when an engine air filter also needed to be replaced. After I drove home with the loaner car, I opened my emails to find a message from your dealership offering coupons. When I arrived at your dealership the following day, I showed an applicable coupon to Emily. No problem--she took care of it being honored. It saved us $40. Mt husband and I also felt that the total cost for service was reasonable. We previously had another of our two Subarus serviced at Bill Bryan. We were pleased with everyone we came in contact with (especially Emily) and now with our Outback service a few days ago, we are customers for life. What a wonderful change from the previous dealership that we went to in Florida. More

Service Department never fixes issues...Everytime I have to bring it back. They do not listen on try..Just throw parts at it. I really wish we had a quality Subaru service center in the Leesburg / Ocala are to bring it back. They do not listen on try..Just throw parts at it. I really wish we had a quality Subaru service center in the Leesburg / Ocala area. More

My 18,000 mile service was done quickly. Pier service rep went over the paperwork to show us what was done and that tires, etc. checked out fine. rep went over the paperwork to show us what was done and that tires, etc. checked out fine. More

The BB team is always professional, and make you feel like you are their only priority. They are amazing and I wouldn't trust my vehicle anywhere else. like you are their only priority. They are amazing and I wouldn't trust my vehicle anywhere else. More

So as always on arrival the advisor was told an oil change and tire rotation as always. When the advisor came out later was informed that I need tires due to inside wear on the front and a full alignme change and tire rotation as always. When the advisor came out later was informed that I need tires due to inside wear on the front and a full alignment. The last two oil changes they did not rotate my tires as they said it wasn't needed. When told this news, I asked if they rotated the tires this time. The answer was no. Also the last service I was told that my battery needed replacing. I had not had any issues so I said I would keep an eye on it. This time I was told that the next service the battery terminals would need to be cleaned but nothing about the bad battery. And lastly, the price seems to go up every time. This time it was $74 with a $10 coupon for just an oil change. Less and less impressed. More

always pleased with the service.people always helpful.our next car will be with bryan subaru.will be looking one in the near future,thanks next car will be with bryan subaru.will be looking one in the near future,thanks More

As always, efficient, knowledgeable, friendly service. No matter what service I get, they always do a multi-point check and inform me of items or service that might be needed. If something I asked them to ch matter what service I get, they always do a multi-point check and inform me of items or service that might be needed. If something I asked them to check out DOESN'T need service or replacement they will say that rather than trying to sell something uneeded. Also, when my vehicle was recently there they said it would be a few hours and they would gladly provide a free loaner (which I never mentioned or asked for), which they did. And it wasn't some old used vehicle, it was a new Forester Limited. More

We had a flat tire due to a road screw on our 2021 Subaru… We called service and they were able to get us in and out quickly… Very pleased with the service department at Bill Bryan Subaru! Subaru… We called service and they were able to get us in and out quickly… Very pleased with the service department at Bill Bryan Subaru! More

Another outstanding experience of professional service, Every member I came in contact with was courteous and competent. My service was completed in a shorter time than promised and was cleaned and washed! Every member I came in contact with was courteous and competent. My service was completed in a shorter time than promised and was cleaned and washed! I highly recommend Bill Bryan Subaru, More