Vision Ford Lincoln Hyundai

Great Service Just moved from Washington State and I was told when I moved there back in 2015 the Service at our local dealer was bad really bad. I tried to make a Just moved from Washington State and I was told when I moved there back in 2015 the Service at our local dealer was bad really bad. I tried to make an appointment by phone and had to leave a message which never got returned. Sent an email which never got answered and on they web site tried to make an appointment and never received a call. Fast forward to 2020 and I found Vision Ford dealer in Alamogordo, NM to be the complete opposite, made an appointment on their web site and received a call the next day to confirm the appointment. Check in was effortless and I was so surprised how many times they came in to update the status on my vehicle. I appreciate good customer service. They will get my continued business. Thank you, Anthony Gannon More

seems they don't want to sell vehicle Sales people just sit at their desks browsing the internet not interested in selling or negotiating a price on a vehicle. They don't even approach you Sales people just sit at their desks browsing the internet not interested in selling or negotiating a price on a vehicle. They don't even approach you. More

Excellent customer service, always bring my vehicles to Vision when my vehicles need to be worked on, and purchased my last 3 of 4 vehicles there, they really do work for you Vision when my vehicles need to be worked on, and purchased my last 3 of 4 vehicles there, they really do work for you More

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Numerous problems? What happened? Used to be good I figured I'd give them one more chance. I needed an oil change and some warranty work done. Fortunately they weren't able to schedule the warranty vi I figured I'd give them one more chance. I needed an oil change and some warranty work done. Fortunately they weren't able to schedule the warranty visit. Who knows what would have happened if they had done more than an oil change. What did they do? It's more of what they didn't do. They didn't tighten the oil filter. Fortunately I spotted it somewhat quickly and took it back and it was only the oil filter. But with this place I've come to expect this kind of pattern. If I hadn't caught it I could have toasted the engine. On the bright side, the service writer was much better than the one I had to deal with previously. She actually got things taken care of quickly, just as she said. And it's not her fault the mechanic didn't tighten the oil filter. Unfortunately this experience with the mechanics is not unique. Previously I had an Explorer. I wanted an alignment. They did the alignment but wouldn't give me the print out showing before/after, etc. Claimed the machine that printed it didn't work. It didn't drive right. Took it back. Second time it still didn't drive right, and my dash cam captured them complaining about having to do the work again and the service writer bragging about tricking me on the printout and other things. It still didn't drive right. Had to take the Explorer to an alignment shop and pay again to have the work done right. There are other experiences, and one suspicion, going back further, but these two are enough to mention here. The problems don't end in service. In sales they tried to bait and switch me on an advertised F150. It listed a price and a list of all the Ford and dealer discounts. When doing the paper work I questioned why the truck was over $4k more than the advertised price, they said I didn't quality for some of the Ford discounts. Problem is I had a list of all the Ford discounts, and confirmed with Ford and another dealer that those applied to everyone. Needless to say I didn't buy from them. Sadly they are the only Ford dealer in my town. Not sure what to do about getting warranty work done now. :( More

2020 Ford Fusion Mike Alderete and Andre Christmas made my buying experience at Vision Ford very smooth and easy. Mike did an excellent job showing me the product and Mike Alderete and Andre Christmas made my buying experience at Vision Ford very smooth and easy. Mike did an excellent job showing me the product and differences between trim levels and made the final buying process easy. Thanks for your help More

Routine Check up This dealership changed the oil, rotated tires and serviced all fluids all in a few hours. Not only friendly but quick and efficient too. I know the This dealership changed the oil, rotated tires and serviced all fluids all in a few hours. Not only friendly but quick and efficient too. I know they have my satisfaction in mind when they service my truck. More

Thunderbird Oil & Filter Change I brought in my 1992 Ford Thunderbird 5.0 Sport for an oil & filter change. Tiffany the Service Advisor is a true professional. I noticed the oil leve I brought in my 1992 Ford Thunderbird 5.0 Sport for an oil & filter change. Tiffany the Service Advisor is a true professional. I noticed the oil level was actually too high, after the oil change was completed. I texted her and explained the situation. She understood and listened to my request to drain off some of the oil to have the correct oil level in the engine. An engine that has too much oil can damage it also. Some folks think my car is just an old ugly Ford but to me it's a really good car, and very reliable. Preventative maintenance and scheduled oil changes ensures your vehicle will stay running for a long time. Tiffany listens and responds to all her customers, great job!! Thank You. More

Vision Ford is amazing! The sales people are incredibly friendly and very helpful. The deals on cars and trucks are the best! Service Center the best! friendly and very helpful. The deals on cars and trucks are the best! Service Center the best! More

Fantastic customer service Darla called to remind me of a factory update for my Ford Escape that I had neglected to schedule. All services I have had here for my Escape, from p Darla called to remind me of a factory update for my Ford Escape that I had neglected to schedule. All services I have had here for my Escape, from purchase forward, have been expeditious and friendly. Great staff! More