Vision Hyundai Henrietta Rochester

Dishonest workers I have gone in several times for my "free" oil change covered under warranty, but time after time I have been blatantly lied to. As a young woman, I f I have gone in several times for my "free" oil change covered under warranty, but time after time I have been blatantly lied to. As a young woman, I feel incredibly disrespected and taken advantage of. A list of over 10 items was handed to me and I was told that all these repairs were necessary (over $1,000 worth of fixes), not to mention that my car is is outstanding condition and less than 4 years old. Thankfully, I had an honest mechanic look at my car and show me how both my filters are pretty much new/in pristine condition and my belts are doing wonderfully, and all other things that I was told needed repairs were completely and absolutely false. If something is "brand new" and/or "stellar" condition why would you tell your customer that it needs repair/replacement? I'm appalled that I ever paid these people a penny out of my pocket. Won't be going back. More

Chuck was great he didnt make false promises "kept it real" and worked hard to get me and my husband the best deal possible! Thanks !! I will be back in less then 2 years! :) it real" and worked hard to get me and my husband the best deal possible! Thanks !! I will be back in less then 2 years! :) More

I had a very good sales experience here at Vision Hyundai. Salesperson was very professional, knowledgeable, and it was refreshing to find a salesperson who was not pushy. I would recommend this deal Hyundai. Salesperson was very professional, knowledgeable, and it was refreshing to find a salesperson who was not pushy. I would recommend this dealership and my salesperson Joe to my family and friends. More

After buying two Hyundais from Vision, could not have been more pleased. Bob Agresti has been absolutely great! Very professional and great personality! Would buy a third when time comes. been more pleased. Bob Agresti has been absolutely great! Very professional and great personality! Would buy a third when time comes. More

I would like to specifically thank Joe from the auto service dept. He showed us constant patience and interested into making sure I am taken care of. I have worked customer service for 10+ years and I c service dept. He showed us constant patience and interested into making sure I am taken care of. I have worked customer service for 10+ years and I can say that he deserves recognition for his professionalism. More

This is a great store with much help when needed. My salesman and his GM both did everything they could do to keep me happy. One of my best buying experience Thank you salesman and his GM both did everything they could do to keep me happy. One of my best buying experience Thank you More

The team at Vision took there time with me and were very professional. As a women I hate shopping for a car beacuse I always feel a bit confused or think that someone is trying to confuse me. With that said professional. As a women I hate shopping for a car beacuse I always feel a bit confused or think that someone is trying to confuse me. With that said I love my new Sonata! I want to give a special thank you to my salesman Joe Ingrassia, you were great with explaining all the information to me and making sure my kids (who were getting a little bored and restless) had some popcorn and balloons, which is just what they needed. Thanks again! More

Sales people,prices and service department are horrible.Dontt believe them they told me lie after lie.Go somewhere else and spare yourself a living nightmare. horrible.Dontt believe them they told me lie after lie.Go somewhere else and spare yourself a living nightmare. More

Went by 4/3/12 to look at the cars on the lot because I wanted to purchase a car for my son. Not one salesman came to acknowledge or greet me. I would have understood if a salesman had come to me and said wanted to purchase a car for my son. Not one salesman came to acknowledge or greet me. I would have understood if a salesman had come to me and said "we are busy right now, but we'll be right with you" - but not one salesman came. I walked the entire car lot, used the bathroom and still noone approached me. So I went to another car dealer down the road and purchased a new car instead of a used vechile. Vision Hyndai's service department at this location GREAT! The sales force need to take lessons from the them. More

I would give zero stars if I could. The service department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that department is incompetent and rude. The service manager has systematically refused to work with me in finding a permanent solution to a problem that has been going on since Oct 2009. The Sante Fe check engine light would come on, they found no problem. The oil was magically "disappearing" until finally the motor seized. Their partial engine rebuild was a joke, and they tried to jack the price $100 when it was time to ante up. The engine has since been "self changing". The oil pan and gasket has been changed twice as well as the valve cover and gasket (despite it not leaking oil) and the oil pump has been replaced. Not once in two years of being asked what else could be wrong did they make a suggestion to fix it. Their excuses have ranged from it leaking (which it hasn't) to "that's how they all are" (are you kidding?!). To get an answer about what else could be done, I had to send a man in to talk to the service manager who wants to talk about nothing but what was done in 2009 despite reminders that it is now 2011, what can we do about this? At this time, their "solution" is to keep coming in every 500 miles for an oil top off... and they aren't responsible for what happens if it isn't brought in every 500 miles, and then lie that they even said it (despite their own documentation). This is beyond a joke; this is simply a deplorable way to do business. More