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Vision Hyundai Henrietta Rochester

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.4
1,645 Reviews
In addition to providing the drivers of Henrietta, New York with a cornucopia of new Hyundai Elantra, Sonata, Tucson, Santa Fe Sport, Accent vehicles and pre-owned cars, we at Vision Hyundai Henrietta are dedicated to all of your automotive needs. Namely, that includes helping you find the model that best suits your lifestyle and your budget through conversations with our sales consultants and Hyundai lease and financing experts. But wait, there’s more. After you’ve left our showroom and driven your new car home, our longstanding relationship has only just begun. Over the miles that you and your Hyundai car share, our Hyundai Elantra, Sonata, Tucson, Santa Fe Sport and Accent service technicians are available to carry out your model’s routine maintenance needs. Moreover, our comprehensive parts center houses all the fixings that do-it-yourself drivers require when electing to tackle their own automotive repairs. In summary, we at Vision Hyundai Henrietta are looking forward to assisting you in the ways in which match your automotive needs. To learn more about the products and services that our team provides, we welcome you to visit our showroom at your earliest convenience. Housed nearby at 2525 West Henrietta Road Rochester, NY we’re happy to continue the conversation and answer any questions.
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2525 West Henrietta Rd

Rochester, NY

14623

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Showing 1,645 reviews

April 14, 2026

They did not tell me it would be a delayed process because they did not look at the recall when I scheduled the appt or when I dropped it off. They called after to tell me I had to leave it for 24 hou More

by mlholderer
Recommend Dealer
No
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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 14, 2026 -

mlholderer responded

Marcy Holderer/ Austin Slusser My son made the appointment. He was going to drop off the car at 2:30 and pick it up later the same day. He ended up droppibg it off early and a worker called him and told him he would not be able to pick it up ubtil monday because the worker never looked at what recalls needed to be done and the under coating would take 24 hours to dry. My son needed his car and wanted to grab it on Sunday, but that was not an option becaused they were closed. Instead he had to wait until monday. He had was unable to get a ride into work so he had to use his time to take a day off. He then got a ride later in the afternoon. Upon pick up, he was notifies that the abs fuse was not in stock and he had to return in 5 days or so to get that recall taken care of. It would take 30min to an hour. We live over 40 minutes away from the dealer. If they would have checked the recalls when he was making the appointment, he would have scheduled it differently. They also should have made sure all the parts were available before having him come in.

Apr 14, 2026 -

mlholderer responded

You can contact me at mlholderer@gmail.com

April 14, 2026

I bright my car in for a NYS inspection, oil change, tire rotation. I just noticed the sticker on my window is still the old sticker meaning if the inspection was completed they did not change the sticker or More

by Ms.metz2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no idea who I worked with.
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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

"Ms.metz2003" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYHH@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 14, 2026

Service department never answers the phone. When leaving a message no one returns calls either. More

by Avis Car Rental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Chevier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra S.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Melino
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Avis Car Rental responded

I am Ryan from Avis Budget Car rental. My phone number is 716-263-4645. I run all of upstate NY from Buffalo to Syracuse down the Ithaca. I use 41 different dealerships, and this is by far the one of the worst getting a hold of a live person or getting a return phone call or text. I just spent 13 minutes trying to get an update on this vehicle and the operator could not find anyone. She had no listing for a service or general manager at the store. I called and used the automated system to get a text update around 11:30 and they failed as well.

Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

April 12, 2026

Reliable service Pricing is competitive with other shops for repairs. I have nothing else to say More

by kellock0823
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Melino
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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 12, 2026

Friendly staff, well kept sitting area. Staff update customers on vehicles status. And additional issues More

by Cc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 11, 2026

Reliable and consistent service. Easy to schedule service. Matt always communicates clearly what work needs to be done. More

by CAKRAMER355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 10, 2026

What the car needed, was ordered, still waiting Needs a new sensor Why you don't have it in stock?? More

by Ramarellano0309
Recommend Dealer
Yes
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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

We appreciate your feedback and are eager to better your return experience.

April 10, 2026

MATT IS FANTASTIC! Matt is always helpful, courteous, and knowledgeable. He is very valuable to Vision. More

by MARYJONOWAK
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Melino
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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 10, 2026

Friendly, informative service performed in the amount of time promised. New facility was very enjoyable. More

by mattmalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Melino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 10, 2026

Whatever the issues were, they took care of it and went out their way to make it right More

by ANSONCLARK1970
Recommend Dealer
Yes
Employees Worked With
Scot,Nick, Tyler
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Apr 14, 2026 -

Vision Hyundai Henrietta Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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