Vision Hyundai Henrietta Rochester

I had a very good, quite satisfying experience at Vision Hyundai Henrietta yesterday March 31st. Hyundai Henrietta yesterday March 31st. More

Service center is very helpful and communicative. Took me back into the shop to show me what was going on and we were able to problem solve quickly and efficiently. Took me back into the shop to show me what was going on and we were able to problem solve quickly and efficiently. More

Matt kept me informed as to the status of my repair. His knowledge and insights allowed me to feel relaxed about what was happening throughout the service on my car. I was pleased to have a loaner, as w His knowledge and insights allowed me to feel relaxed about what was happening throughout the service on my car. I was pleased to have a loaner, as well! Thanks, Matt! More

I had Nick as my salesman and he was great quick and easy. I had come in a little too upset for an issue that I was partially wrong about with the car which had nothing to do with the dealer they then e easy. I had come in a little too upset for an issue that I was partially wrong about with the car which had nothing to do with the dealer they then explained to me the reason for the issue that I was having and helped me understand why it was the way it was without being disrespectful even though I came in upset and not the most respectful because I didn’t have the full story to the situation until they respectfully explained it to me and were helpful in anyway they could be. More

I was tricked into coming in by their AI system telling me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for sam me & confirming with me that I had a recall, which had been taken care of long ago already. I do not live close by. I scheduled an oil change for same time since I was going to be in there anyway. I was told it would take about an hour, 50 minutes in, my car had not been moved from where I parked it. More

Friendly and helpful Car was done on time. Parts had to be ordered. Very efficient Parts had to be ordered. Very efficient More

Appointment went fairly well except for a few things. I booked the appointment online with a specific service writer, but when I showed up I was handled by a different person. I would have appreciated be I booked the appointment online with a specific service writer, but when I showed up I was handled by a different person. I would have appreciated better communication on the progress of the work since it was a wait appointment. One of the issues was a recall that involved replacing parts. If the parts had to be ordered, the wait would have been fairly quick. They had the parts in stock already so they did the replacements which took a couple hours, which was good because I didn't have to come back. It would have been good if the service writer came to inform me that the parts were available and it would be a few more hours. More

Victoria was a great sales rep. She was knowledgeable and awesome..no pressure sales. Ppitch. She was knowledgeable and awesome..no pressure sales. Ppitch. More

Always courteous, understanding and helpful Polite, good listener, considerate, calm, No thanks No Nope ????? listener, considerate, calm, No thanks No Nope ????? More

The newly remodeled waiting area was nice and clean a comfortable weight while my car was being repaired comfortable weight while my car was being repaired More