Vision Hyundai Henrietta Rochester

Good Dealership. It was nice and clean, lobby and sitting area were all pleasant. Thank you. It was nice and clean, lobby and sitting area were all pleasant. Thank you. More

I was incredibly disappointed with my experience with Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consiste Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consistently only called the male co-owner of my vehicle, despite the fact that I (a woman) called and made the appointment, left my name and phone number when dropping off my key, AND after the first time they called the other number, I called and requested all communication to be done through my phone number, because I made the appointment and I drive the vehicle. After I requested communication be done through my number, he continued to call and text the other number, and when my co-owner said “You need to talk to her, it’s her vehicle,” he would wait hours to contact me and share the same information. It was incredibly frustrating to deal with the people here and disappointing to hear from the cashier desk, that this happens quite often. Can’t wait to take my business elsewhere. More

Vision Hyundai Henrietta SUCKS. Oil change was not free like they said. Extended warranty that 'covers everything' didn't pay for service done. I hate being lied to and being ripped Oil change was not free like they said. Extended warranty that 'covers everything' didn't pay for service done. I hate being lied to and being ripped off. More

I was running late and called to see if they could still fit me in or if I should reschedule. They took me in though I was about a half hour late. Check in was thorough and quick. Very friendly staff. Servi fit me in or if I should reschedule. They took me in though I was about a half hour late. Check in was thorough and quick. Very friendly staff. Service was quick and thorough. I'm happy with Vision's service department. More

I appreciate the fact that I was able to get the oil changed, and the recall completed faster than anticipated! The sticker for the new oil change amount fell off, and he is going to send me a new one! changed, and the recall completed faster than anticipated! The sticker for the new oil change amount fell off, and he is going to send me a new one! More

Was as expected. Time was reasonable and car was returned as I had left it Time was reasonable and car was returned as I had left it More

Yesterday I had an appointment at Vision Hyundai Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes during the winter months. All work was completed satisfactorily and in less than 3 hours. The service department staff did an excellent job. More

Great experience for buying a new vehicle. From start to finish. Every employee was great From start to finish. Every employee was great More

I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not bre service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around the corner to a shop that got me in. Guess what? It passed, and I didn’t need brakes! They are shady and let horrible quality work slip out the door! 'Dissatisfied' is not even close. If you have the misfortune of them performing any repairs, be prepared to need rework done! Also, I’d go over it with a fine-tooth comb and verify that it’s operating properly More

I should have been offered a loaner. When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from the When I asked for one no one tried to help me. I have a job which requires me to have a vehicle. They had my car for a week and I never heard from them. I kept calling and could not get through to the dealership More