Vision Hyundai of Webster

If I could give them no stars, I would. Today I had yet another unpleasant encounter at Vision Hyundai, this time with "Big Dan" (who has a "Big Dan" sign in his office but apparently has Today I had yet another unpleasant encounter at Vision Hyundai, this time with "Big Dan" (who has a "Big Dan" sign in his office but apparently has no last name). Today, in a barrage of anger spoken loud enough for every employee and visitor to hear, he shamed me for attempting to use an "extended warranty" that was pressure-sold to me by ""Lily," who no longer works there (gee, I wonder why). It turns out that the entire thing is bogus, so plainly so that when I called the warranty company to discuss it, they claimed "we don't offer that," even though I had a contract in hand with their phone number on it stating that they do. Apparently upper management was not interested in resolving this issue, but I did get a response from Jim Hillery, president of Vision Automotive Group -- in fact, after sending him an email I received FOUR phone calls! However, they were all from salespeople at different Vision stores, each of whom tried to sell me a car. THIS is how Jim Hillery problem-solves? Let me explain something to him, his salespeople, and Big Dan: If I dropped a penny on the showroom floor, I would immediately retrieve it and put it in my pocket, because even one penny is too much for me to waste at Vision Hyundai. I've already contacted HyundaiUSA; maybe they will be successful in straightening this out whereas I was not. Caveat emptor, a lesson I learned too late. More

Great experience, professional and courteous Was able to get in the day of my call Dave let me know what needed to be done and it was done in a timely fashion Thank You get in the day of my call Dave let me know what needed to be done and it was done in a timely fashion Thank You More

I needed a replacement. It was ordered. Dave called me & was able to get me in quickly. Even with my time constraint. Highly recommend Hyundai & Dave in the service departme It was ordered. Dave called me & was able to get me in quickly. Even with my time constraint. Highly recommend Hyundai & Dave in the service department. More

Always a great experience. Fast and all work in order. They are respectful and follow up in every need. Fast and all work in order. They are respectful and follow up in every need. More

Vision hyundai of webster is the absolute best for service, highly recommend to family and friends! service, highly recommend to family and friends! More

I called Thursday afternoon and was able to get an appointment the next morning. The work was done by 10 am and I was back driving my vehicle in less than 24 hours appointment the next morning. The work was done by 10 am and I was back driving my vehicle in less than 24 hours More

I was pleased with Vision, as always. This is the 4th Hyundai I have bought there. This is the 4th Hyundai I have bought there. More

Sales folks very pleasant. Had the stadium service work done and very pleased how fast is was in and out. Had the stadium service work done and very pleased how fast is was in and out. More

Easy to deal with. Relaxing waiting area. Good to see Mark. Also the new models are sharp. Relaxing waiting area. Good to see Mark. Also the new models are sharp. More

They were awesome! Work was done quickly I recommend the service department Will be back again Work was done quickly I recommend the service department Will be back again More