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Vision Kia - Service Center

East Rochester, NY

4.4
643 Reviews
Call Service Center (585) 460-5917

643 Reviews of Vision Kia - Service Center

Sort by
August 27, 2024

Amanda was pleasant, helpful, thorough, and has a contagious smile. Nice to see happy employees. More

by clarkerobert404
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda and the young lady at the other desk in service department. 5 stars each !
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Aug 29, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 25, 2024

Decent people working in the service department. I have worked with Manny and Kelly many times. More

by Myjetski23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Bailey
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Aug 29, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 25, 2024

Excellent service. Friendly and helpful people.They communicated what was needed to be done.Explained the cost. The decision was mine no pressure. More

by ABPARKSJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ms. Herko
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Aug 29, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 25, 2024

The staff is extremely welcoming. They have a comfortable waiting area. They came and got me when the work was done and they also told me about some work that needed to be done. Ve More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda , JOE KRUPPENBACHER
Report | Print
Aug 29, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 24, 2024

Chino was excellent! Thanks, for your expertise and constant communication! Your service was aces, Kia! More

by PennyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chino!, JOE KRUPPENBACHER
Report | Print
Aug 29, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 24, 2024

Stop sending surveys the appointment was like 2 months ago. The service was great but the constant emails is a problem More

by MANDMWILBUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Aug 29, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

August 24, 2024

Didn't reset my service notification. Wanted $280 to clean brakes on a one year old car. More

by OPTOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 22, 2024

Always a great experience! My wait time was low and they did a great job explaining the services completed to me! More

by BEENABOO92593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda, Amanda, JOE KRUPPENBACHER
Report | Print
Aug 29, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 22, 2024

I am always treated well and happy with the work at your Vision Kia service department. More

by DSWENDL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
Report | Print
Aug 29, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 22, 2024

Amanda was very helpful, and nice. Overall we had a great experience the whole day. More

by sarahmarble2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Herko, JOE KRUPPENBACHER
Report | Print
Aug 29, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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