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Vision Kia - Service Center

East Rochester, NY

4.4
642 Reviews

642 Reviews of Vision Kia - Service Center

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July 28, 2024

Adam was fantastic, very thorough in explaining the process and taking the time to answer any questions I had. More

by amylangelotti1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
July 28, 2024

Service center is always east to deal with when setting an appointment. Love dealing with Manny and Kelly More

by HOOVERK1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
July 28, 2024

Expensive! !!!!!!!! Almost $150.00 for an oil change and new wipers. A oil change used to be free. More

by OPTOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
July 27, 2024

totally unaware of both Kia & Vision service-programs that applied in offsetting cost of visit for regularly scheduled maintenance- now working with original dealership vehicle was purchased through to h More

by service-customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Herko- we give her benefit of doubt, as she seemed somewhat new to role, but cannot believe others in facility did not help her ask right questions to attempt to verify my account of our purchase-agreement at other dealership
July 26, 2024

The service manager is absolutely the worst . I would love to tell you how many lies he has told me.. I will never step foot in that dealership again. I have been I. Customer service for 25 year More

by OPTOUTZ
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The girls that work in service atr yhe best. But you choose Mann. .my numbrr is 585 802 9592. , JOE KRUPPENBACHER
July 26, 2024

Great people. Did work as expected and was done sooner than promised. Will definitely keep using them for my service. More

by CHRIS.STODGELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
July 25, 2024

It is very hard to get thru to the Service Dept when you call. Also the parking lot is too small as there is no where to park when you come in for Service or when you come in to look at cars. More

by DHILLARYMARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Bailey
July 25, 2024

Do not answer their phones. Do not return calls timely. Service staff rude and act like you’re bothering them. Do not explain warranty or try to help. Have to advocate for yours More

by Sorento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
July 24, 2024

Our salesman, Adam Denker, was super helpful. He made the process sinmple and went out of his way on his day off to make arrangements to pick up the car the next day. Everyone at the dealership More

by RandyV
Recommend Dealer
Yes
Employees Worked With
Adam Denker, David Roque
July 23, 2024

Always have a good experience with the service department. Service was timely and work was great. More

by Leaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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