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Vision Kia - Service Center

East Rochester, NY

4.4
648 Reviews

648 Reviews of Vision Kia - Service Center

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June 06, 2024

Amazing people and service. Extremely knowledgeable and kind staff. They were able to take me in as a walk in More

by EKUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda? Front desk is exceptional , JOE KRUPPENBACHER
June 06, 2024

I love being apart of the Kia family. They remember my name and always provide the best customer service they possibly can. More

by bethyycheer07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Jun 06, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 05, 2024

The dealership improperly installed the dust shield and it was hanging down in the front of the car. The technician failed to inform us about any potential problem with the dust shield. It was not secured More

by IAM410US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever the tech who did the oil change was responsible for the problem., JOE KRUPPENBACHER
Jun 06, 2024 -

Vision Kia East Rochester responded

"IAM410US" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 03, 2024

Mechanical service for three cars that I have purchased from Vision Kia has been excellent. Service has been performed efficiently and expertly. I've never had a problem with their work. More

by JHOWBLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
June 03, 2024

Came for an oil change and tire rotation with no appointment. I was in and out in under an hour. Great service. More

by nanryk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember their names
June 02, 2024

Salesman was attentive and knowledgeable. Explained the process completely and answered all my questions. I really enjoyed and appreciated the test drive More

by OPTOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Brumm, JOE KRUPPENBACHER
June 01, 2024

Service was friendly and quick. They did not try to upsell me. My only issue is it's a bit difficult to schedule an appointment. More

by billteg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
June 01, 2024

Took my truck there twice and they couldn’t tell me what wrong and changed me each time and my truck is still doing the same thing,want bring my truck to Kia again,thanks More

by WPOWELL894
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JOE KRUPPENBACHER
June 01, 2024

Manny did such a great job making sure all my cars needs were addressed. Extremely professional and courteous. I highly recommend him, and his shop for any work you might need done More

by paigeberry05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
June 01, 2024

No complaints at the moment. They seem to be doing great right now. Let’s hope they keep it up. More

by JACK.COX008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
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