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Vision Kia - Service Center

East Rochester, NY

4.4
646 Reviews
Call Service Center (585) 460-5917

646 Reviews of Vision Kia - Service Center

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April 13, 2024

Pleasant reception even though I was 15 minutes late for my appointment (spent circling between East Rochester and Fairport due to poor directions from the Kia GPS directions. Wait for the inspection and oi More

by SZTAN58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't catch the lady's name in the service dept but she was pleasant too.
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Apr 16, 2024 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

April 13, 2024

Always great service and they keep you informed on the progress of your vehicle and explain what was done More

by KARBEAR70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly an Joe
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Apr 16, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 12, 2024

It was my first time coming here. Everything went smoothly and promptly, I appreciated the car wash! More

by terrillann
Recommend Dealer
Yes
Employees Worked With
Kelly
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Apr 12, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 11, 2024

Helpful and attentive staff, clean pleasant waiting area. Work completed well ahead of time promised More

by nanastreet1953
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 11, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 11, 2024

Professional and personable employees. Especially Kelly. Waiting room is clean and comfortable. Waiting time was only a little longer than was quoted More

by Linda
Recommend Dealer
Yes
Employees Worked With
Kelly
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Apr 12, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 09, 2024

Very professional, friendly and knowledgeable. Wanted to be sure I had a good experience and was fully informed about my vehicle. More

by COOKTINA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad and Kelly
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Apr 10, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 08, 2024

Kelly was very friendly and helpful. The service is always quick. I would recommend vision to anyone looking for a vehicle. More

by DADJR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Report | Print
Apr 10, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 08, 2024

They gave prompt, Professional and friendly service the last two times I needed it for my Kia. More

by SLOANEDOROTHY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 08, 2024

I've never had a bad experience when bringing my car in for service. Kelly has always been super friendly, and has kept me up to speed on how things were going. More

by cbaker042
Recommend Dealer
Yes
Employees Worked With
Kelly
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Apr 10, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 07, 2024

Everyone was great to deal with. My car was done before they said. Ready to go all washed looking great. More

by lindabucciarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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