Back

Vision Kia - Service Center

East Rochester, NY

4.4
647 Reviews

647 Reviews of Vision Kia - Service Center

Sort by
April 03, 2024

Always takes care of my needs. Goes above and beyond. Efficient and attention to detail. More

by CINDYB0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 02, 2024

Very friendly They are friendly and got me in for an appointment quickly I'm done More

by Geo
Recommend Dealer
Yes
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 02, 2024

They are always professional and nice. I am very comfortable when I go there and feel safe that they will only do what is necessary More

by MMRUNION1
Recommend Dealer
Yes
Employees Worked With
Idk not good with names
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 02, 2024

Always great service, friendly staff. Nice waiting area with WiFi and plenty of seating available More

by BABL1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Apr 04, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 30, 2024

Always a great experience at this dealership, staff are friendly and helpful! Never feel pressured by the service area, things are explained well More

by msmiller311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 30, 2024

Chad Zimmerman did a great job being honest about repair time .Glad I can trust vision service department again, will be back More

by John K.
Recommend Dealer
Yes
Employees Worked With
Chad
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 29, 2024

Well oiled customer service machine Efficient kind courteous excellent communication skills superior intellect Thank you More

by KBAU
Recommend Dealer
Yes
Employees Worked With
Kelly
Apr 04, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 28, 2024

Absolute nightmare to work with. My car was in the shop for almost 2 months because of delays due to wrong parts being ordered, incorrect billing, and lack of communication with the More

by Actionrighteous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Vision Kia East Rochester responded

"Actionrighteous" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Apr 05, 2024 -

Actionrighteous responded

I find it particularly interesting how quickly you all respond to bad reviews, and yet can’t issue a refund that I’ve been waiting on for over 2 weeks. Worst experience I’ve ever had. Learn how to run a business.

March 28, 2024

I'm the 'whump whump' car. They listened to my concerns, were super nice and made sure to really look into my concern. They gave me a diagnosis on the problem. Manny has earned More

by Susan.russo01
Recommend Dealer
Yes
Employees Worked With
Manny and a very nice lady at the service desk
Jul 03, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 27, 2024

They were thorough. They were reliable. And they followed through Kelly was pleasant and helpful through the whole process. Got back to me immediately More

by MICHELLE.MORRIS1012
Recommend Dealer
Yes
Employees Worked With
Kelly
Jul 05, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

...
43
...