Vision Kia of Canandaigua

Customer service and commitment to detail is very lacking at this dealership. We waited past the estimated delivery date and heard nothing from the sales department. Contacted our sales agent and did not h at this dealership. We waited past the estimated delivery date and heard nothing from the sales department. Contacted our sales agent and did not hear back for 2 days. A new estimated date was given. That date arrived and went with no contact from the dealership. When our car was finally available we went to pick it up. The sales agent had not contacted our insurance agent yet so we had to wait for that. The finance guy was on vacation, so we had a trainee handling all our paperwork. The floor mats and cargo mat we bought with the car were not installed. The agent said he would deliver them to our house the following Monday. By Thursday we hadn't heard from him so I called. Another person in sales said they were on back-order and she'd get them to us in a couple days. It's now 2 weeks since we bought the car. I called and talked to the parts department and they said it would be a few more days before they got them. Waiting for everything is bad enough, but the total lack of communication from this dealership is pathetic. I would not buy another car from this dealership. I have not had to have any service done, but I'm worried how that experience will go. I have read other reviews indicating they have the same lack of customer commitment. I am happy with the car and the price. If they could just focus more on satisfying their customers this would have been a good experience. More

Bate and switch! It's been a while since I had to deal with the epitome of the sleezy dealership but Vision Kia of Canandaigua gets 5 stars for the bate and switch. It's been a while since I had to deal with the epitome of the sleezy dealership but Vision Kia of Canandaigua gets 5 stars for the bate and switch. Long story short, they knew the car was not available but got us to come anyways. We confirmed availability of the specific model in advance with an online sales rep (because they don't pick up the phone when you call the direct line), set up an appointment and checked once again right before leaving, to make sure the car we wanted to see wasn't sold. Then drove over an hour only to find out they had lied in an attempt to get us to their dealership to switch us to buying another car. Despite their confirmation and "scheduled" appointment for a test drive, when we arrived the sales rep told us they had sold the car a few days ago, and then asked if we wanted to consider the EV model, which wasn't what we drove 1.5 hours there to see. Very bad experience, I would not recommend buying a car from this dealership. More

Love my rav 4. Only complaint is they added on $1000. For rust proofing at the end of the deal. It was rust proofed at the very 1st sale. They dickered just a littl Only complaint is they added on $1000. For rust proofing at the end of the deal. It was rust proofed at the very 1st sale. They dickered just a little. They did fix the remote start, this I give them cudos for. More

Alex is a great salesman! ! Cody in finance is very professional at what he does. Very impressed with this dealership ! Cody in finance is very professional at what he does. Very impressed with this dealership More

I have always loved Kia of Canandaigua. The rep Cam and manager Mike were amazing and made the process so enjoyable. They are a great asset to the company The rep Cam and manager Mike were amazing and made the process so enjoyable. They are a great asset to the company More

After doing my homework, I decided to purchase my first brand new vehicle from Kia. I purchased a 2023 Kia Seltos Nightfall. I was a bag of nerves, but Sales Consultant Codey Jensen made things much easier brand new vehicle from Kia. I purchased a 2023 Kia Seltos Nightfall. I was a bag of nerves, but Sales Consultant Codey Jensen made things much easier on me. Codey informed me about all the current trinkets on today’s vehicles since I quote on quote “am stuck in the 90s”. He was very patient with me and answered all of my questions without issue. I highly recommend Codey for a positive car buying experience. I also want to recommend Phil in the financial department. Phil took the time to explain the warranties to me that I honestly would not totally understand otherwise. There’s a lot to read that people could become overwhelmed over when it comes to this, but Phil went above and beyond to offer me a comfortable warranty that would best fit my budge. Phil was not pushy, which was a huge plus at my end. I appreciated his patience. I highly recommend Kia of Canandaigua for your vehicle buying needs. Everyone was kind, patient, not pushy and they let the customer take the lead on what is comfortable for them. This was a memorable moment that I give a huge thumbs up! 😊 More

Tried for weeks to make an appointment for a simple oil change and tire rotation. No one would answer the service phone. When called to would instruct to leave a message but no one called back. Called the change and tire rotation. No one would answer the service phone. When called to would instruct to leave a message but no one called back. Called the other numbers, they transferred the call to service department but again they did not answer the phone. More

Be prepared to pay thousands over sticker and make sure to triple check that your numbers add up (they won't). I found better pricing on their own website that they refused to honor. Plus, after getting a to triple check that your numbers add up (they won't). I found better pricing on their own website that they refused to honor. Plus, after getting a better price on a higher model from a competitor, I stupidly gave Vision Kia another chance and they refused to budge from their $4400+ overage. Is supply and demand a factor in prices right now? Sure. But, being competitive against your competition is quite literally business 101. PLEASE, do yourself a favor and shop around - despite the egos, they are not your only option. These folks are either desperate for cash, horrible businessmen or straight up crooks - you will need to decide what you are wiling to put up with in this crazy game of "supply and demand" More

Sad when you buy a new car and have to have it repaired after 4 months. Even sadder that service sucks..no loaner, no communication, no customer service. after 4 months. Even sadder that service sucks..no loaner, no communication, no customer service. More

Prior to purchase of our 2018 kia I clearly showed the sales man the tires were bad. They changed two tires, now just over 3300 miles later the tires they claimed were good,are now cracked in every tread sales man the tires were bad. They changed two tires, now just over 3300 miles later the tires they claimed were good,are now cracked in every tread groove. More