Vision Kia of Canandaigua

Going to travel 20 miles out of my way to go too another dealership. Canandaigua dealership is terrible dealership. Canandaigua dealership is terrible More

VISION KIA OF CANANDAIGUA HAS ALWAYS TAKEN CARE OF MY CARS VERY WELL I AM VERY HAPPY WITH THEM. CARS VERY WELL I AM VERY HAPPY WITH THEM. More

The service was prompt and even though I didn't schedule an inspection, they were able to do it in the same day an inspection, they were able to do it in the same day More

Service was excellent but had extreme difficulty scheduling my appointment. It took 2 days to reach the service department. The phone system is horrible. I needed to speak to someone in service befo scheduling my appointment. It took 2 days to reach the service department. The phone system is horrible. I needed to speak to someone in service before booking my appointment. Phone system is very confusing and not user friendly. I have bought 3 vehicles from this dealership and never had this experience before. I hope to see an improvement with the phones because it is very important to me that someone answers the phone. It is a long drive for me to Canandaigua but I never minded because they were very customer focused and available to answer my questions. Hope to see an improvement before my next visit. More

New ownership has discontinued oil changes for life for existing car owners, unless said owner can produce the original pink receipt from car purchase. Even though the dealership still have and can verify existing car owners, unless said owner can produce the original pink receipt from car purchase. Even though the dealership still have and can verify the purchase records. Seems arbitray and Dis ingenuine and a breach of contract. As far as notice goes, it was printed on the bottom of an oil change receipt. Seems legal. More

On time. Everyone was pleasant. Was surprised with the bill. I forgot I paid for extended service but staff remembered. Can't say enough good things about vis Everyone was pleasant. Was surprised with the bill. I forgot I paid for extended service but staff remembered. Can't say enough good things about vision kia. More

Employees were very helpful nand courteous. Service done in a timely manner. Website very easy to schedule Service done in a timely manner. Website very easy to schedule More

First issue I went for. My sunroof sometimes won’t shut. So when I went there it was shutting fine. So they said the couldn’t do anything, but then the very next day it did My sunroof sometimes won’t shut. So when I went there it was shutting fine. So they said the couldn’t do anything, but then the very next day it did it again. Second issue I went for-my car randomly shakes and doesn’t seem to want to start/stay on and the engine light is blinking. When I went to KIA I was obviously fine bc I can’t drive the car when it is in that state. Therefore they said they can’t do anything. Then the next day it did the same thing but worse. All these weird lights and alarms were going off consecutively and I took a video of it. I really don’t want both of these issues to be occurring and not being fixed and then 35,000 miles later I no longer have my car warranty and not fixed. More

Sales is good with me but come to the service department needs a complete overall. I feel Nate was very good and stuck in the middle but come back to Chad me and my wife felt like illegal aliens taking 6 needs a complete overall. I feel Nate was very good and stuck in the middle but come back to Chad me and my wife felt like illegal aliens taking 6 months to put a van back together is a joke. We felt well they sold us this van then the dealership it's self should be a Profesional company easily being able to fix a vehicle they sold us but six months with a big run around was really just crap. Treated like crap still had to dig deep find money we don't have because I couldn't get to work. I'm angry and hurt and to top it off my check engine light is on 1 day after we got it back with our huge 10% off our bill ... saved $700 ... wow that's great. Anyone who brought a car so on so forth to get fixed would probably expect it back within a month but really 200 days plus .. come on dnt know if I can take it back to that shop already cost $4900 and the issue still remains ... I don't know what code is up but that dam light is on 6 months later with$4900 pulled from my xxx and a $700 slap to my face ... repairs is junk better off hiring some kids from school More

They are always very friendly and courteous and always have me in and out in no time. I always get great service at Canandaigua vision have me in and out in no time. I always get great service at Canandaigua vision More