Vision Kia of Canandaigua

My service representative went out of there way to help with an issue I had with my key fob. They explained my the service I received and my bill. They have a clean comfortable waiting room and bathroom with an issue I had with my key fob. They explained my the service I received and my bill. They have a clean comfortable waiting room and bathroom More

Your service girl Kelly Bailey was a real bright spot to my experience with your service dept. She was a top representative of Vision Kia and you should be really proud of her dealings with customers. Your my experience with your service dept. She was a top representative of Vision Kia and you should be really proud of her dealings with customers. Your service dept did a nice job of fixing my 2016 KIA sorento, but it highly pissed me off that it took you 45 days to fix it. It kind of discouraged me from ever buying a car from you if that's the way you treat customers. More

Appointment was at 2pm for an inspection but staffing issues caused delays and ended up being an hour and a half. Service personnel were great and Kelly kept us updated. issues caused delays and ended up being an hour and a half. Service personnel were great and Kelly kept us updated. More

I’ve had oil consumption issues for three years with an extended warranty of 100,000 miles not my vehicle is 107,000 miles. There are still issues and they refuse to acknowledge or repair saying it’s not t extended warranty of 100,000 miles not my vehicle is 107,000 miles. There are still issues and they refuse to acknowledge or repair saying it’s not to that degree yet. More

I was consistently given different information about what was needed in order to get my car serviced. When i called to get clarification i was always told the service manager was on lunch no matter what time was needed in order to get my car serviced. When i called to get clarification i was always told the service manager was on lunch no matter what time My fiance or myself called. I was never given a call back. I was told when the car was going to be serviced i would be able to get a rental. I was told 2 different things. I was told that i would get a rental for up to 2 weeks then was told it was only 5 days and that it would only be good for 2 days prior to the service the day of and 2 days after? Ultimately one of the worst experiences I had. I am happy that i was able to get my car back finally after weeks. More

I always have a great experience with this dealer, people are always polite and go the extra mile to make sure you are comfortable are always polite and go the extra mile to make sure you are comfortable More

I always come here for service. They always are friendly and helpful. Never had bad experience They always are friendly and helpful. Never had bad experience More

Courteous, kept me informed as to the work performed on my Kia Soul, and was ready to answer any questions I may have ! Very satisfied! my Kia Soul, and was ready to answer any questions I may have ! Very satisfied! More

Ok it went well and in a timely way they got everything I wanted done. Richard A Lowe wanted done. Richard A Lowe More

Very happy with the sales and so helpful Heidi and Cody in sales were amazing!!!! in sales were amazing!!!! More