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Vision Kia Of Canandaigua  - Service Center

Canandaigua, NY

4.4
197 Reviews

197 Reviews of Vision Kia Of Canandaigua  - Service Center

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August 13, 2024

They have always taken care of my car. I wish you still had the free oil changes. More

by rjlarose1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 14, 2024 -

Vision Kia of Canandaigua responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 08, 2024

Even though I had a later appointment and I dropped off my car in the morning, they got my car in and done within a hour. More

by ROBINCUPPERNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
Aug 14, 2024 -

Vision Kia of Canandaigua responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 08, 2024

Service Department is very defensive. Their phone system either does not work, or they ignored my 5 voicemails. They did perform the work on my vehicle, but never called me, I always ha More

by RAY_STEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick
Aug 14, 2024 -

Vision Kia of Canandaigua responded

Thank you for bringing this to our attention, Ray. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 08, 2024

Was a very easy process once we had the approval that had the car in and new engine into the vehicle. However on a another note the phone system sucks hard to get anybody on the line would like too see somet More

by bpool198475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Snell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Vision Kia of Canandaigua responded

We appreciate your feedback and are eager to better your return experience.

August 05, 2024

Great experience, kindly, service, knowledgeable people very happy with the whole experience will buy from there again More

by DIFEDERICO60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Snell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Vision Kia of Canandaigua responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 04, 2024

Service was good and done on a timely basis and the only drawback was the very cold waiting area. More

by nuttree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know their names
Aug 07, 2024 -

Vision Kia of Canandaigua responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 04, 2024

Service was good but still dont understand why the grease in my rack and pinion failed at 117k miles. Isnt that sealed because it is supposed to last lifetime of car? If 117k is lifetime of car you guys bett More

by CROUSE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Snell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2024 -

Vision Kia of Canandaigua responded

Thank you for taking the time to provide us with this feedback.

August 03, 2024

I appreciate having a local dealer being as professional and and customer concerned as I was treated this dealership More

by jaystone47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 07, 2024 -

Vision Kia of Canandaigua responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 01, 2024

The Service Department Managers and staff are an asset to Vision Kia. Look forward to any future visits. More

by MARYMACDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Aug 07, 2024 -

Vision Kia of Canandaigua responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 01, 2024

Quick service! They completed a recall that I had forgotten about and left my car cleaner than when I brought it in! More

by RandyV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 07, 2024 -

Vision Kia of Canandaigua responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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