Adam Snell

The people there are nice it allows you to have a comfortable waiting room and the service was quick comfortable waiting room and the service was quick More

by johnwhenninger2 Verified Customer Verified Customer

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Came in 4-5-24 for oil change then 2400 miles later I have no oil in car causing check engine light to come on. Took it to dealership 5-1-24 they said no leaks only 1.5 quarts low which I put one in one have no oil in car causing check engine light to come on. Took it to dealership 5-1-24 they said no leaks only 1.5 quarts low which I put one in one way so that’s 2.5 quarts low in 2400 miles. Why? Was told warranty was done after paying extra $2500 for extended warranty. Was trying to find out about warranty to be told old owners have information they don’t have it in the new owners system. So now the timing balance is off waiting for management to call. Just want them to make it right fix issue after their mess up at no cost to me. More

by TINHENRY78 Verified Customer Verified Customer

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This transaction went very smooth until it was time to sign the paperwork. In typical car dealer style when I saw the almost final paperwork I asked what the $190 charge was. I was told it was some extra sign the paperwork. In typical car dealer style when I saw the almost final paperwork I asked what the $190 charge was. I was told it was some extra service. The salesman then realized I was not happy and said I didn't need to take those extras and came back with the bill without the $190 charge. When we went to fill out final paperwork a man came in and interupted the woman taking care of us and said throw something in for us. The thing cost $3500 extra!! It's a good thing this dealer is so far away from us because I would never go back. Salesman was excellent!! More

by sggranzo Verified Customer Verified Customer

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Sam was fantastic to deal with. I will definitely recommend to friends and my family I will definitely recommend to friends and my family More

by SHERI62763 Verified Customer Verified Customer

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VISION KIA OF CANANDAIGUA HAS ALWAYS TAKEN CARE OF MY CARS VERY WELL I AM VERY HAPPY WITH THEM. CARS VERY WELL I AM VERY HAPPY WITH THEM. More

by FJHERZOG4 Verified Customer Verified Customer

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The service was prompt and even though I didn't schedule an inspection, they were able to do it in the same day an inspection, they were able to do it in the same day More

by WHEELERFAMILY Verified Customer Verified Customer

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New ownership has discontinued oil changes for life for existing car owners, unless said owner can produce the original pink receipt from car purchase. Even though the dealership still have and can verify existing car owners, unless said owner can produce the original pink receipt from car purchase. Even though the dealership still have and can verify the purchase records. Seems arbitray and Dis ingenuine and a breach of contract. As far as notice goes, it was printed on the bottom of an oil change receipt. Seems legal. More

by IJODYS5 Verified Customer Verified Customer

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Sales is good with me but come to the service department needs a complete overall. I feel Nate was very good and stuck in the middle but come back to Chad me and my wife felt like illegal aliens taking 6 needs a complete overall. I feel Nate was very good and stuck in the middle but come back to Chad me and my wife felt like illegal aliens taking 6 months to put a van back together is a joke. We felt well they sold us this van then the dealership it's self should be a Profesional company easily being able to fix a vehicle they sold us but six months with a big run around was really just crap. Treated like crap still had to dig deep find money we don't have because I couldn't get to work. I'm angry and hurt and to top it off my check engine light is on 1 day after we got it back with our huge 10% off our bill ... saved $700 ... wow that's great. Anyone who brought a car so on so forth to get fixed would probably expect it back within a month but really 200 days plus .. come on dnt know if I can take it back to that shop already cost $4900 and the issue still remains ... I don't know what code is up but that dam light is on 6 months later with$4900 pulled from my xxx and a $700 slap to my face ... repairs is junk better off hiring some kids from school More

by thompsonjamesjr76 Verified Customer Verified Customer

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Do not purchase a used vehicle from vision kia of Canandaigua. My husband and I purchased a used vehicle and traded in our older vehicle. We'll the kia sadona 2016 that we purchased was a complete le Canandaigua. My husband and I purchased a used vehicle and traded in our older vehicle. We'll the kia sadona 2016 that we purchased was a complete lemon. It needed work no less than two months after our purchase, and more and more work needed done after that. At first we brought it to our own mechanic and racked up thousands of dollars in mechanic fees. Then it broke again this time completely didn't run. My husband fixed many different things on his own, wrote down what he did. Brought it to Kia in September of 2033 and we were told they would get it fixed in the next two weeks. That did not happen we got the entire run around day after day months after month. My husband lost his job because he couldn't make it to work, we tried to trade it in a were told it was worth 350$ so we had no choice but to purchase another vehicle 2024. They still had to fix our van which we still owed 14,000 dollars on and it's worth 350$.. absolutely disgusting. After chasing these people down on a regular basis we finally got our van back today March 22 2024. They charged us 4,900$ didn't bother to even clean it or put gas in a vehicle they've had for 7 months. I do not recommend them to anyone. They're the most unprofessional dealership I've ever seen in my life and the better business bureau is being notified. As I see this you do not treat good paying customers the way they have. Sincerely, Jessica Thompson More

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Service was good. The people make sure you are pleased with the service. They let you know what they dud. The people make sure you are pleased with the service. They let you know what they dud. More

by eddiec.lloyd Verified Customer Verified Customer

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