Vision Nissan Canandaigua - Service Center

I’ve had my vehicle in for oil changes and tire rotations and have experience problems each time. The last time I was in I did not receive any service bulletins, checking my brakes, tires fluid levels, etc.. and have experience problems each time. The last time I was in I did not receive any service bulletins, checking my brakes, tires fluid levels, etc.. More

Horrible customer service ! ! Booked an appointment online for a Saturday only to be told you don’t do diagnostic testing on Saturdays. The diagnosis I did get on my car was inco ! Booked an appointment online for a Saturday only to be told you don’t do diagnostic testing on Saturdays. The diagnosis I did get on my car was incorrect per the second Nissan dealership I took it to due to no calls back from Canandaigua to make an appointment to get it fixed. Oh and when I was at your dealership staff was talking about me when I was right there in the waiting room. The person I was with noticed it too. Your staff needs some serious mandatory trainings on customer service. More

Mark was super accommodating me. Even when not having a appointment. Super fast to complete the work. Even when not having a appointment. Super fast to complete the work. More

friendly, professional service. service manager listens carefully to the issues at hand and explains the outcome of the service completed service manager listens carefully to the issues at hand and explains the outcome of the service completed More

They were helpful and aiming to please. They went the extra mile and washed my car and wanted to make sure it was a great visit. We will return They went the extra mile and washed my car and wanted to make sure it was a great visit. We will return More

The service department is always very professional, accommodating, and thorough when I need maintenance or repairs. accommodating, and thorough when I need maintenance or repairs. More

I was harassed by sales people after my car appointment. Looking to buy my used car. Looking to buy my used car. More

Where do I start. purchased my murano new and it took 2 weeks to get my second fob. took it in for rear hatch motor and they took forever to diagnose and repair. just purchased my murano new and it took 2 weeks to get my second fob. took it in for rear hatch motor and they took forever to diagnose and repair. just took it in for white smoke coming out of exhaust . they removed oil cap and saw a little sludge so right away it's all sludge up and wanted oil change records. I change my own oil and keep track in a notebook but that doesn't suffice according to nissan because I don't have all my receipts. I purchase mobile 1 from Wal-Mart so I don't keep my grocery receipts for three years. the service manager said it's only common sense to keep the receipts so my records are not believable . After a couple of years the ink on receipts just fades away so that logic doesn't make sense. Not one thing in owners manual says anything about documenting oil changes so pretty much they are requiring you to take it back to nissan for oil changes. I've never dealt with a more rude person as the service manager. He isn't going to address the white smoke as he saw some sludge. The communication stinks. Had to call for an update and got nothing but a run around. Went to pick up car because I'm totally disgusted with this dealership and car was just sitting in shop. I wouldn't recommend this dealership to anyone. I don't know how you can run a business like this. When the service writer wrote up our work order they added 10,000 miles to our odometer reading. Luckily we looked it over and when we brought it to her attention she said oh haha my bad.That could really affect your warranty work and what's covered. One unhappy disgusted customer More

Very friendly staff and great service. I expected to be waiting for 2+ hours but was pleasantly surprised that my service was complete in under 1 hour. I expected to be waiting for 2+ hours but was pleasantly surprised that my service was complete in under 1 hour. More

I appreciate the prompt service, the friendly atmosphere and the service manager is great to work with. Everything is explained in detail and the service manager is great to work with. Everything is explained in detail More