Viti Mercedes-Benz

Switch and bate, beware when getting your car serviced here I had an experience with Viti Service and parts department which was not pleasant. I had to replace my old wiper blades which were working fine but l I had an experience with Viti Service and parts department which was not pleasant. I had to replace my old wiper blades which were working fine but left streaks. So i I purchased some new wipers for my C280 from Viti. I installed them myself and one blade did not work properly. I returned to the part person and he said he could not help me and that I needed to see the service department. So I went to the service department. My normal service adviser was not in the office and so I was referred to another person, but would have to wait. I was not happy with this since it was a simple wiper blade warranty issue. After voicing a complaint and escalated to the service manager they helped me, but were very unpleasant about it. You could cut the air with a knife. In the end they said the blades were not the problem, and the problem was with the wiper arm and it would cost me $280 plus installation. The problem was not with the arm because the old blades worked fine. They wanted to charge for a new wiper arm instead. I had two Benz serviced by Viti and stopped going because of similar issues years ago. I was disappointed that they and Mercedes had not changed. I left and will never go back to this dealer again nor will I ever purchase another Mercedes nor a Volvo from this dealer. More

a pleasant experience Brad Sollitto sold me a replacement for my CLK that was totaled. Brad was friendly,thorough, and followed up with me to make sure I was aware of all Brad Sollitto sold me a replacement for my CLK that was totaled. Brad was friendly,thorough, and followed up with me to make sure I was aware of all the new benefits of my new car.It was a pleasant experience. More

Time to look for another dealer I have an E Class and an 2015 ML - which was recently serviced at the dealer. I used to love the dealership, until they changed the way they schedule I have an E Class and an 2015 ML - which was recently serviced at the dealer. I used to love the dealership, until they changed the way they schedule service. I don't get to talk with an advisor... I talk with a scheduler who doesn't know me. At my last service work wasn't done that I paid for & the car wasn't ready when promised. They are concerned about the review that customers give to Mercedes, but they should be more concerned with great service. More

Best experience in purchasing a vehicle. Viti, their salesmen, Sales Manager, Service department, and everyone else allowed me to experience a non-stressful car buying experience. They provi Viti, their salesmen, Sales Manager, Service department, and everyone else allowed me to experience a non-stressful car buying experience. They provided a great deal and trade amount. They were courteous and respectful at all times throughout the process. The salesman spent a great deal of time helping me understand all components of the 2015 ML350 I purchased. Great experience!! Very happy with my purchase. Thanks Brad and thanks Viti. More

Terrible service They have really went downhill The GM NEVER responded to my email I have spent thousands of dollars with them, and they repaid with total disrespect They have really went downhill The GM NEVER responded to my email I have spent thousands of dollars with them, and they repaid with total disrespect Lied , and stole from me to sum up my previous service transaction. Thanks viti after 3 years of service and buying vehicles with you. I will drive the xtra mile to warwick.. Thanks viti for making my ride longer. More

Sales and Service i purchases my Mercedes 2006 S500 in 2008 from Viti. I started bringing my prior Mercedes to Viti in 2007. I have received exceptional service for se i purchases my Mercedes 2006 S500 in 2008 from Viti. I started bringing my prior Mercedes to Viti in 2007. I have received exceptional service for several years. I now send my corporate Volvo there for service as well. My corporate headquarters is inWebster MA. Its worth the drive. More

Horrible Experience! I will NEVER buy a car from this dealership! I was lied to, quoted different prices and left hanging without a vehicle. It was by far the WORST car I will NEVER buy a car from this dealership! I was lied to, quoted different prices and left hanging without a vehicle. It was by far the WORST car buying experience I have ever had! HORRIBLE!!! More

I am extremely irate at the level of service that I received from this dealership. I was in a rental vehicle as I totaled my previous vehicle and the called this dealership looking for a brand new Mer received from this dealership. I was in a rental vehicle as I totaled my previous vehicle and the called this dealership looking for a brand new Mercedes SUV, they did not have one in stock, and told me they would search and get back to me. I also went elsewhere to look and found one at Herb Chambers and gave them a deposit for it until I heard back from Viti, as the one Herb had was white. the one I wanted was Black, and to my surprise Viti was willing to go get it from VT for me, therefore I decided to stay with Viti. again I was in a rental vehicle paying $75 a day while waiting. I was then informed it would be available in 7 days, I was told how much I needed and then went and got a certified check for the SUV. Gave them the funds and they again had me wait, to my total shock they called me the next day and said they found out I had a placed a deposit at herb Chambers and therefore did not want to deal with me, and decided NoT to sell me a vehicle. after all the time I wasted and money on a rental, they are a completely unacceptable dealership that treated me like I was a criminal stating I was some shipper and basically not fit for them to do business with. it cost me nearly a $1000 just in rental coverage and time, not to speak of the aggravation. Everyone should stay clear of this dealership, since when should anyone be treated like this after giving them my hard earned money. I have still not even got my deposit back from them either.m I had a complaint in with the AG's office as well. You all should go buy from Inskip, at least they treat you with respect. More

Lou provided great service. I got a great deal on both my trade and the car I ordered. I highly recommend Lou for your Mercedes benz! trade and the car I ordered. I highly recommend Lou for your Mercedes benz! More