Viva Chevrolet

Viva Chevrolet responded

Hi Dirt rider89, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced and understand how frustrating this situation must have been. At Viva Chevrolet, we strive to provide quality service and address concerns promptly. While it seems we were unable to meet your expectations, we truly value your input as it helps us improve. Thank you for giving us the opportunity to assist with your vehicle, and we wish you all the best moving forward.

Dirt rider89 responded

If you’re true aim was to address concerns promptly and still take zero responsibility after the body shop stated the scratches were not there when they released the vehicle, why has the dealership not responded to the attempts that the Chevrolet representative assisting me had sent? They have tried 5 times in the last month and you refuse or just won’t message them back so I can finalize my claim with Chevy? All they need is the paperwork for the repairs, so why not just respond to the request from the corporate representative assisting me on my open case?

Viva Chevrolet responded

Thank you so much, parm2parm! We’re thrilled to hear about your positive experience! Providing professional, friendly service while truly listening to our customers is always our top priority. We're glad we could meet your expectations and help you move forward. If there’s anything else we can assist you with, don’t hesitate to reach out.

Viva Chevrolet responded

Thank you so much for your 5-star review! We’re delighted to hear that Carolina Ceniceros provided you with excellent attention and service. It’s wonderful customers like you who make our work so rewarding. We truly appreciate your loyalty and look forward to serving you again in the future! 😊

Viva Chevrolet responded

Thank you, MISSION29, for sharing your feedback. We sincerely apologize for the inconvenience and the delay you experienced. We understand how frustrating it can be when appointments don’t go as planned. Your comments are valuable, and we’re taking steps to improve our scheduling and service process to ensure a smoother experience for our customers in the future. Please feel free to reach out to us directly if there’s anything we can do to make this right or assist you further. We appreciate your patience and the opportunity to improve.

Viva Chevrolet responded

Thank you, Thalles, for your fantastic 5-star review! We're thrilled to hear that Victor provided great support throughout the process of getting your new truck. It's wonderful to know the paperwork was handled quickly and efficiently as well. Enjoy your new truck, and don’t hesitate to reach out if there’s anything else we can assist you with! 🚘😊

Viva Chevrolet responded

Thank you, Alexandra, for your 5-star review! We're so glad Miguel Estrada was able to help with your new purchase and provide all the details you needed. We’re delighted to hear about your positive experience, and we truly appreciate your support. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new purchase! 😊

Viva Chevrolet responded

Thank you so much for your kind words, GREEN4! We're thrilled to hear that you're consistently satisfied with our service. Our team always strives to be efficient and communicative, so it's great to know that you appreciate the updates on your work progress. We look forward to continuing to serve you!

Viva Chevrolet responded

Thank you for the fantastic review, Adam! We're so glad to hear that our service advisor took great care of your truck and made sure everything was handled efficiently. We appreciate your feedback and look forward to serving you again at Viva Chevy!