Viva Chevrolet

I love that it's and easy drop off and pickup process when we go. when we go. More

Great service and very professional staff. went over the recommendations and repair costs with me. went over the recommendations and repair costs with me. More

I am writing this on behalf of my elderly mother, who has been without her primary transportation for four weeks following a critical engine issues. The level of service and blatant disregard for customer we been without her primary transportation for four weeks following a critical engine issues. The level of service and blatant disregard for customer welfare at this establishment is staggering. Despite the vehicle being under their care for nearly a month, the dealership only recently secured the necessary parts. I am now being told that because there is only one mechanic available, my mother must continue to wait indefinitely. Unacceptable Conduct I personally visited the service department to speak with Chris, seeking a timeline or a temporary transportation solution. His response was dismissive and unprofessional. He noted that vehicles have been sitting untouched since February and bluntly refused to provide a loaner or rental assistance, stating there were "others before her." Financial and Personal Hardship My mother is currently paying for a vehicle she cannot drive while simultaneously incurring the heavy costs of a private rental just to get to work. The dealership’s especially Chris from the service department "not our problem" attitude toward an elderly customer is a disgrace to the industry. Formal Notice of Action Consider this a final demand for an expedited repair timeline and compensation for rental expenses. Due to the lack of cooperation and the unacceptable delay: A formal complaint is being filed with the State Attorney General. The DMV/Dealer Licensing Board is being notified of these business practices. Do not bring your vehicle to be serviced here. If you do purchase and have issues early on please reconsider. We expect a resolution immediately. If you cannot service the vehicles you sell in a reasonable timeframe, you should not be in business! More

Hard negotiators, but we got down to a good price, glad to be able to work with them. to be able to work with them. More

I’ve purchased three vehicles from this dealership, but this 2026 Chevy Equinox will be my last. I was very specific about what I wanted, and I trusted Anibal Santiesteban (salesman) and Miguel Estrada (sa this 2026 Chevy Equinox will be my last. I was very specific about what I wanted, and I trusted Anibal Santiesteban (salesman) and Miguel Estrada (sales manager) to deliver. Unfortunately, they did not. They misled me about key details—especially regarding the bow tie emblems. They assured me it would be easy and inexpensive to change them, but now I’m facing a significant cost. When I brought this up, they refused to take responsibility or correct the issue. They clearly will not stand behind their employees or their promises. On the Better Business Bureau, they aren’t accredited and are rated at a low level—D- or equivalent—which should raise red flags about their business practices. Buyers beware: • Verify every promise they make—especially about added services or parts—before signing anything. • Get all claims in writing and double-check small details like emblem swaps. They’ve supported deceptive tactics and customer-neglect, and despite years of loyalty from me, they’ve shown they won’t support their own mistakes. This is my final purchase from them. Proceed with caution and protect yourself. More

Ivan Fuentes was very amazing helping me to choose and what I was looking for! Great guy! what I was looking for! Great guy! More

Sales person Chris was excellent. He had me in my chevy quick..great service thank you He had me in my chevy quick..great service thank you More

Worst dealership experience! The Management do not care and refuse to take responsibility to issue a refund check to the lender for the additional products I cancelled on March 6 The Management do not care and refuse to take responsibility to issue a refund check to the lender for the additional products I cancelled on March 6, 2025. It has been 5 months that I have attempted to contact, Viva Chevrolet's management to have this matter resolved, but I have not been successful. More

I took my Chevrolet Impala to this dealership (Viva) to have service completed on it after I scheduled an appointment. Upon arriving at the dealership, I was told by the service rep (Juan) that he would ne have service completed on it after I scheduled an appointment. Upon arriving at the dealership, I was told by the service rep (Juan) that he would need to get approval for them to work on my car because it had over 120,000 miles on it. After consulting with the manager, they refused to work on my vehicle and stated that Corporate pass this information down to the dealerships, not to work on Chevrolet vehicles if they had over 120,000 miles on them. Prior to checking with the manager, Juan stated it would be the manager option if he wanted to work on the vehicle, but I guess he chose not too. If you are going to make a product, but refuse to work on it after it accumulate a certain amount of miles, this is very shameful, disgraceful to not back your product. You are encouraging people not to purchase your product if they are going to be required to find outside mechanics to work on your product. This is sending up a red flag for people not to trust your product. More

The manager of the maintenance department, Javier Mendoza, listened to my concerns about future service to my Corvette. He confirmed that I would continue to get service at VIVA for my 1996 car. Mendoza, listened to my concerns about future service to my Corvette. He confirmed that I would continue to get service at VIVA for my 1996 car. More