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Viva Chevrolet

El Paso, TX

Overview
Reviews
4.3
143 Reviews
Call Dealership (915) 834-6800

5915 Montana Ave.

El Paso, TX

79925

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Showing 143 reviews

December 03, 2024

Miguel Estrada helped us a lot with our new purchase. Gave us all the details and is very nice. More

by alexandra.falcon
Recommend Dealer
Yes
Employees Worked With
Miguel Estrada
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you, Alexandra, for your 5-star review! We're so glad Miguel Estrada was able to help with your new purchase and provide all the details you needed. We’re delighted to hear about your positive experience, and we truly appreciate your support. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new purchase! 😊

December 02, 2024

Always excellent service. The staff is very efficient and receptive. They keep informed about the progress of the work and that is appreciated. More

by GREEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Portillo, Daniel Portillo, Raquel Canchola
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you so much for your kind words, GREEN4! We're thrilled to hear that you're consistently satisfied with our service. Our team always strives to be efficient and communicative, so it's great to know that you appreciate the updates on your work progress. We look forward to continuing to serve you!

December 02, 2024

Service advisor did a great job at taking care of what services I needed done on my truck More

by adam14709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you for the fantastic review, Adam! We're so glad to hear that our service advisor took great care of your truck and made sure everything was handled efficiently. We appreciate your feedback and look forward to serving you again at Viva Chevy!

December 01, 2024

Oil changes take 2-3hrs EVERYTIME. I was offered a free oil change for having to wait 4hrs this past time which I appreciate but don't want to experience again... More

by MARI.C.GONZALEZ1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Tovar
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December 01, 2024

Service advisor was able to show my service history quickly and honor the coupon I had on hand. Pick up was fast and friendly, and they were able to show my savings with the coupon. Quality of work h More

by XS_WEZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 02, 2024 -

Viva Chevrolet responded

Thank you so much, XS_WEZE! We’re thrilled to hear about your positive experience with our service team. It’s great to know that we could quickly assist with your service history, honor your coupon, and ensure a fast and friendly pick-up. Providing quality work and transparent savings is always our goal, and we’re so glad to have earned your continued trust. Thank you for choosing us for your service needs—we look forward to seeing you again! Viva Chevy Team

November 30, 2024

Excellent service! Anibal was so helpful and his customer service was excellent. He showed so many options and helped choose the best car! More

by vjaime
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anibal Santiesteban, Pedro Quintana, Alberto Estrada
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Dec 02, 2024 -

Viva Chevrolet responded

Thank you so much, Jaime! We’re thrilled to hear about your excellent experience with Anibal! Providing helpful, personalized service and helping our customers find the perfect vehicle is what we aim for. Your kind words mean a lot, and we’ll be sure to share them with Anibal. Enjoy your new car, and don’t hesitate to reach out if you need anything else. Thank you for choosing us! 🚗😊 Viva Chevy Team

November 30, 2024

With the previous Truck that I owned they took a long time to resolved my issue it never got resolve. More

by aheredia102799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Estrada, Raquel Canchola
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Dec 02, 2024 -

Viva Chevrolet responded

Thank you for your feedback, aheredia102799. We’re sorry to hear about your experience with your previous truck and regret that the issue was not resolved in a timely manner. Providing efficient and effective service is always our goal, and we apologize for falling short in this instance. Your feedback is valuable to us, and we’ll use it to improve and ensure a better experience for all our customers in the future. Thank you for bringing this to our attention. Viva Chevy Team

November 26, 2024

Jorge was very helpful and honest when purchasing our new vehicle. I'm also glad we got like free oil change and other perks as well. More

by saucedo.victoria
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge
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Nov 27, 2024 -

Viva Chevrolet responded

Thank you so much, Victoria! We’re thrilled to hear Jorge provided helpful and honest service during your vehicle purchase. It’s great to know you’re enjoying the added perks like the free oil changes! We appreciate your kind words and your business. If there’s anything else we can do to make your experience even better, don’t hesitate to reach out. Enjoy your new vehicle! 🚗✨ Viva Chevrolet Team

November 25, 2024

Went for an oil change and was told it would take an hour and a half. 4 hours later I had to call and ask what the problem was and was told my battery didn't start and they had to jump it and that when the c More

by Alfonso Ortiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian Tovar (294)
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Nov 26, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, Alfonso. We’re truly sorry to hear about your recent visit and the frustration it caused. Long wait times and miscommunication are not the standards we strive for, and we understand how concerning it is to feel misled. Your trust and loyalty mean a lot to us, especially since you’ve been a valued customer for years, and we deeply regret letting you down this time. We take your feedback seriously and would like to investigate what happened during your visit. Please reach out to us at jose_jimenez@vivaautogroup.com so we can address your concerns directly and work to make this right. Thank you for bringing this to our attention, and we hope to restore your confidence in us. Jose Jimenez BDC Manager Viva Chevrolet

November 23, 2024

Excellent Customer Service . By Juan Auto Service Job has done excellent . Always it’s great to take are trucks for Service on Viva Chevrolet Thank You Juan for let us feel so More

by CCOMPEAN29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Auto Service
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