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Viva Chevrolet

El Paso, TX

Overview
Reviews
4.3
146 Reviews
Call Dealership (915) 834-6800

5915 Montana Ave.

El Paso, TX

79925

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Showing 146 reviews

December 11, 2024

I return to this service department because of the attention by Carolina ceniceros simply excellent. More

by JOEGARCIA8801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina ceniceros
Report | Print
Dec 17, 2024 -

Viva Chevrolet responded

Thank you so much for your 5-star review! We’re delighted to hear that Carolina Ceniceros provided you with excellent attention and service. It’s wonderful customers like you who make our work so rewarding. We truly appreciate your loyalty and look forward to serving you again in the future! 😊

December 10, 2024

Victor was supported with all the steps to get my new truck. All paperwork was also done quickly and efficiently. More

by Thalles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Lara
Report | Print
Dec 17, 2024 -

Viva Chevrolet responded

Thank you, Thalles, for your fantastic 5-star review! We're thrilled to hear that Victor provided great support throughout the process of getting your new truck. It's wonderful to know the paperwork was handled quickly and efficiently as well. Enjoy your new truck, and don’t hesitate to reach out if there’s anything else we can assist you with! 🚘😊

December 10, 2024

Poor service took longer than expected escuse was too many vehicles to service by appt does not work More

by MISSION29
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Quintana
Report | Print
Dec 17, 2024 -

Viva Chevrolet responded

Thank you, MISSION29, for sharing your feedback. We sincerely apologize for the inconvenience and the delay you experienced. We understand how frustrating it can be when appointments don’t go as planned. Your comments are valuable, and we’re taking steps to improve our scheduling and service process to ensure a smoother experience for our customers in the future. Please feel free to reach out to us directly if there’s anything we can do to make this right or assist you further. We appreciate your patience and the opportunity to improve.

December 03, 2024

Miguel Estrada helped us a lot with our new purchase. Gave us all the details and is very nice. More

by alexandra.falcon
Recommend Dealer
Yes
Employees Worked With
Miguel Estrada
Report | Print
Dec 17, 2024 -

Viva Chevrolet responded

Thank you, Alexandra, for your 5-star review! We're so glad Miguel Estrada was able to help with your new purchase and provide all the details you needed. We’re delighted to hear about your positive experience, and we truly appreciate your support. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new purchase! 😊

December 02, 2024

Service advisor did a great job at taking care of what services I needed done on my truck More

by adam14709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina
Report | Print
Dec 17, 2024 -

Viva Chevrolet responded

Thank you for the fantastic review, Adam! We're so glad to hear that our service advisor took great care of your truck and made sure everything was handled efficiently. We appreciate your feedback and look forward to serving you again at Viva Chevy!

December 02, 2024

Always excellent service. The staff is very efficient and receptive. They keep informed about the progress of the work and that is appreciated. More

by GREEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Portillo, Daniel Portillo, Raquel Canchola
Report | Print
Dec 17, 2024 -

Viva Chevrolet responded

Thank you so much for your kind words, GREEN4! We're thrilled to hear that you're consistently satisfied with our service. Our team always strives to be efficient and communicative, so it's great to know that you appreciate the updates on your work progress. We look forward to continuing to serve you!

December 01, 2024

Service advisor was able to show my service history quickly and honor the coupon I had on hand. Pick up was fast and friendly, and they were able to show my savings with the coupon. Quality of work h More

by XS_WEZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 02, 2024 -

Viva Chevrolet responded

Thank you so much, XS_WEZE! We’re thrilled to hear about your positive experience with our service team. It’s great to know that we could quickly assist with your service history, honor your coupon, and ensure a fast and friendly pick-up. Providing quality work and transparent savings is always our goal, and we’re so glad to have earned your continued trust. Thank you for choosing us for your service needs—we look forward to seeing you again! Viva Chevy Team

December 01, 2024

Oil changes take 2-3hrs EVERYTIME. I was offered a free oil change for having to wait 4hrs this past time which I appreciate but don't want to experience again... More

by MARI.C.GONZALEZ1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Tovar
Report | Print
November 30, 2024

With the previous Truck that I owned they took a long time to resolved my issue it never got resolve. More

by aheredia102799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Miguel Estrada, Raquel Canchola
Report | Print
Dec 02, 2024 -

Viva Chevrolet responded

Thank you for your feedback, aheredia102799. We’re sorry to hear about your experience with your previous truck and regret that the issue was not resolved in a timely manner. Providing efficient and effective service is always our goal, and we apologize for falling short in this instance. Your feedback is valuable to us, and we’ll use it to improve and ensure a better experience for all our customers in the future. Thank you for bringing this to our attention. Viva Chevy Team

November 30, 2024

Excellent service! Anibal was so helpful and his customer service was excellent. He showed so many options and helped choose the best car! More

by vjaime
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anibal Santiesteban, Pedro Quintana, Alberto Estrada
Report | Print
Dec 02, 2024 -

Viva Chevrolet responded

Thank you so much, Jaime! We’re thrilled to hear about your excellent experience with Anibal! Providing helpful, personalized service and helping our customers find the perfect vehicle is what we aim for. Your kind words mean a lot, and we’ll be sure to share them with Anibal. Enjoy your new car, and don’t hesitate to reach out if you need anything else. Thank you for choosing us! 🚗😊 Viva Chevy Team

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