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Viva Chevrolet

El Paso, TX

Overview
Reviews
4.3
148 Reviews
Call Dealership (915) 834-6800

5915 Montana Ave.

El Paso, TX

79925

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Showing 148 reviews

January 03, 2025

Bought my brand new 2024 truck in October and the paint had some scratches on the bed and the tint was very spotty. The tint had to be applied two more times for it to be good. The paint wasn’t repaired un More

by Dirt rider89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General sales manager, Jesus Aldarete, Alberto Estrada, Mauricio Bugarin
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Jan 03, 2025 -

Viva Chevrolet responded

Hi Dirt rider89, thank you for sharing your feedback. We’re sorry to hear about the issues you experienced and understand how frustrating this situation must have been. At Viva Chevrolet, we strive to provide quality service and address concerns promptly. While it seems we were unable to meet your expectations, we truly value your input as it helps us improve. Thank you for giving us the opportunity to assist with your vehicle, and we wish you all the best moving forward.

Jan 03, 2025 -

Dirt rider89 responded

If you’re true aim was to address concerns promptly and still take zero responsibility after the body shop stated the scratches were not there when they released the vehicle, why has the dealership not responded to the attempts that the Chevrolet representative assisting me had sent? They have tried 5 times in the last month and you refuse or just won’t message them back so I can finalize my claim with Chevy? All they need is the paperwork for the repairs, so why not just respond to the request from the corporate representative assisting me on my open case?

December 26, 2024

Very professional, service with a smile, listen to what the customer wants and likes, and ready to put things in motion. More

by parm2parm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Sigala
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Dec 30, 2024 -

Viva Chevrolet responded

Thank you so much, parm2parm! We’re thrilled to hear about your positive experience! Providing professional, friendly service while truly listening to our customers is always our top priority. We're glad we could meet your expectations and help you move forward. If there’s anything else we can assist you with, don’t hesitate to reach out.

December 11, 2024

I return to this service department because of the attention by Carolina ceniceros simply excellent. More

by JOEGARCIA8801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina ceniceros
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you so much for your 5-star review! We’re delighted to hear that Carolina Ceniceros provided you with excellent attention and service. It’s wonderful customers like you who make our work so rewarding. We truly appreciate your loyalty and look forward to serving you again in the future! 😊

December 10, 2024

Victor was supported with all the steps to get my new truck. All paperwork was also done quickly and efficiently. More

by Thalles
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Lara
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you, Thalles, for your fantastic 5-star review! We're thrilled to hear that Victor provided great support throughout the process of getting your new truck. It's wonderful to know the paperwork was handled quickly and efficiently as well. Enjoy your new truck, and don’t hesitate to reach out if there’s anything else we can assist you with! 🚘😊

December 10, 2024

Poor service took longer than expected escuse was too many vehicles to service by appt does not work More

by MISSION29
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pedro Quintana
Report | Print
Dec 17, 2024 -

Viva Chevrolet responded

Thank you, MISSION29, for sharing your feedback. We sincerely apologize for the inconvenience and the delay you experienced. We understand how frustrating it can be when appointments don’t go as planned. Your comments are valuable, and we’re taking steps to improve our scheduling and service process to ensure a smoother experience for our customers in the future. Please feel free to reach out to us directly if there’s anything we can do to make this right or assist you further. We appreciate your patience and the opportunity to improve.

December 03, 2024

Miguel Estrada helped us a lot with our new purchase. Gave us all the details and is very nice. More

by alexandra.falcon
Recommend Dealer
Yes
Employees Worked With
Miguel Estrada
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you, Alexandra, for your 5-star review! We're so glad Miguel Estrada was able to help with your new purchase and provide all the details you needed. We’re delighted to hear about your positive experience, and we truly appreciate your support. If there’s anything else we can do for you, don’t hesitate to reach out. Enjoy your new purchase! 😊

December 02, 2024

Service advisor did a great job at taking care of what services I needed done on my truck More

by adam14709
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you for the fantastic review, Adam! We're so glad to hear that our service advisor took great care of your truck and made sure everything was handled efficiently. We appreciate your feedback and look forward to serving you again at Viva Chevy!

December 02, 2024

Always excellent service. The staff is very efficient and receptive. They keep informed about the progress of the work and that is appreciated. More

by GREEN4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Portillo, Daniel Portillo, Raquel Canchola
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Dec 17, 2024 -

Viva Chevrolet responded

Thank you so much for your kind words, GREEN4! We're thrilled to hear that you're consistently satisfied with our service. Our team always strives to be efficient and communicative, so it's great to know that you appreciate the updates on your work progress. We look forward to continuing to serve you!

December 01, 2024

Service advisor was able to show my service history quickly and honor the coupon I had on hand. Pick up was fast and friendly, and they were able to show my savings with the coupon. Quality of work h More

by XS_WEZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 02, 2024 -

Viva Chevrolet responded

Thank you so much, XS_WEZE! We’re thrilled to hear about your positive experience with our service team. It’s great to know that we could quickly assist with your service history, honor your coupon, and ensure a fast and friendly pick-up. Providing quality work and transparent savings is always our goal, and we’re so glad to have earned your continued trust. Thank you for choosing us for your service needs—we look forward to seeing you again! Viva Chevy Team

December 01, 2024

Oil changes take 2-3hrs EVERYTIME. I was offered a free oil change for having to wait 4hrs this past time which I appreciate but don't want to experience again... More

by MARI.C.GONZALEZ1990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Tovar
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