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Viva Chevrolet

El Paso, TX

4.3
143 Reviews

5915 Montana Ave.

El Paso, TX

79925

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Showing 143 reviews

September 26, 2024

Everybody was very professional and helpful and making sure that I was getting into the vehicle that I wanted More

by SALINASJACOB180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada, Victor Lara
Sep 26, 2024 -

Viva Chevrolet responded

Thank you for your fantastic review, Jacob! We’re so glad to hear that our team provided you with professional and helpful service in finding the perfect vehicle. Your satisfaction is our top priority, and we’re here for you anytime you need assistance. Enjoy your new ride! Best Regards, Jose Jimenez

September 25, 2024

I purchased my vehicle on august 8th and by September 8th I had a check engine light with no call backs from the service department! Took it in the supposeably worked on it for 2 days and the hood was never More

by AMOAUGUST.AG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ruben Sigala
Sep 25, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, and I'm truly sorry to hear about the issues you've faced with your vehicle and our service department. We strive for high-quality customer care, and it’s clear we fell short in your case. Please know that your concerns are important to us, and we want to make this right. I would appreciate the opportunity to discuss this further and resolve the issues you’re experiencing. Please reach out to me directly at jose_jimenez@vivaautogroup.com, and I’ll ensure you receive the attention you deserve. Thank you for your patience, and we hope to regain your trust. Best regards, Jose Jimenez

September 24, 2024

I appreciated the great service that I recieved from Raquel. She listen and helped me to find the right vehicle. They were very professional and answered every question that were asked. More

by BAL4930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada, Raquel Canchola
Sep 25, 2024 -

Viva Chevrolet responded

Hello! Thank you for your wonderful feedback! We're thrilled to hear that Raquel provided you with great service and helped you find the right vehicle. Our team takes pride in being professional and attentive, and it's fantastic to know that all your questions were answered. We appreciate your support and hope you enjoy your new vehicle! Best regards,

September 24, 2024

Excellent management excellent company overall I will recommend this company to Family, friends, and everybody More

by PRO.AUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Aldarete, Pedro Quintana
Sep 25, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Your recommendation means the world to us, and we’re grateful for your support. If you ever need anything in the future, don’t hesitate to reach out! Best regards, Jose Jimenez

September 23, 2024

I appreciated the transparency in pricing and financing options, which made me feel confident in my decision. The attention to detail and customer care really set Viva Chevrolet apart. I left feeling excit More

by JTBUZZ92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Lara
Sep 25, 2024 -

Viva Chevrolet responded

Hello! Thank you for your fantastic review! We’re so glad to hear that you appreciated our transparency in pricing and financing options. Our team is dedicated to providing top-notch customer care, and it's rewarding to know that you felt confident and satisfied with your decision. Enjoy your new vehicle, and thank you for recommending us to others! If you need anything in the future, we’re here to help. Best regards, Jose Jimenez

September 20, 2024

Great services! Christian was very helpful didn’t have to wait there. Really professional customer service. More

by MARY-G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Tovar
Sep 23, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, Mary! We're thrilled to hear that Christian provided such helpful and professional service. Your feedback means a lot to us, and we appreciate the 5-star review! If you need anything else, feel free to reach out.

September 16, 2024

I haven’t delt with the sales department , however, I deal with the service department frequently and Carolina is always excellent. This time I had an appointment on Saturday but I decided to drop off my More

by JOEGARCIA8801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina careered in service.
Sep 19, 2024 -

Viva Chevrolet responded

Hi Joe, Thank you for the fantastic 5-star review! We’re thrilled to hear that Carolina consistently provides excellent service. It’s great to know that she was able to accommodate your state inspection on the spot. We appreciate your trust in our service department and look forward to assisting you again in the future! Best, Jose Jimenez

September 12, 2024

Way too long of a wait for an oil change and tire rotation appointment. Service was good. I’m not confident that there is a clear picture of costs based on what is shown in the app vs in person. More

by Fred.janoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Sep 19, 2024 -

Viva Chevrolet responded

Hi Fred, Thank you for your feedback. We apologize for the long wait time during your oil change and tire rotation appointment. We’re glad to hear that you found the service good, but we understand your concerns about the clarity of costs. Your input is invaluable, and we’ll work on improving this aspect of our service. If you’d like to discuss this further, please reach out to me directly at jose_jimenez@vivaautogroup.com. Thank you for your understanding! Best, Jose Jimenez

September 09, 2024

I like dealing with the dearlship Viva Chevrolet. I have no problem getting my vehicle for service. The advisors are professional and ready to help. More

by DELIALICON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
Sep 19, 2024 -

Viva Chevrolet responded

Hi Delia, Thank you for the fantastic 5-star review! We’re thrilled to hear that you enjoy your experiences with Viva Chevrolet and that our advisors are meeting your needs professionally. We’re always here to help with your vehicle service. Looking forward to seeing you again! Best, Jose Jimenez

September 07, 2024

Excellent customer service, friendly employees. I was regularly updated, I will recommend viva to friends and family More

by Bencomo304
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Moreno
Sep 19, 2024 -

Viva Chevrolet responded

Hi Mr. Bencomo, Thank you so much for your wonderful review! We’re delighted to hear that you received excellent customer service and that our team kept you updated throughout your experience. Your recommendation means a lot to us! We look forward to serving you and your friends and family in the future. Best regards, Jose Jimenez

Sep 19, 2024 -

Viva Chevrolet responded

Hi Mr. Bencomo, Thank you so much for your wonderful review! We’re delighted to hear that you received excellent customer service and that our team kept you updated throughout your experience. Your recommendation means a lot to us! We look forward to serving you and your friends and family in the future. Best regards, Jose Jimenez

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