Viva Chevrolet

bought a 2015 Chevy Cruze LT Our salesman Alberto was very informative. He made sure every one of our questions were answered with a brief understanding and helped us choose the Our salesman Alberto was very informative. He made sure every one of our questions were answered with a brief understanding and helped us choose the right vehicle for us. More

Terrible Service - Expect to be used and abused!! My sister took my mothers 2010 Impala in to be looked at for the steering and the shifter not unlocking. I told the service advisor (Jesse) to not do My sister took my mothers 2010 Impala in to be looked at for the steering and the shifter not unlocking. I told the service advisor (Jesse) to not do any work that was NOT covered by the extended warranty. About 1 hour later, he calls and tells me that he has already started taking the shifter apart and that I told him to do it. I again told him, I DID NOT tell him to do the work and told him he was a liar for claiming I authorized the work. In total, they took 15 days to change the power steering pump and then they left all the parts from the shifter on the floor of the passenger side of the car. When I took the car to my normal, honest mechanic, he discovered that they had left out one of the parts for the shifter during the time they had the car for the 15 days it took to repair it. So, when I returned for the part, the service manager refused to find my part and blamed the loss on my mechanic. I have used my mechanic for years and years, (Show & Go - on Dyer St in El Paso) and they are as honest as they come. They are some of the few mechanics I would definitely trust. Viva Chevrolet lost my part because they had the car for a ridiculous amount of time. More

Viva, motivated to Fail! My original intent was to Viva, motivated to Fail! My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva Viva, motivated to Fail! My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva because they were well below their competitors. It turns out its because they only quote parts prices. Asking to have a tow package installed doesn't get any gears turning in their brains. The real price was closer to $550 with labor, which was okay because it was similar to what I had researched and was around what I truely expected to pay. I let the gross pricing error slide and I gave viva the benefit of the doubt. The tow package was scheduled for a Saturday (it was a 1/2 day job). Three days later on a Monday night I finally got my car back. Service did not call to let us know, but instead allowed us to "chase" them via phone. When you finally get Ralph his famous line is "I was just going to call you." He wasn't. However, after getting it back I was pleased, briefly. That weekend I went to a friends house to get my new trailer they had stored while my vehicle was equipped with the tow package. After hooking the trailer up, the electric didn't work. I called several times and was told to bring it back. This time I took it on a Friday. After chasing Ralph down via phone and finding out he was "just going to call." We learned they would need to keep the car over night. They had gotten the tow package electric to work, but now the vehicle power wasn't working. Saturday was more of the same and we also attempted to call the service manager. We were told they would need it until Monday. Monday rolled around and my wife made several calls to the GM and service manager. Ralph finally called us back, neither manager bothered. They said they would need the car over night again. Tuesday came and still no real update. I finally stopped work to call them and said enough is enough. Remove the accessories and refund my money. What happened next was truely remarkable. The staff was finally motivated. Within 1 hour I was notified my vehicle was ready to pick up. Ralph sounded so happy to tell me. As I was driving to get it after work I go a second call. This time they wanted to know if I would make it by 6pm or if they would need to keep the cashier late. Really? I couldn't get them to call once when I was paying hundreds of dollars, but tell them you don't want to do business and they will jump thru hoops to please you? It's a technique I suppose. It's fairly obvious to me that the staff do not respect the management at the dealership. And when I see how the management neglects the customers, I can only assume that if they treat the employees the same way, it's a recipe for disaster. I can not believe that the staff are so motivated to watch their leaders fail, yet have no motivation to see the leaders succeed. It's truely a shame that they dealership has such poor leadership and in the end what you have is a bunch of unmotivated people just going to work to make money with no real desire to shine. Viva, where the management motivates the workers to Fail! More

our experience with the whole sales team was ridiculous. we purchased a car from them only to have them call and harass our reference contacts about returning it about a month later, turned out the sales ma we purchased a car from them only to have them call and harass our reference contacts about returning it about a month later, turned out the sales manager lied to the bank about our information knowingly and told us it would be OK, then the dealership did not turn in the correct info for the car so our deal got "kicked back". After talking to Robert about this, his employees continued to harass our reference contacts and when we brought this to his attention he didn't seem interested in fixing the problem. so we returned the car just to find out that they already went ahead and bought our trade in and basically refused to let us keep it saying we had to buy it back. my husband is active duty military and works really hard and i am completely horrified that a business can treat a man in uniform this badly. More

I took my truck in two times to this dealership to have work done it and it was the same negative experience each time. They promise to contact you to update you on your vehicle's status but I didn't recei work done it and it was the same negative experience each time. They promise to contact you to update you on your vehicle's status but I didn't receive one call. When I would call no one ever picked up the phone. I was told my car would be looked at and a call back would be made to me regarding the next steps but no looks at the car and no phone call from Ralph regarding the status. No one ever seems to know what's going on and although they order their apologies that seems to be all they are good at. I do not recommend this place for any reason. More

bought a car that gave in about nine months after it was purchased. Manager Robert reffused to validate warranty and fix the vehicle. gave us one price then a week later uped the price about one hundred dol purchased. Manager Robert reffused to validate warranty and fix the vehicle. gave us one price then a week later uped the price about one hundred dollars more. My overall expierince was horrible i do not recomend this delearship to anyone i know. More

My husband and I went to Viva Chevrolet to look at used cars as we were in the market for a Honda Fit. Due to the earthquake in Japan these seem to be hard to find so even though we had wanted to buy new cars as we were in the market for a Honda Fit. Due to the earthquake in Japan these seem to be hard to find so even though we had wanted to buy new we decided to look into buying one used. When we arrived at Viva Chevrolet we had a nice salesman help us and he looked to see if there were any Honda Fits at any of the other Viva dealerships and there were so he promptly took us there to look and instead we found a nice used toyota we really liked that had great cosumer reviews and we decided to buy it. It was late when we did the deal and we were told the other Viva dealership the car we bought came from had the spare key and we would have to come back to get it Monday, we bought the car Friday night. So three days later we came back to get the key and found that no effort was made to obtain the spare key. Our salesman proceeded to call the sister dealership to look into getting the spare for us and found that there was in fact no spare for the car. Our salesman told us he would look into it and go to the sister dealership himself to see if the spare was misplaced and call us the next day (Tuesday). We weren't interested in waiting any longer, as we already had waited three days, so we went to their sister dealership to have someone look for it. While at Viva Dodge (their sister dealership) we were mistreated and spoke over by the gentleman in customer service and had no resolution. Upon going back to Viva Chevrolet to resolve the issue that day we were given the run around by the sales manager, Robert Herrera, whom we waited a half hour to talk to and talked to for another half hour before he agreed to have another key made. This was fine, however, our salesman told us we would have the car and the key by the end of the day this was at 12:30 in the afternoon. At 5:17 pm the salesman called back telling us the car and key wouldn't be ready until Tuesday morning. The salesman also informed us the manager waited around until 4:30pm to do anything, at which point a key wasn't able to be cut at a Toyota dealership (the maker of our new used car). Conveniently enough the salesman got off work at 5 pm. Our experience was extremely unprofessional, there was no care put into their customer service. We are making a complaint about this dealer to their general manager. It shouldn't take 4 days to get a key we were promised to have. We waited around for a day to be told we wouldn't have our car back for another day. The manager was dishonest and lazy and we will never buy from this dealer again or any other Viva dealer. More

I just purchased my first new car here at Viva Chevrolet. I did not start here. I first tried Rudolph Chevrolet. I waited outside for a while and absolutely nobody came out to help us. My family and I were I did not start here. I first tried Rudolph Chevrolet. I waited outside for a while and absolutely nobody came out to help us. My family and I were just left to ourselves. When I made my way to Viva it was a total 180. The treatment we received was great. They helped us right away and I got the Silverado I wanted. I also got a $5,000 discount which was GREAT! Way to go Viva... Too bad for Rudolph. I just wish the supervisor spoke better English. He was hard to understand. More