Viva Dodge Chrysler Jeep

Dodge Ram fixed all staff helpful including Pauly Dodge Ram fixed all Viva staff did a great job, 5 stars in customer service. I was able to get a ride home I had the oil changed on our Dodge Ram pic Dodge Ram fixed all Viva staff did a great job, 5 stars in customer service. I was able to get a ride home I had the oil changed on our Dodge Ram pickup. More

Sales Person was amazing. I'll make this short and sweet. Brandon, may salesperson was amazing. Got the truck I was looking for, got the payments I wanted and drove the truck h I'll make this short and sweet. Brandon, may salesperson was amazing. Got the truck I was looking for, got the payments I wanted and drove the truck home that day! I was treat very well at Viva Dodge. If you want a new truck. Go to Viva and ask for Brandon. More

Didn’t care Didn’t feel like my business was important. Got looked at like I was bothering them when I drove in the bay. Took over five minutes to get approached. Didn’t feel like my business was important. Got looked at like I was bothering them when I drove in the bay. Took over five minutes to get approached. Then the lady who finally approached only wanted to know what I was there for and if I had an appointment. Once I told her I did and that it was with Joe, she said he was busy on the phone with another customer and disappeared. She finally returns telling me that Joe is STILL busy and asked me to fill out the paperwork for Joe. Once I did Joe’s job, I was told I could leave my keys and go to the waiting area. I mentioned that I wanted to speak to a manager because I had a complaint and the lady said she would send them to the waiting area. The manager never came and I didn’t feel like walking around looking for someone who most likely wasn’t around. Got passed by several employees that seemed as though they were in prison. No hello, good morning, or even a smile. Finally my truck was finished and the technician didn’t inform me of exactly what was done to my truck or anything. He just told me my truck was done and to sign some paperwork in a few places. Someone really needs to discuss customer service with this team. Most people want to feel slightly important when bringing their MONEY/BUSINESS to someone. There are two other dealerships that we can all go to. Make me not want to go anywhere else. It’s that easy. More

Alfredo Muñoz great job Wonderful attention from our salesman Alfredo Muñoz, always open to anwser our questions and resolve our queries. All the time he was working with the Wonderful attention from our salesman Alfredo Muñoz, always open to anwser our questions and resolve our queries. All the time he was working with the Finantial Department to got the best deal for us, 100% recommendable, Gracias Alfredo and Adriano More

Air Bag Recall Issue They Straight out Lied about having to immediately need to service my rear brakes, Makes me wonder if Recall on Air Bag issue was even completed!! They Straight out Lied about having to immediately need to service my rear brakes, Makes me wonder if Recall on Air Bag issue was even completed!! Took vehicle for recall issue. Was adviced my rear brakes needed replacing. Informed them I had taken vehicle to Midas last year. Took vehicle to Midas due to Lifetime Brake Guaranteed-- they checked and showed me. Brakes - all around- front and back were all serviceable- no need to replace. More

The dealer was great but our salesman was really bad Almost walked away from the deal just because of our salesman. The Sales Manager helped to seal the deal. Over all they took care of us and we went th Almost walked away from the deal just because of our salesman. The Sales Manager helped to seal the deal. Over all they took care of us and we went through with the deal. But again the salesman is not all there, lost our owners manual and our spare key, and the final detailing of our SUV was really bad. They cleaned the front driver and passenger side somewhat ok, but the 2nd row was done fast, could tell they rushed it, and the 3rd row they didn't even touch at all!! The mat that goes in the 3rd row had just been thrown back there. Again, over all the dealership is great and nice but our experience, even though we got taken cared of, was not very good. More

Servicio Muy amable se portó Leonardo, me explico perfectamente todo el trabajo que se iba a ser, me ofreció que me podrían llevar a mi casa, la entrega fue a Muy amable se portó Leonardo, me explico perfectamente todo el trabajo que se iba a ser, me ofreció que me podrían llevar a mi casa, la entrega fue a tiempo. More

Best customer service in town! Sara is awesome!! Will definitely recommend her and this dealership to others. GREAT service!! She was extremely kind and patient, as well as her mana Sara is awesome!! Will definitely recommend her and this dealership to others. GREAT service!! She was extremely kind and patient, as well as her managers. I’ve been to a few dealerships around here and this one definitely treated me the best. More

Great customer service from Norma Purchased a Ram and went in to inquire about my plates. Spoke to Norma and she was very helpful and seemed genuine in her concern to help locate my pl Purchased a Ram and went in to inquire about my plates. Spoke to Norma and she was very helpful and seemed genuine in her concern to help locate my plates. I also mentioned that i had lost a set of keys already and she provided information to obtain. My plates were no in and she said she would call me back to inform me of status. Although i do not have my plates, i do appreciate her great customer service and friendliness! Thank you Norma! More

Amazing This is my first time interacting with this dealership. I have to say I’m very impressed with the service I got from everyone that I interacted with e This is my first time interacting with this dealership. I have to say I’m very impressed with the service I got from everyone that I interacted with especially my sales man. He was awesome he was knowledgeable about the vehicle that I was looking at. He was very positive and made sure that he answered all the questions I had. I was very comfortable with him and the service he provided. For anyone who is going to go to this dealership I highly recommend you request him as your salesman More