Viva Dodge Chrysler Jeep

Ana Marquez AMAZING!!! This is my third car that I have bought from the dealership, and the experience its just PERFECT! The three times Ana Marquez (Sales) has helped me an This is my third car that I have bought from the dealership, and the experience its just PERFECT! The three times Ana Marquez (Sales) has helped me and she is AMAZING... More

Sales Man Ricardo was excellent very helpful proftional we We were very happy with our sale person and the whole experience we would recommend this dealership to family and friends Thank You very much for mak We were very happy with our sale person and the whole experience we would recommend this dealership to family and friends Thank You very much for making happen for us More

Great Customer service , helpful, friendly, patience and always willing for my interest. Thanks to him I got what I was looking for, now I am very satisfied with my purchase , helpful, friendly, patience and always willing for my interest. Thanks to him I got what I was looking for, now I am very satisfied with my purchase. More

Check to make sure car is ready for trip. I took my truck to make sure it was ready to take on a road trip. I spoke to the advisor who was very helpful and courteous. He told me they would mak I took my truck to make sure it was ready to take on a road trip. I spoke to the advisor who was very helpful and courteous. He told me they would make sure my vehicle was safe and if they found anything would bring it to my attention. The service was done in a timely manner and the service advisor Jesus was by far the best I've dealt with yet. He was very knowledgeable and helpful. I will always bring my truck back to him and Viva for service. More

Tire issues One month After purchasing a Renegade my tire blewout on the road. The manager was sarcastic and unhelpful, I had to pay for the new tire. They didn’t One month After purchasing a Renegade my tire blewout on the road. The manager was sarcastic and unhelpful, I had to pay for the new tire. They didn’t sympathize with my issue they blamed me for the tire defect. Horrible customer service! More

Crear service He helped me a lot he gave me alot of advices, I really enjoyed buying a car with them I reccomend him for anyone that is interested in buying a car.. He helped me a lot he gave me alot of advices, I really enjoyed buying a car with them I reccomend him for anyone that is interested in buying a car.. More

Great as always.. Paul Oyston, service consultant is a good example of what a superior service consultant should be..SERVICE IS AND WAS EXCELLENT !!..Always explanation Paul Oyston, service consultant is a good example of what a superior service consultant should be..SERVICE IS AND WAS EXCELLENT !!..Always explanation of service and able to leave dealership knowing work was completed in an excellent and proficient manner.. More

Five star service center! Everyone was helpful! Service! Sales! Rental! Eager to please! Had dealings with each of the mentioned departments and stellar service. I’m from El Pa Everyone was helpful! Service! Sales! Rental! Eager to please! Had dealings with each of the mentioned departments and stellar service. I’m from El Paso but live in Midland and Tere is no services like what you WILL find at VIVA!! More

It was straight forward sale, no hassle dealership! When I arrived I was greeted by a sales person withing minutes. He show me some of the vehicles I was interested in, explained the differences and he When I arrived I was greeted by a sales person withing minutes. He show me some of the vehicles I was interested in, explained the differences and helped me make my decision. I made the offer, and it was accepted I was send to see the finance person, who already had all the documents ready. There was no pressure in choosing whom I wanted to finance with. I gave them a 4 and not a 5, because I have been in better customer waiting rooms were there was refreshments, cookies and such, nothing at this dealership. More

Wouldn’t recommend I went in to get a dent fixed on my car. I dropped my car off to the service area because that’s where they said they’d fix it. Along with getting the I went in to get a dent fixed on my car. I dropped my car off to the service area because that’s where they said they’d fix it. Along with getting the dent fixed, I was supposed to get a “complimentary” car wash and 5 gallons of gas. When I dropped off my car, they said it could take the whole day but they’d call me when it was done. I had stuff to do that day so I later called asking for an estimate on how many hours it would take so I could plan around it. The lady that I called had bad customer service, she just kept transferring me to a number that went straight to voicemail. Instead of asking someone above her what to do, she kept transferring the call which annoyed me. Finally, the guy from the shop called me to tell me my car was ready. It was time to pick it up, yet it wasn’t washed and they didn’t add the 5 gallons of gas. I let them know about it and they told me they’d take care of it. 30 minutes pass by and they finally come back with my keys telling me it’s ready. Once I got to my car, IT LITERALLY LOOKED LIKE THEY WIPED IT DOWN WITH A RAG. My car was still dirty near my tires, there was still dust on my windshield on mirrors. I was so upset but at that point I wanted to leave already. I DO NOT RECOMMEND GOING HERE! More