Viva Ford

I had a tire develop a bubble in the sidewall. This dealer tried to claim it was slashed in order to force it to not be a warranty issue. When I pushed back, they then refused to honor the 36k mile wa dealer tried to claim it was slashed in order to force it to not be a warranty issue. When I pushed back, they then refused to honor the 36k mile warranty, claiming it was now only 12k to prevent replacing the tire under warranty. This dealership is not worthy of your trust, and therefore your business. I personally will not be buying my next car from there. And we are in the market for a new “Empty Nester” vehicle. (A high end convertible so my wife and I can travel now that we don’t have kids in the house) This dealership can not be trusted!!! More

Worst experience ever with Hector in Finance. He refused to tell me my interest rate when I asked for it. Expecting me to sign the paperwork without knowing my interest rate. to tell me my interest rate when I asked for it. Expecting me to sign the paperwork without knowing my interest rate. More

Dropped off my F150 yesterday to have an oil change, to fix the air pressure sensor fault, and to repair the key fob that stopped working. Dropped off my truck for at 9:15 for my 9:30 appointment. Was to fix the air pressure sensor fault, and to repair the key fob that stopped working. Dropped off my truck for at 9:15 for my 9:30 appointment. Was told that the repairs would take an estimated 2 1/2 hours and they would call me when complete. I never received any call so after over 4 hours of my vehicle being there I called to check the status and after a long hold the receptionist said no one from the service department was to be found but she would have them call me as soon as they returned. Two hours later I still haven't received a call so I called again and was on hold for a long time and no one ever answered so I drove up to the dealership and the service adviser, Oscar, told me my vehicle was all done. He said they couldn't figure out what was wrong with the key fob. He said they replaced the battery but it still is not working so he has no idea what is wrong with it but still had the audacity to charge me for a new battery. He also said they did not fix the tire pressure sensor because they did not have permission. I literally dropped off the vehicle for this reason. He lied and said he tried to call for permission to fix but when I offered to show him my call history to show he never attempted to call he admitted that he forgot to call me. He then tried to over charge me by $20 for my oil change and then when I questioned him, he appoligized and said "my bad." Then I posted a Google review yesterday and got a very generic response from what said was the owner to call 915-834-2800 so we can understand what went wrong and do our best to try and resolve this matter. I called that number and got the same receptionist that I scheduled my appointment with who said her name was "Henry XO," which doesn't sound right but I asked her 3 times and she repeated that her name was Henry XO each time. I let her know what my issue was and she said she would transfer me to Oscar, my service advisor. I told her that he is the one I am having issues with and I want to speak to a supervisor and after a long hold she said no supervisor was available but one would call me asap. I asked her if one would really call me since yesterday I called multiple times and she told me my service advisor would call me asap and I never received any calls and she rudely replied "I sent the message." My call to Viva Ford requesting to speak to a supervisor was placed at 7:14am this morning. It is now 6:47pm and still no call from anyone. This is the worst customer service I have ever received and will drive to east El Paso or Las Cruses from this point forward. My truck has been to this dealership 6 times for the same tire pressure sensor light in the dash board without resolution and now they can't even figure out how to diagnose a key fob but yet charged me for a battery and said by truck was done. No phone calls, emails, or texts. Will not answer phone or return calls. I'm just glad my vehicle starts because if it did not this dealership would tell your "well we replaced the starter and charged your $300 but it did not fix the issue but your truck is done even though it doesn't start." More

Viva Ford, they left me waiting 3 hours and 39 minutes Viva Ford, they left me waiting 3 hours and 39 minutes for my daughter's vehicle because supposedly they were washing and cleaning it for the final Viva Ford, they left me waiting 3 hours and 39 minutes for my daughter's vehicle because supposedly they were washing and cleaning it for the final delivery. In the end the car was very bad cleaning a job that not even a beginner would have done so badly. in short bad customer service. More

Very pleased with the service we got. Robert was the one who took care of us and was very attentive and understanding. We will definitely be coming back! who took care of us and was very attentive and understanding. We will definitely be coming back! More

Excellent Customer Service. Employees are courteous, capable and knowledgeable. Great to do business with them. Will recommend to family and friends. Thank you Viva Ford capable and knowledgeable. Great to do business with them. Will recommend to family and friends. Thank you Viva Ford More

i was able to make same day appt staff knowledgeable & courteous office lay out sufficient for these times wait time sufficient for the work needing to be done professionally only inefficient proc courteous office lay out sufficient for these times wait time sufficient for the work needing to be done professionally only inefficient process is calling in takes too long to answer More

I waited for two hours and a half for regular oil change and tire rotation, I’ve had scheduled one day before; I expected to have my car washed or the works coupon applied for the inconvenience and had to c and tire rotation, I’ve had scheduled one day before; I expected to have my car washed or the works coupon applied for the inconvenience and had to claim for ut More

Besides the awesome renovations going on at Viva Ford, my services went on uninterrupted. In and out. Technician provided recommendations and ibewent with them to to end a good driving year with Viva F my services went on uninterrupted. In and out. Technician provided recommendations and ibewent with them to to end a good driving year with Viva Ford More

Ernesto and the rest of the sales team were very professional and knowledgeable about the Expedition that I purchased. They made me happy about the amount they gave me for my trade in. Many Thanks t professional and knowledgeable about the Expedition that I purchased. They made me happy about the amount they gave me for my trade in. Many Thanks to the Viva Ford staff. More