Viva Ford

Great Customer Service Robert gave me a great customer service, he gave me good advice on the service need it, Was a good experience working with him as a service advisor. Robert gave me a great customer service, he gave me good advice on the service need it, Was a good experience working with him as a service advisor. More

Recall Customer service to set appt awesome, dropped off car and Robert was up front about when the car would be done and it was done before 2. Customer service to set appt awesome, dropped off car and Robert was up front about when the car would be done and it was done before 2. More

The Works Took our car for "The Works" service, Service Adviser Rene was very professional. The vehicle has some issues they need to resolve but I have confiden Took our car for "The Works" service, Service Adviser Rene was very professional. The vehicle has some issues they need to resolve but I have confidence they will fix them eventually. More

Excellent Took my wife's car in for a door repair. Even though it was full, I enjoyed the movie you had on the player. Nice touch! Took my wife's car in for a door repair. Even though it was full, I enjoyed the movie you had on the player. Nice touch! More

Got it in quick Took a bit longer than I anticipated and they forgot to wash the truck, but all in all, pretty good. I mentioned it was the 10,000 mile check up, but Took a bit longer than I anticipated and they forgot to wash the truck, but all in all, pretty good. I mentioned it was the 10,000 mile check up, but they called it something else, but apparently performed the same service. Was curious as to why the window sticker for my next service said I'd need it in 300 miles., Truck had 9320 miles, and said service in November at 9620. More

good customer service good and fast customer service. A little pricey only thing keeps from receiving an overall 5 star visit, Also Friendly shuttle service. Only wish had good and fast customer service. A little pricey only thing keeps from receiving an overall 5 star visit, Also Friendly shuttle service. Only wish had a late departure time closer to end of day. Last trip out was at 2 More

45K Service When I took my Ford Escape in for an overdue 45K mile service, everyone was helpful. Robert let me know what options I had to increase mileage with When I took my Ford Escape in for an overdue 45K mile service, everyone was helpful. Robert let me know what options I had to increase mileage with nitrogen in my tires, that my battery was going south and that I could use an oil system flush. He told me the price of each and was respectful when I declined. I appreciated not being pressured to spend money I do not have. The car was ready on time and the cost was reasonable for all that was done. More

Salesperson If it wasn't for our salesperson we probably would have gone somewhere else. We found the car on USAA car search and was contacted right away from th If it wasn't for our salesperson we probably would have gone somewhere else. We found the car on USAA car search and was contacted right away from the sales rep - Mr. Santiago Sr. It took over a week for the service dept. to get the car ready for him after many promises. Finally received it Monday. Could have done a better job cleaning or detailing the inside but all in all- happy. More

Car regular check up and oil change Was kept well informed of what was going on and got my car in the time I was told. Over all a good experience .. They have a nice, clean, and cool lo Was kept well informed of what was going on and got my car in the time I was told. Over all a good experience .. They have a nice, clean, and cool lobby to wait. More

well always do good work on my car friendly people. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. Because do not matter if anyone had a bad day or not I think their responsibility to perform a good work on the business counts a lot. More