Viva Nissan

I purchased a vehicle on Friday. Was told it was the base model but it had eco mode, lane departure and Apple CarPlay. They said it would be ready Saturday but got a call the next mo Was told it was the base model but it had eco mode, lane departure and Apple CarPlay. They said it would be ready Saturday but got a call the next morning saying it wouldn’t be ready I til Tuesday since they had to detail it and Tony the windows. I agreed and on Tuesday they did not contact me I til I sent a message to Marcos (the sales rep) he said it would be ready after 4pm. I texted at 4:30 to say we were on our way and he asked for one more hour. When I arrived the car wasn’t ready and he said it wouldn’t be until Wednesday and that he would even deliver it for the inconvenience. On Wednesday I didn’t hear from him and texted to see if I was getting the car. He said they needed two more hours cause it needed to be washed. But I hd to leave home to go work. He never responded back so I called the dealership to say I didn’t want the car since they kept giving me the run around. They coerced me into going to get to t by saying I had signed papers and that they would give a 1k check for the inconvenience. When my husband finally picked up the car and drove off he realized the features promised we’re not equipped and I called back to ask for them to fix the problem. They said there was nothing they could do even though 2 of their employees agreed that the car should at least have one of the features promised. Very disappointed with the service and I will make sure everyone I know hears from this so they’ll never go to this dealership! More

I trade in a truck with them at the beginning of the process sales person were helpful after I signed papers I was the one following up with them they told me the truck that I bought was gonna be ready process sales person were helpful after I signed papers I was the one following up with them they told me the truck that I bought was gonna be ready a surtían date and it wasn’t they didn’t even follow up with me I had to go to the dealership to have answers because sometimes I could not get a hold of my sales person.Also never even had a manager trying to help when they called me telling me the truck was ready I went and picked it up the truck was dirty some wires falling from under the glove compartment I understand that it is a used car but me trusting is coming from an actual dealership I was really actually expecting more More

Chris Ortiz was very professional and was very helpful with our new purchase 10/10 recommend him for anyone who’s looking for a new car ! with our new purchase 10/10 recommend him for anyone who’s looking for a new car ! More

ANGEL was very professional and extremely helpful. We need more people like him around.he actually took me to return a rental. That was extra ordinary need more people like him around.he actually took me to return a rental. That was extra ordinary More

The attention when you get to the dealer is very good and the staff takes good care of you, the problem is the customer service on November 20 I buy a new vehicle I am new mexico and they registered my vehic the staff takes good care of you, the problem is the customer service on November 20 I buy a new vehicle I am new mexico and they registered my vehicle in Texas and to this day do not correct this issue, whenever I call tell me for next week, they never call me I have to call. More

Great service and great prices!! I love my new Sentra thank you for everything!!! Will definitely keep coming back! Come see abran for your new car thank you for everything!!! Will definitely keep coming back! Come see abran for your new car More

Service Dept Kindly do not go to this dealership eventhough if you have warranty cover work. They will come up with stories that does not make sense. I took my 201 Kindly do not go to this dealership eventhough if you have warranty cover work. They will come up with stories that does not make sense. I took my 2017 Maxima for front sensor replacement due to malfunction and recevie message on my dash board. Service Manager Mark and Advisor Jessie told me that if warranty does cover than I have to pay $125 for diagnostic, plus part and labor if decide to that route. I did not leave my car and went to different nissan dealership in town very next day. Gues what they replaced the sensor wiht in 2 hours without hassling me about warranty. My car was under warranty for 36k and 3 yrs and had only 26000 miles when I took it. I will not recommend this dealship for anything. More

Poor customer service - not willing to resolve dealer issue Purchased brand new car. 100% serviced at same dealership year after year. Failed state inspection for window tint that was on new car when purchase Purchased brand new car. 100% serviced at same dealership year after year. Failed state inspection for window tint that was on new car when purchased. Dealer unwilling to own this issue. Blame state for changing rules. No ownership. 2 Vehicles purchased (Titan and Altima SR). Lost my business. More

No Refund on Overpayment Made a credit card payment at Viva Nissan that was never sent to Nissan Finance, of $375. On May 11th I made a credit card payment for the tax title Made a credit card payment at Viva Nissan that was never sent to Nissan Finance, of $375. On May 11th I made a credit card payment for the tax title and license of $1381 and of $375, a total of $1756. The $375 was to bring the purchase total to $16,600 since they were showing a balance due of $16,975 which was not reflecting a payment I had already made online with Nissan Finance to already bring the balance to $16,600. Alexis Soto the finance employee handling the purchase order said not to worry the payment made at the dealership would be sent to Nissan Finance and they will realize I made a double payment and refund me. As I spoke to Nissan Finance on 5/31/2019 for the last time they said they cannot refund me money they did not receive from the dealership. They only received the check from Bank of America sent of $16,600 which they received on May 20th after Viva Nissan received it on the 15th of May.When I spoke to Viva Nissan for the last time on 05/31/2019, Alexis Soto told me regardless if an error was made they will not be able to send me a refund. He said that is just not the way things work at the dealership. Alexis said no one told him to send the $375 to Nissan Finance as part of the payoff amount so he is not going to send it to them either. Alexis Soto said that I gave a down payment at the dealership, but as I mentioned to him that was noted incorrectly because the amount I paid was to pay for the tax, title, and license that cannot be handled through Nissan Finance and they asked me to go into a dealership so they could work on the tax title and license for me to get the lease buy out completed. The BBB has contact Viva Nissan twice and both times there has been no response. Very disappointing of organization to do this. On Cars.com Review, Viva Nissan asks for a call to be made to the manager but the manager has been unable to reach me. Going on a week for them to call me back, but if they cannot contact the BBB they will not contact me. If the manager wanted me to call back he would leave his name or direct line instead of having me try to guess who I need to speak with. More

Overpayment and No Refund Made a credit card payment at Viva Nissan that was never sent to Nissan Finance, of $375. On May 11th I made a credit card payment for the tax title Made a credit card payment at Viva Nissan that was never sent to Nissan Finance, of $375. On May 11th I made a credit card payment for the tax title and license of $1381 and of $375, a total of $1756. The $375 was to bring the purchase total to $16,600 since they were showing a balance due of $16,975 which was not reflecting a payment I had already made online with Nissan Finance to already bring the balance to $16,600. Alexis Soto the finance employee handling the purchase order said not to worry the payment made at the dealership would be sent to Nissan Finance and they will realize I made a double payment and refund me.As I spoke to Nissan Finance on 5/31/2019 for the last time they said they cannot refund me money they did not receive from the dealership. They only received the check from Bank of America sent of $16,600 which they received on May 20th after Viva Nissan received it on the 15th of May.When I spoke to Viva Nissan for the last time on 05/31/2019, Alexis Soto told me regardless if an error was made they will not be able to send me a refund. He said that is just not the way things work at the dealership. Alexis said no one told him to send the $375 to Nissan Finance as part of the payoff amount so he is not going to send it to them either. Alexis Soto said that I gave a down payment at the dealership, but as I mentioned to him that was noted incorrectly because the amount I paid was to pay for the tax, title, and license that cannot be handled through Nissan Finance and they asked me to go into a dealership so they could work on the tax title and license for me to get the lease buy out completed. The BBB has reached out to Viva Nissan twice and both times there has been no response. Very disappointing of organization to do this. More