Viva Nissan

I purchased a vehicle at this place viva Nissan on the last day of October of 2022 the sales person Alejandro Sanchez and the manager Andrew did a excellent job, but 2 months later I can't get my lic last day of October of 2022 the sales person Alejandro Sanchez and the manager Andrew did a excellent job, but 2 months later I can't get my license plates because when I signed the contract the finance department employee Alejandro bustillos he didn't add the taxes in the summary in the contract, the bank financing the vehicle never catch the big mistake on the contract and everything went through. On January 2nd 2023 they notified me that I needed to pay the taxes on the purchase that it was my responsibility and I told the gm that I was my responsibility at the time of signing the contract not 2 months later. He offered to make 2 payments to come up to about 1100 dlls and I told him that they need to fix their mistake, I asked him if they can do something because it was their mistake. He told me that they don't have to help me since it was my problem and if I don't pay the taxes he will not register my vehicle and I will not get license plates, my plates expired on dec the 30th, I leave the dealer and today I went to the bank and make arrangements. Is not about the money is about the time that I spend talking to the bank and taking my truck to state inspection and get a month permit at the dmv. More

no one answered the phone, bad service, they do not are for the customer. The salesman Julian Riesta to me is the only good person they have, I honestly won't recommend this specific dealer. If you want a for the customer. The salesman Julian Riesta to me is the only good person they have, I honestly won't recommend this specific dealer. If you want a car go to other dealers that really care for you, like CASA KIA. More

I purchased a vehicle on Friday. Was told it was the base model but it had eco mode, lane departure and Apple CarPlay. They said it would be ready Saturday but got a call the next mo Was told it was the base model but it had eco mode, lane departure and Apple CarPlay. They said it would be ready Saturday but got a call the next morning saying it wouldn’t be ready I til Tuesday since they had to detail it and Tony the windows. I agreed and on Tuesday they did not contact me I til I sent a message to Marcos (the sales rep) he said it would be ready after 4pm. I texted at 4:30 to say we were on our way and he asked for one more hour. When I arrived the car wasn’t ready and he said it wouldn’t be until Wednesday and that he would even deliver it for the inconvenience. On Wednesday I didn’t hear from him and texted to see if I was getting the car. He said they needed two more hours cause it needed to be washed. But I hd to leave home to go work. He never responded back so I called the dealership to say I didn’t want the car since they kept giving me the run around. They coerced me into going to get to t by saying I had signed papers and that they would give a 1k check for the inconvenience. When my husband finally picked up the car and drove off he realized the features promised we’re not equipped and I called back to ask for them to fix the problem. They said there was nothing they could do even though 2 of their employees agreed that the car should at least have one of the features promised. Very disappointed with the service and I will make sure everyone I know hears from this so they’ll never go to this dealership! More

I trade in a truck with them at the beginning of the process sales person were helpful after I signed papers I was the one following up with them they told me the truck that I bought was gonna be ready process sales person were helpful after I signed papers I was the one following up with them they told me the truck that I bought was gonna be ready a surtían date and it wasn’t they didn’t even follow up with me I had to go to the dealership to have answers because sometimes I could not get a hold of my sales person.Also never even had a manager trying to help when they called me telling me the truck was ready I went and picked it up the truck was dirty some wires falling from under the glove compartment I understand that it is a used car but me trusting is coming from an actual dealership I was really actually expecting more More

Chris Ortiz was very professional and was very helpful with our new purchase 10/10 recommend him for anyone who’s looking for a new car ! with our new purchase 10/10 recommend him for anyone who’s looking for a new car ! More

ANGEL was very professional and extremely helpful. We need more people like him around.he actually took me to return a rental. That was extra ordinary need more people like him around.he actually took me to return a rental. That was extra ordinary More

The attention when you get to the dealer is very good and the staff takes good care of you, the problem is the customer service on November 20 I buy a new vehicle I am new mexico and they registered my vehic the staff takes good care of you, the problem is the customer service on November 20 I buy a new vehicle I am new mexico and they registered my vehicle in Texas and to this day do not correct this issue, whenever I call tell me for next week, they never call me I have to call. More

Great service and great prices!! I love my new Sentra thank you for everything!!! Will definitely keep coming back! Come see abran for your new car thank you for everything!!! Will definitely keep coming back! Come see abran for your new car More

Service Dept Kindly do not go to this dealership eventhough if you have warranty cover work. They will come up with stories that does not make sense. I took my 201 Kindly do not go to this dealership eventhough if you have warranty cover work. They will come up with stories that does not make sense. I took my 2017 Maxima for front sensor replacement due to malfunction and recevie message on my dash board. Service Manager Mark and Advisor Jessie told me that if warranty does cover than I have to pay $125 for diagnostic, plus part and labor if decide to that route. I did not leave my car and went to different nissan dealership in town very next day. Gues what they replaced the sensor wiht in 2 hours without hassling me about warranty. My car was under warranty for 36k and 3 yrs and had only 26000 miles when I took it. I will not recommend this dealship for anything. More

Poor customer service - not willing to resolve dealer issue Purchased brand new car. 100% serviced at same dealership year after year. Failed state inspection for window tint that was on new car when purchase Purchased brand new car. 100% serviced at same dealership year after year. Failed state inspection for window tint that was on new car when purchased. Dealer unwilling to own this issue. Blame state for changing rules. No ownership. 2 Vehicles purchased (Titan and Altima SR). Lost my business. More