Volkswagen Clear Lake

Excelent work but since it is my first service I thought I would get a car wash. I got my car back dirty. I would get a car wash. I got my car back dirty. More

They were very organized. I was out in a good time. Staff was great and very attentive. I was out in a good time. Staff was great and very attentive. More

This is the only dealer that works on my car. Last visit the tech forgot to put my engine cover back on after some warranty work was needed. My wife brought this up at an oil change and was told Last visit the tech forgot to put my engine cover back on after some warranty work was needed. My wife brought this up at an oil change and was told the cover is part of a recall and they don’t have any but if she calls they will let her know if any are in stock. No effort and I am not happy with that as a resolution. Lastly to call an oil change that was scheduled express and to take 2 hours to do it is annoying. They do a few point inspections ask you if interested in filter changes and don’t realize my time is valuable this is supposed to be routine and quick, express you know and that’s not the case I get a video of my tech wrapping it up and 45 minutes later my service adviser is like your car is ready. Nothing is fast about this dealer it’s fancy and nice but lacks quick service and proper customer service. Two experiences recently that are let downs and I get sales calls monthly about trading in my car for a new one from this dealer. More

The service department has been very disappointing. We took our daughter’s vehicle thinking it was going to be fixed only to find out the part that we’ve been waiting on for weeks was the wrong part. S We took our daughter’s vehicle thinking it was going to be fixed only to find out the part that we’ve been waiting on for weeks was the wrong part. So now they ordered the correct part but it’s on BACKORDER so now we have to wait weeks for them to repair it. This is a brand new vehicle and shouldn’t have any issues and our service representative has been very rude and not very helpful. I believe her name is Isabelle. More

Everything was explained for my car service. Everyone was very pleasant and helpful. Will be back for my next service. Everyone was very pleasant and helpful. Will be back for my next service. More

Friendly staff. They keep you posted during the whole process. No surprises and honest and upfront about everything. They keep you posted during the whole process. No surprises and honest and upfront about everything. More

Bright and clean, every one is friendly. Service department even washed the car. I’ll be back Service department even washed the car. I’ll be back More

What started out badly turned into a good experience although it toll involvement by General Manager, Service Manager and Service manager. My thanks to everyone involved. although it toll involvement by General Manager, Service Manager and Service manager. My thanks to everyone involved. More

I went in for service at 8:20 a. m. on Saturday 02/21/2026 and the inspection, tire rotation and front and rear brakes was forecast to take 5 hours, it only took 3 hour! I am very ple m. on Saturday 02/21/2026 and the inspection, tire rotation and front and rear brakes was forecast to take 5 hours, it only took 3 hour! I am very please with the level of service and my service advisor, Tommy Taveras! More

Dealorship is very organized and there are lots of options for vehicles to purchase. Our salesperson Carl was very knowlegable and addressed all of our questions. We are very happy with our purchase options for vehicles to purchase. Our salesperson Carl was very knowlegable and addressed all of our questions. We are very happy with our purchase. More