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Volkswagen Clear Lake

Houston, TX

4.0
487 Reviews

15100 Gulf Freeway

Houston, TX

77034

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Showing 487 reviews

October 17, 2020

Everyone was very pleasant and informative about what they were doing to my car. Would have liked to see everyone’s face mask worn above their nose! That didn’t sit well with me at all! I even saw a coup More

by dineenj
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Petty, Gary Bird
October 17, 2020

Had agreed upon pricing when I left the dealership. Came in to buy 2 days later and would not honor pricing. They understood we had triplets at home and had to arrange for sitters. My sales rep was very kin More

by GJLOSSIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
NA
October 07, 2020

Service department was great. They ran diagnostics to rule out problems and only recommended service that was needed! Updated progress of work. Martin was great to work with- we will be back. More

by L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Montanez
October 02, 2020

The service department is an absolute circus with a service manager more intent on his $$goals versus caring for customers. The left hand has no idea what the right hand is doing More

by northsouthian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeremy
October 02, 2020

I had a terrible experience buying a car here. I was given one quote over the phone. Only to be given another much higher quote once I arrived at the dealership. Matthew Morris was not truthful with me More

by CC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Morris, Brandon Trujillo
October 01, 2020

I was kept updated every step of the way, it took as I was kept updated every step of the way, it took as long as they said it would take, and cost what they said it would cost. Special thanks to jennif More

by ASL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josua?
September 30, 2020

Bryan and Brandon were excellent and got me in a new Jetta with payments I can afford. I love my new car. Thank you all at Clear Lake Volkswagon. You need to update your site their names were not liste More

by valculp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Passmore, Bryan with the gray beard
September 21, 2020

Robert and Chase seemed to anticipate my needs and led me to the exact car I wanted, which we then took for a test drive. They and Brandon (the new sales manager) did a great job of explaining the entire pro More

by stort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Butt, Chase Wertz
September 18, 2020

Service was friendly, thorough and timely. Good feedback to keep me informed on findings, cost and schedule. A good over all experience with this dealer. More

by Happy Service Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josue Hernandez, Manuel Ayala
September 17, 2020

If you are looking for a new car ---> VW Clear Lake <--- is the place to be! I would like to send special thanks to Patrick Fox and Luke Lundberg at VW CL. Just ask for Patrick Fox when shopping for a n More

by TexasTierRealty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Fox
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