Volkswagen Clear Lake

Service Department is great! My 2020 Tiguan kept displaying Oil Change Service but I only had 3600 miles. Service representative told me I did not need it but they would work on the recall for trans displaying Oil Change Service but I only had 3600 miles. Service representative told me I did not need it but they would work on the recall for transmission software. Great job for telling me I didn't need the oil change, since oil change sevice was not reset when I purchased my suv. More

Everyone was very pleasant and informative about what they were doing to my car. Would have liked to see everyone’s face mask worn above their nose! That didn’t sit well with me at all! I even saw a coup they were doing to my car. Would have liked to see everyone’s face mask worn above their nose! That didn’t sit well with me at all! I even saw a couple of employees without a mask on! More

Had agreed upon pricing when I left the dealership. Came in to buy 2 days later and would not honor pricing. They understood we had triplets at home and had to arrange for sitters. My sales rep was very kin in to buy 2 days later and would not honor pricing. They understood we had triplets at home and had to arrange for sitters. My sales rep was very kind but the managers there would not honor their agreements. More

Service department was great. They ran diagnostics to rule out problems and only recommended service that was needed! Updated progress of work. Martin was great to work with- we will be back. rule out problems and only recommended service that was needed! Updated progress of work. Martin was great to work with- we will be back. More

The service department is an absolute circus with a service manager more intent on his $$goals versus caring for customers. The left hand has no idea what the right hand is doing service manager more intent on his $$goals versus caring for customers. The left hand has no idea what the right hand is doing More

I had a terrible experience buying a car here. I was given one quote over the phone. Only to be given another much higher quote once I arrived at the dealership. Matthew Morris was not truthful with me given one quote over the phone. Only to be given another much higher quote once I arrived at the dealership. Matthew Morris was not truthful with me. Brandon the manager wasn’t much more of a help. The whole process was deceptive. I used to like this dealership — not anymore!! More

I was kept updated every step of the way, it took as I was kept updated every step of the way, it took as long as they said it would take, and cost what they said it would cost. Special thanks to jennif I was kept updated every step of the way, it took as long as they said it would take, and cost what they said it would cost. Special thanks to jennifer, who bought me M&Ms when the vending machine took my money without giving me a snack. Sometimes it’s the little things that mean the most. More

Bryan and Brandon were excellent and got me in a new Jetta with payments I can afford. I love my new car. Thank you all at Clear Lake Volkswagon. You need to update your site their names were not liste Jetta with payments I can afford. I love my new car. Thank you all at Clear Lake Volkswagon. You need to update your site their names were not listed.Elizabeth Culp More

Robert and Chase seemed to anticipate my needs and led me to the exact car I wanted, which we then took for a test drive. They and Brandon (the new sales manager) did a great job of explaining the entire pro to the exact car I wanted, which we then took for a test drive. They and Brandon (the new sales manager) did a great job of explaining the entire process. More

Service was friendly, thorough and timely. Good feedback to keep me informed on findings, cost and schedule. A good over all experience with this dealer. to keep me informed on findings, cost and schedule. A good over all experience with this dealer. More