Volkswagen Clear Lake

This is by far the worst dealership! They are nothing but a bunch of crooks with cruddy service and will renig on a deal! I purchased a truck from this dealership with promises of certain things on an owe sh a bunch of crooks with cruddy service and will renig on a deal! I purchased a truck from this dealership with promises of certain things on an owe sheet. Needless to say they gave me the run around and backed out of the deal. We got corporate involved only to hear that they weren't gonna do anything as well. Luckily i got my problems taken care of on my own and got the charges backpayed to volkswagen. So they payed for it whether they know it or not! Handshakes don't mean a thing to anyone apparently these days and i will never again go back to that dealership. Nothing but crooks giving people a run around. Don't shop their. You will get screwed. Only reason i gotta everything they owed me was because my father and i fought for it. More

I recently called Clearlake VW to inquire about a used I recently called Clearlake VW to inquire about a used Chevy Trailblazer EXT and spoke to Margaret. She informed me that it was sold but took my n I recently called Clearlake VW to inquire about a used Chevy Trailblazer EXT and spoke to Margaret. She informed me that it was sold but took my name and phone number and inquired about exactly what I was looking to purchase. I told her that I wanted a SUV with third row seating but could not spend more than $7300 cash total. A few hours later, she called to inform me that there was another Trailblazer for the price that I wanted and I setup an appointment to view it. I asked her at least three times on separate phone calls, if it would be $7300 or less, because I didn't want to waste my time or the time of a salesman and she assured me that it would be. After working outside in freezing temperatures for eight hours, I drove with my wife and three kids in rush hour traffic to your dealership. I test drove the vehicle and really liked it. Then, we set down with Keith Brown and he proceeded to tell us why we couldn't get it for the price that was quoted to us and wanted to finance it. I told him that I repeatedly asked if it would be $7300 or less and he blamed it on Margaret, not knowing what she was doing and the vehicle going through service before I got there the next day. I left the dealership feeling very angry that I was misled and two hours of my families day had been wasted after I worked all day. I had the feeling that I was dealing with a shady used car lot instead of a reputable Volkswagen dealership. I will never buy a new or used car from this dealership. More

All I can say is that I LOVE CLEARLAKE VOLKSWAGON! When I had my 2007 Volkswagon GLI I had to get the oil change, I was in a time pinch because I was going out of town however, I wanted to make sure I didn I had my 2007 Volkswagon GLI I had to get the oil change, I was in a time pinch because I was going out of town however, I wanted to make sure I didn't go over the miles for the next oil change. I explained that I was leaving as well as what time I needed to be on the road and they completley understood. They rotated my tires and changed my oil before the hour I was planning on being on the road! I was so grateful and thought they couldn't top the fast service but then they went even further! As I drove off, I just hit the highway when the the warning sign came on that one of my lights where out, I turned around and went right back to the dealership and showed them the problem, they gave me a new light and installed it....FOR FREE! I was floored and speechless and I thanked them. After that I knew if I ever wanted to buy a car it would be from only them. I just went this Saturday to pick out my new 2011 Volkswagon Jetta SEL and Adam was the best! He made sure this time I got the car in the color I wanted, he even went across town to pick it up while I was in a loaner. I had a bad experience with Archer VW and will NEVER GO BACK. I am and will always be a faithful customer to Volkswagon Clear Lake dealership for their great customer service. More

i bought my vw new beetle in december of 2009. from the salesperson to the service dept. i have found the dealership to be prefessional, low hassle and easy to work with. the scheduled service check ups we salesperson to the service dept. i have found the dealership to be prefessional, low hassle and easy to work with. the scheduled service check ups were a breeze, and they notified me by e mail of the upcoming service dates. i plan on buying another beetle in 2012. i would definately use this dealership again. More

Service manager quoted me $350 for a transmission flush, when I arrived he said I have a 1.9 liter engine, even though this model only came with the 2.0 engine, he then told me the flush would be $500 bec when I arrived he said I have a 1.9 liter engine, even though this model only came with the 2.0 engine, he then told me the flush would be $500 because I had a different transmission, again this model only came with one type of transmission, He offered a "discounted flush" at lower price, which did not include pulling pan and changing filter, a waste of money. Was hoping to find a honest dealer with fair prices, I guess that they are few, and far between. More

Have to wait day and a half for aproval from the Extended waranty company in order to start the work on my car. Maintenance service - brought my own oil, but they still atempted to charge me for the oil. I waranty company in order to start the work on my car. Maintenance service - brought my own oil, but they still atempted to charge me for the oil. In the maintenance service they should rotate the tires on the car, but they forgot to do so and took me 2 days to make them do it.... I'll not go back there! More

We were so taken for a ride at this place. From the general mgr. on down this place is so rotten you can smell it a mile away. We bought a car cash there but were promised some really expensive but nee general mgr. on down this place is so rotten you can smell it a mile away. We bought a car cash there but were promised some really expensive but needed repairs. They kept the car just long enough for our postdated check to clear then informed us that no repairs would be forthcoming. Never in my life. We stupidly put down all our available cash for the car so we are pretty much stuck with a dud. Stay away from these guys. Karma will take care of them and soon I think. More

I bought my 2009 CC from Clear Lake Volkswagen and I love it!!! It's by far the best car I've ever owned. They gave me a great deal and worked with me on financing because most of this was over the phone. Wh it!!! It's by far the best car I've ever owned. They gave me a great deal and worked with me on financing because most of this was over the phone. When I went to pick it up the car was ready to pick up everything was perfect. Clear lake volkswagen was a great car buying experience. More

AVOID THIS DEALERSHIP! I can't go into how much trouble this dealership has caused me in the past few months. They disassembled our car, the quote was too high, we had the car towed elsewhere. They did not this dealership has caused me in the past few months. They disassembled our car, the quote was too high, we had the car towed elsewhere. They did not reassemble correctly, left pieces off completely, never returned phone calls, lied to me when they did. My car suffered damage due to the missing pieces. I am currently disputing the charges with my credit card company. They said I lied about the missing pieces. HORRIBLE, HORRIBLE experience. How VW allows a dealership like this to remain open is way beyond me. They have horrible reviews on Better Business Bureau website too. My only hope is that anyone reading this never uses them. More