Volkswagen Cypress

My intentions were to add 5 Stars upon 5 additional stars. I know car dealerships are only in business to sale and make the most out of you especially if you’re not educated on how they push paperwork. stars. I know car dealerships are only in business to sale and make the most out of you especially if you’re not educated on how they push paperwork. I’m beginning to believe something illegal was done. I informed the car salesman my husband did not have driver license at the moment we were picked up drove to two DMV places but after a failed attempt the dealership will accept expired license in our case they did on top of that you can be excluded on insurance and not be a driver on the policy upon walking out. You will also be ignored after walking out with the vehicle. I have been in customer service for more then 30 years all my customers are more then just my paycheck I contact them to make sure after the purchase if their ok. We was promised that as of today nothing. I believe and you best to believe the comments when they say after you leave you’re nobody after the hand shakes I’m a very kind person I only like to give good reviews but when you about to purchase you financial life away please be sure you’re dealing with caring people that have integrity. I’ve been hung up on avoided phone calls after leaving messages. I’m concerned about the application process and have questions and need copies of the application that the financial department used to get the car financed corporate needs to call me. K. Smith T Smith More

This place is a scam! !! Took my Volkswagon Atlas in to have a new battery programmed. Willy Velasquez, in the service department had me pay him 50$ thru Zell because I al !! Took my Volkswagon Atlas in to have a new battery programmed. Willy Velasquez, in the service department had me pay him 50$ thru Zell because I already installed the battery myself and it's 90$ to install and program. Told me "just take care of the technician". I did, and I'm pretty sure they took my money and did not program the battery. Willy brought me paper work twice with another cars information on it showing the diagnostic. Two weeks later I had I called the service manager to let him know about the situation because my car had a bunch of warning lights come on in the dash. The service manager had Willy call me back to set up another appt. I brought it in and this time they told me I had the wrong battery. Now I have spent 500$ on two batteries because I couldn't take the first one back and still have to get the new one programmed and pay 90$. I have tried leaving a voicmail for the general manager twice and his mail box is always full and never in the office. Worst experience I have ever had at any dealership. On top of that, they send you a text after asking to contact Bj Jones if you didn't have an exceptional experience. Wouldn't you know, his mailbox is full also. More

About a month ago I purchase a new 2023 Taos for my wife to drive our grandchildren around. We are very happy with the car; however, the salesman at VW Cypress (Mr. Oliver Johnson) included in the Purchase to drive our grandchildren around. We are very happy with the car; however, the salesman at VW Cypress (Mr. Oliver Johnson) included in the Purchase Agreement the “VW Drive Easy” package ($6,400) that I very clearly and several times (several times because he kept insisting on it) told him I was not interested at all. Someway he managed to squeeze the package in the price I paid, against my will. The following day I noticed this irregular situation and I immediately went to the dealership and after a very sour discussion with Mr. Oliver, that solved nothing, I requested to talk to the manager. Mr Mason Bass came and in a very decent way he proposed to correct the situation and compensate me by reducing the number of payments in my credit from 72 to 58, which is fully acceptable to me. The problem is that this verbal agreement with Mr. Mason took place 4 weeks ago and when I received my loan details in the VW Credit app nothing was corrected. I have been 3 times to the dealership (45 mins away from my house) and every time I go, I get promises that they will refund me, that they will change the terms… every time is a different story so I am convinced they will not change anything and this is making my wife and me very frustrated. So we are planning our next steps with the help of a lawyer More

Price for repair provided in writing. Price after repair is $300 more than written price. Price after repair is $300 more than written price. More

The worst experience ever; lied to repeatedly and did not want to Honor the manufacturer warranty, Service advisor and service manager was trying to say it was due to my fault why they would not honor the m want to Honor the manufacturer warranty, Service advisor and service manager was trying to say it was due to my fault why they would not honor the manufacturers warranty, stated that it had an aftermarket battery With why the car was not running. Service advisor. Never called me back with a diagnosis each time I had to call them they made excuses and placed me on hold for 20 to 30 minutes at a time. End up having to have my car towed to another shop in order to get the problem rectified I do not recommend this dealership to anyone. to purchase a car or for service, I had to go to the dealership in order to get any answers concerning why my vehicle stopped running while driving and was given excuse after excuse of the cause of why it stopped.VW sent me a video on everything that was working well but never addressed the problem or issues as to why my car was brought in. Yet they attempted to sale me a battery for $400. UNRESOLVED! Vehicle is just sitting waiting to be towed to a reputable dealer repair shop. More

Worst experience of my life to buy a used 2019 car. The sales man cheat wit me and the finance guy add extra amount of extended warranty of $5450 with out my notice. When I pointed out first he refused The sales man cheat wit me and the finance guy add extra amount of extended warranty of $5450 with out my notice. When I pointed out first he refused to cancel it after so many visits they gives me two papers of cancelation but still I am not belive on these guys. Every body from sales department to finance department trying to make extra money from you. Don't sign any papers with out reading line by line otherwise they trap and after signing they said after signing the papers we can't changed anything. Syed Moinuddin 1984 olympics gold medalist. More

Absolute worst service experience I’ve ever had. Avoid bringing your VW here. Little to no communication. Repeated promises to call or deliver repaired vehicle. EMPTY PROMISES. $450 battery replac Avoid bringing your VW here. Little to no communication. Repeated promises to call or deliver repaired vehicle. EMPTY PROMISES. $450 battery replacement because it’s a “special” battery. Even the assistant service manager said there are aftermarket batteries that work fine. I had Gregory D Johnson as as my associate. I give him -5 stars for communication. More