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Volkswagen Fall River
Fall River, MA
73 Reviews
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Showing 73 reviews
August 12, 2026
The service department refuses to accept any accountability for wasting my time and lies about work being performed when it clearly was not. I set a service appointment to have the clock spri accountability for wasting my time and lies about work being performed when it clearly was not. I set a service appointment to have the clock spring (steering wheel electrical controls) diagnosed and repaired. I asked the service advisor how long of a job that would be and he said couple of hours. 7/28/2026, I dropped the car off in the morning to have the work done. He asked me if was going to wait, I declined. I hadn't heard anything by 4:30p so I contacted them and Connor (service advisor) said they were still working on the diagnostic and it would be another 15-20 minutes. I got a text back 5 min later that they had now diagnosed the problem. I expressed frustration at the fact that they had my car all day with a set appointment to fix something they quoted as a couple hour job and I hadn't even gotten a diagnoses by the end of day (and only after I contacted them). I was told this was a normal amount of time for this sort of diagnostics and I could leave it overnight and they could work on it tomorrow. Problem is my 9mo pregnant wife, a nurse, needs the car to get to work at the hospital in the morning so I don't have the luxury of leaving the car for another day. This specific issue also results in the airbag not deploying in the event of a crash so she would be without that added level of safety. I called the service manager, Robert DeSousa, the next day and explain the situation and he essentially tells me that my 2014 Passat is old, diagnosis is hard, Connor is one of his best advisors, and they are busy therefore their actions were completely justified. He asked if my car was still at the dealership, it was not, so he said he couldn't do anything to help me. That is the type of customer service they provide. To summarize, their stance is that it is reasonable to take 7+ hrs to diagnose a known defect (Volkswagen has issued a extended warranty coverage specifically for the clock spring) during a set appointment. That means these are either the most incompetent technicians (doubtful) or only started the diagnosis after I contacted them at 4:30, and lied to avoid fault (likely). Either way, the way they handled this situation is unethical and I will not do business with them again. Note: They will respond to any negative comment with a note asking that I contact them. I have already done that and spoke with Robert DeSousa. He accepted zero responsibility and dismissed my concerns without offering any remedy. Update: I brought my car to Scott Volkswagen in East Providence and they had the Clock Spring fixed by 10:30am and still had time to diagnose a battery issue and coolant system problem. More
by Andrew B
Employees Worked With
Connor, Robert DeSousa
July 05, 2026
Went to the dealership for an oil change paid $52 for a tire rotation that the technician never did paid with cash could not get a refund which to this day I don’t understand at the wait for a check in the tire rotation that the technician never did paid with cash could not get a refund which to this day I don’t understand at the wait for a check in the mail More
by dannydorego71
Employees Worked With
Nathaniel Rezendes technician zero stars
June 10, 2026
Ray has gone over and above for us. Our vehicle had issues that required advanced diagnostics. Ray always kept us updated on the progress. We have had nothing but positive outcomes wit Our vehicle had issues that required advanced diagnostics. Ray always kept us updated on the progress. We have had nothing but positive outcomes with Volkswagen Fall River! More
by Dlo511rn
Employees Worked With
Raymond head of setvice
February 13, 2026
I have been a customer of Audi. FsllRiver for 16 years. I trust my car with their experienced service technicians. The service associates at rhe receiving desk are not only helpfu FsllRiver for 16 years. I trust my car with their experienced service technicians. The service associates at rhe receiving desk are not only helpful. But they are polite and sociable. My service associate is Ray Massey. I trust my 'Black Stallion' and my safety explicitly with him. He always does everything he can to accommodate my needs and my schedule. We met at another dealership When he left there I followed him to Fall River. It is so comforting to know your car will be serviced to the best possible at a reasonable cost. I highly recommend Audi VW Fall River to service your Volkswagon. I can assume service for an Audi would be commensurate. Drive safely and confident with service from Audi Volkswagon Fall River. More
by Proud owner of the 'BLACK STALLION '
Employees Worked With
Ray Massey, Joe Chavos, Andrew, Steven
January 21, 2026
Personally loved this experience. With any trouble I had, Veronica Ellsworth and Jason Vansconcellos helped me find the best possible solutions every time. Love my new VW! With any trouble I had, Veronica Ellsworth and Jason Vansconcellos helped me find the best possible solutions every time. Love my new VW! More
by mininidecv
Employees Worked With
Veronica Ellsworth, Jason Vasconcellos
